I wanna start off by saying I don’t consider myself a Karen. I’ve worked in food service, hospitality, and customer service before, so I know how angry customers can get over small problems that are out of the employees control. However, EVERYONE was in the wrong here. My flight was changed to a much earlier flight, so I called and asked about early check-in pricing. I was told it was $40, and they’d be awaiting my arrival at that time. I called a few days before my flight, just to confirm one more time, and again was told that I’d be able to check in at 2AM for $40. Great, right? When we got there at 2AM, no one was in the lobby. We couldn’t get help for about an hour. I called the Quality Inn HQs and no one on the other end could get a hold of anybody, either, until another customer walked into the lobby and started yelling for help. Suddenly, a clearly VERY sleepy employee who had been sleeping in the office (you work night shifts for a reason. sleep in the AM!) comes out and says he can’t check us in because we are too early. I tell him we paid for early check-in, and he informs us theres no way thats possible because it’s not on my account. Mind you, I had called twice (as previously mentioned) and bith times they told me I was all set and it was added to my booking. He then calls his manager, which in turn leads to him telling us that we can get checked in early, but it’d be $100. I was extremely frustrated at this point. I tried getting the manager and HQ to help me out in at least honoring the $40 fee i was confirmed TWICE, but HQ told me their hands were tied and that the hotel can essentially charge me whatever they please. I was then told that the $100 early check-in charge is in this specific hotels policy. I get that, but shouldn’t your employees be made aware of this? Why is your employee promising me a $40 fee TWICE when they should know its $100? I filed a complaint with HQ and havent heard back from anyone.

Breakfast was great and standard for hotels. It filled me up pretty quickly! The bed was very comfy, and the room was tidy. The location is in a quiet residential area but not too far from fast food restaraunts and other places that are open late where you can grab a snack.

Stayed in May 2024

The location

Stayed in April 2024

N/A

Stayed in April 2024

The noisy parking lot people hanging out. car doors slamming trash being left by them on the ground for staff to pick up when there are trash cans.

THE StAFF, Food. Clean Rooms..Pricey now..when in the past it was well kept. But i know its due to what management allows and tolerates on the premises.

Stayed in April 2024

rugs, walls and lighting.

staffing

Stayed in December 2023

The hallway carpet was stained and dirty and there was no vending machines for snacks.

Convenient location to visit family in the area and the price for my budget. Breakfast was great and the room was clean.

Stayed in November 2023

Everything was good

Location was Ideal for our Trip up to Santa Anita Race Track. I did not do breakfast.

Stayed in November 2023

The check-in staff was distracted by other staff as they shared laughter from another room. To be honest the hall carpets are in desperate need of a steam cleaning.

The location was ideal for our needs.

Stayed in October 2023

The rug was dirty , they don’t clean it right , there was still trash and last time there was a condom wrapper behind the lamp by the table.

It was near certain places

Stayed in May 2023

I liked everything, I can't think of something I didn't like

friendly staff

Stayed in July 2023

Nothing

Friendly staff

Stayed in July 2023

Staff were very helpful. Reasonably priced for Los Angeles.

Stayed in January 2023

The facility is old. While the room smells bad.

The location is good for Chinese food.

Stayed in February 2023

dirty smelly carpets breakfast was low quality

the staff was good

Stayed in October 2022

I did not like, the toilet was cheeped, the Room was very dusty, the sofa bed had this plastic cover that make you sweat, every time you turn around you can hear That disturbing sound of plástic bag, 😞the carpet flor has a smelling, that every time you open the door you can smell the dirt. It really need a carpet cleaning ..

I liked the staff and the outside of the hotel, the lobby

Stayed in September 2022

N/A

The front desk clerk was friendly and attentive to my needs.

Stayed in September 2022

Control the noise

Stayed in August 2022

nothing

not bad for an inn

Stayed in April 2022

No swimming pool.

Nice breakfast. Hotel value for money.

Stayed in June 2022

The window didn’t have a net so flies flew into the room. Hallways smells and stuffy, could use more fresh air. Breakfast was limited to just self made waffles, cereal and some cheap pastries.

I like that it has a big window that could be open to let in fresh air however there was no net so some flies flew inside the room. Room was not the newest but looks neat. It doesn’t smell like cigarettes which I specifically requested that I’m allergic to those smell. It was super close to my work place which was convenient.

Stayed in June 2022

the carpet it’s dirty

it’s quiet

Stayed in April 2022

breakfast, it is served between 6-10 got there at 9 and it was wiped out. so it was just coffee and juice for me. the hostess in there looked at me like i was crazy coming down so late. she didn’t even offer to bring anything else out with an hour to go.

friendly staff at check in, rooms clean and were cleaned while we stepped out.

Stayed in May 2022

Bed comfort snd cleanliness And breakfast was packaged snacks which was misleading

Checkin guy very nice

Stayed in March 2022

When we arrived the desk person gave us our keys but didn't give us any information about breakfast or check out times. It just seemed rushed like here and goodbye. The pull out sofa was nasty. Stained mattress and no linen provided in the room for it even if I wanted to use it. I wouldn't use the sofa bed as an option. There was mold in the bathroom around the tub but the rest of the room and bathroom was clean. I guess I was expecting a little more offerings for breakfast but I am comparing to other places I have stayed for the same price. They had the basic servings to get your day started.

It was decent for one night and it accommodated the four adults we had in our room. Breakfast met the basic needs. The beds were comfortable and I was able to get a good nights sleep. The room was nice size too. Overall it met our needs for the one night. I would stay again. I wouldn't use the sofa bed as an option.

Stayed in April 2022