950 New York Ave. NW, Northwest, Washington, DC 20001, United States
#8 of 155 hotels in Washington
Guests' ChoiceBased on 217 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.2
Staff
9.3
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 7 June 2021
Joel
United Statesnone
Great location and beautiful rooms. As far as the service, I will say the bar as well as the restaurant really great
Stayed in June 2021
Reviewed: 9 May 2024
Fateamah
Saudi ArabiaPayment issues
Excellent location
Stayed in April 2024
Reviewed: 7 February 2024
Saif
United Arab EmiratesBooked a king room for my honeymoon trip and was surprised that a queen room was given. When I called the front desk they said I booked through booking.com and that apparently bookings through third parties just reserve a room and not the specific type. It’s the first time I hear this although I used booking.com dozens of times and always got the specific room I booked and paid for. Very disappointing.
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Stayed in January 2024
Reviewed: 12 November 2023
Marcelo
United StatesThe staff were incompetent and unprofessional
The building is wonderful
Stayed in November 2023
Reviewed: 10 August 2023
Sachin
United Arab EmiratesRoom photos which we saw while booking are far better than actual room. We booked the room including breakfast and on the first morning were told that we have a cap of USD25 for three of us!! went to the reception and the lady agreed - still the kids menu al-a-cart quantity is so small. for a basic breakfast (tasty but limited quantity) the bill was approx USD 100. This was an issue for us.
location is good. staff are polite and cooperative.
Stayed in August 2023
Reviewed: 21 July 2023
Jamie
United KingdomThe fitness centre was a building site; you have to pay for wifi in an over priced environment; staff have no humility and act passive-aggressive; an attempt was made to charge us more for two nights vs. the original 5 nights (family emergency led to shortened stay). Utterly insincere issue-management staffing. Sam needs training.
Stayed in July 2023
Reviewed: 11 July 2023
James
United StatesTo be a 5 star hotel, I expected a spa and pool. I should have paid more attention before booking.
Decor, staff, proximity to tourist sites.
Stayed in July 2023
Reviewed: 3 March 2023
Samantha
United StatesI wish the carpet in the room was better. It had a few spots that were noticeable and the furniture in the rooms are little outdated for the price but the view compensated for a lot of my stay. The toilet was a little weird in how it flushed causing a lot of the water to splash upward and onto the floor. A mess. But other than that the idea of the room and view was fantastic. Just a few minor updates needed post pandemic.
The overall hotel was nice! The corner room was a great view of the city and Kiki at the front desk was so nice and accommodated my stay by ensuring I celebrated a nice birthday. She was probably the nicest of all the staff including the African American bellman. The set up of the room is great. Privacy and security os A1 and room service was okay. However I didn’t get to use my hotel credit and don’t know why.
Stayed in February 2023
Reviewed: 26 November 2022
Freqtraveler1234
United StatesBathroom door did not close fully, very slow service at Estuary, too many static shock surfaces, no access to terrace, farther from major tourist attractions than expected
Very clean, nice staff
Stayed in November 2022
Reviewed: 2 July 2022
Karla
United StatesSize of the room and price
The breakfast was amazing. It was fresh, hot and tasty. The staff were also wonderful and very accommodating.
Stayed in June 2022
Reviewed: 26 April 2022
Tamela
United StatesIt was ok
Stayed in April 2022
Reviewed: 24 April 2022
Patrick
IrelandService
Poor service at breakfast in Willow
Stayed in April 2022
Reviewed: 16 August 2021
Roman
United StatesThe worst restaurant ever! The potato was uncooked. There was a photoset and I have been asked to move my ass twice, no, three times, to different locations. Even keeping in mind that the managers covered some of my food i completely unhappy with this 5* star hotel. Never ever will be here! What a shame!
I like rooms! How the hotel looks….
Stayed in August 2021
Reviewed: 13 February 2023
Anonymous
United Statesparking cost
location and cleanliness
Stayed in January 2023
Reviewed: 21 September 2022
Anonymous
Taiwanthe low water pressure, the drainage problem in the bathtub and the cracking sound of the shower door
the cleanliness, the nice smell and the staff
Stayed in September 2022
Reviewed: 27 June 2022
Anonymous
United StatesN/A
modern, clean, beautiful property. One of my favorite hotels.
Stayed in May 2022
Reviewed: 4 April 2022
Anonymous
United StatesI LOVE this property. So, things that can be done better are: the Price is slightly uncomfortable; There Was No Available Type Of Food Services After 10pm/Midnight & One Of The Light Bulbs on the Marquees was blown.
The Location & Staff
Stayed in April 2022
Reviewed: 15 March 2022
Anonymous
United StatesI liked the property.
Location (the view of the city from the Sakura room was amazing), cleanliness, friendly and very welcoming and helpful staff, meals we’re great as well as the service. Keep up the excellent job, team and thank you so much!
Stayed in March 2022
Reviewed: 5 December 2021
Anonymous
United StatesSuperb customer service. Efficient check in,. We arrived from out of State early for a wedding and allowed to check in early, which was much appreciated. I highly recommend the Conrad.
Stayed in December 2021
Reviewed: 10 November 2021
Anonymous
TurkeyBreakfast service is too slow
Good location for AUSA Exhibition
Stayed in October 2021
Reviewed: 24 May 2024
Catherine
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 17 May 2024
Laurie
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 13 May 2024
Suzanne
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 30 April 2024
Zhipeng
SingaporeThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 April 2024
Agnes
United StatesThere are no comments available for this review
Stayed in March 2024
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