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  5. Reviews of Holiday Inn Express & Suites - Omaha - 120th and Maple, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Omaha - 120th and Maple, an IHG Hotel 3 stars

11818 Miami Street, Omaha, NE 68114, United States

#30 of 83 hotels in Omaha

Guests' Choice

Review score

Based on 230 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.5

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Showing 76 – 100

  • Reviewed: 10 May 2023

    10
    Nice place, clean and friendly staff
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was perfect

    Very good.

    Stayed in May 2023

  • Reviewed: 17 April 2023

    5.0
    Meh..OK, expect a little more cleanliness for the Holliday Inn Express name
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Found "exoskeletons" of bed bugs. Did not see any live ones but it's clear they've had some issues in the past.

    Breakfast was OK.

    Stayed in April 2023

  • Reviewed: 28 February 2023

    10
    Enjoyable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in February 2023

  • Reviewed: 27 January 2023

    4.0
    No thanks
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Broken toilet, broken hooks on door, USB ports not functioning, beds terrible, didn't honor request to be put close to elevator because I'm handicapped.

    Location

    Stayed in January 2023

  • Reviewed: 2 October 2022

    10
    great value for the money
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    clean and comfortable. breakfast was great.

    Stayed in September 2022

  • Reviewed: 21 September 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    when we arrived we didn’t have a room as there was and “issue” with the system when I placed my reservation and mind you already charged $400. then had to drive 3.5hrs home in a thunderstorm at 9:30 at night. the front desk lady wouldn’t allow us to stay in the open rooms due to them being a king suite and wanted to charge me double what I already had paid.

    Stayed in September 2022

  • Reviewed: 22 July 2022

    5.0
    I needed a place to stay and it was that.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights

    There was a lot of stains on the furniture, and floors and common areas were often sticky for several days at a time. Our room smelled like mustard the first few days. We asked for it to be cleaned on the third day and especially requested the shampoo and conditioner be refilled. It was not cleaned. We asked again the next day again asking for the shampoo and conditioner to be filled and it was cleaned but not filled. I finally stopped a maid and told her, that day there were two partial bottles put in our room. The ice machine was not always operating. The AC in the room was hard to get adjusted to a comfortable level.

    The breakfast was always good, hot and a variety.

    Stayed in July 2022

  • Reviewed: 16 July 2022

    5.0
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 13 July 2022

    10
    Spectacular stay!!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Hearing Accessible
    • Stayed 5 nights
    • Submitted via mobile

    Actually cannot think of anything. It would have been nice if there was a shuttle, but Uber came through.

    Breakfast was terrific! Always had coffee even late in the day! Laundry was so nicely done. Very clean and bright. Bed was SO comfortable and pillows were amazing. No complaints at all. Bed was comfortable too. Cannot imagine anyone complaining about this place!

    Stayed in July 2022

  • Reviewed: 11 July 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights

    Great breakfast. Clean Rooms and very friendly staff. Would highly recommend.

    Stayed in July 2022

  • Reviewed: 1 July 2022

    10
    Great place to stay - clean and very up to date.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints- very nice place

    Very good. Lots to chose from

    Stayed in June 2022

  • Reviewed: 22 June 2022

    1.0
    we slept all night with our door propped open because it was 85 degrees in our room and we could not breathe, we had no
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    miserable, air conditioner broke, no hot water, ice machines didn’t work, dirty hotel

    location

    Stayed in June 2022

  • Reviewed: 5 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds were uncomfortable and bathroom was not very clean. A little run down for the price.

    good location and great breakfast

    Stayed in June 2022

  • Reviewed: 25 May 2022

    10
    This motel is our first choice for all future trips to Omaha.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    We would have preferred a motel on the east side of Omaha, but this was worth the drive.

    We chose this motel based on the reviews, and we were not disappointed. The rooms were excellent, the staff was friendly and efficient, and the breakfast buffet was amazing. We will definitely stay here again.

    Stayed in May 2022

  • Reviewed: 24 May 2022

    10
    we had a perfect stay
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    everything

    Stayed in May 2022

  • Reviewed: 15 April 2022

    10
    Nice relaxing stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Eggs were kinda salty

    The shampoo and body wash

    Stayed in March 2022

  • Reviewed: 29 March 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We checked in and left a card on file. We got some snacks from the front desk and was told it would be charged to our room. Around checkout time the next morning the front desk started calling our room - we advised that we would be down shortly to pay the amount due for the snacks as they said they could not access our card?? The front desk associate then came to our room and was screaming at my husband that we were "broke" and could not afford the snacks. She demanded that he follow her to the front desk and pay immediately. My husband advised that he needed to get dressed and then would come down. 3 Minutes later she was calling the room again and SCREAMING, again, that we were broke. Mind you, the room had already been paid in full and this was over $23 in snacks!! It was humiliating and extremely unprofessional as we had EVERY intention to pay. Although everything besides the interaction with her was amazing, we will never go to this location again.

    Stayed in March 2022

  • Reviewed: 10 January 2022

    10
    receptionists have to improve how they can handle customers with different cultures norms..
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    location

    price

    Stayed in January 2022

  • Reviewed: 1 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Asked to have a 30 min late check out and we’re told we would be charged. Not the cleanest, not terribly dirty but I’ve been in cleaner rooms

    Stayed in December 2021

  • Reviewed: 24 December 2021

    10
    very nice stay
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    clean and friendly

    Stayed in December 2021

  • Reviewed: 17 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My sister's room wasn't cleaned when she checked in at 8 pm. I also didn't like the shampoo dispenser in the shower. It was dirty and caked on.

    Nice gathering area

    Stayed in November 2021

  • Reviewed: 11 November 2021

    10
    The lady that checked us in got us off to a great start and we had a wonderful stay from beginning t
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I stayed for 3 nights, but wish aaI could have stayed longer!

    Breakfast was delicious, staff very friendly to my grandchildren, pool was clean. It was nice to be able to purchase snacks at front desk.

    Stayed in November 2021

  • Reviewed: 25 October 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Difficult to find as it sits off the road and struggled to get by the line of cars for Culver’s drive through

    Clean and reasonably priced. Front desk staff was helpful and nice. Breakfast had a nice variety of hot and cold foods. Very clean

    Stayed in September 2021

  • Reviewed: 22 October 2021

    10
    Clean, professional personnel, rooms were painted well and everything was in working order.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night

    We had everything we needed and could not ask for more.

    Breakfast had fresh, ample items to choose from. There was a pancake maker which was new and very good and fast. There were more choices that we had seen in other places. We would definitely recommend this motel.

    Stayed in October 2021

Showing 76 – 100

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