1912 East Kilgore Road, Kalamazoo, MI 49002, United States
#25 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 304 hotel reviews
5.9Cleanliness
6.4
Comfort
6.6
Location
7.1
Facilities
6.2
Staff
7.5
Value for money
6.3
Free WiFi
7.3
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End of dialog contentReviewed: 4 June 2024
Mario
United StatesRooms are clean...But like anything else needs up-grade...It's small things that needs attention...Over all no Bugs...Which is plus after 3 day stay...
The staff is nice...As house cleaning...The staff helps for any issue...Which is a plus....No complaints...
Stayed in June 2024
Reviewed: 6 May 2024
Jessica
United StatesI attempted to get extra wash cloths several times, there was never any clean.
Staff was friendly and helpful even while noticeably under staffed.
Stayed in May 2024
Reviewed: 30 April 2024
Johnson
United StatesWhen we arrived at 2:50 pm and they guy at the front said that our room wasn't ready. This was fine being check in wasn't until 3 . Upon entry to my room I discovered the bed was not made with stains visible. On the chair as well . The coffee is NOT that great !
I liked the whirlpool , it was really hot and steamy.
Stayed in April 2024
Reviewed: 30 April 2024
Jessica
United StatesTV didn't work. Cracks everywhere in the room. Previous smokers. Pool was freezing cold.
Stayed in April 2024
Reviewed: 28 April 2024
Jeanne
United StatesThe hotel has a lot of Issues with water draining. Our sink was really dirty because it was clogged and draining slowly. I took a shower and I was standing in 4 inches of water because the shower was draining very slowly. The toilet was super loud when flushing. The walls were very thin so we could hear everything the people next-door we’re doing. We also had some dirty sheets when we arrived and had to ask for them to be changed.
Breakfast was OK, not super great
Stayed in April 2024
Reviewed: 21 April 2024
Melinda
United StatesOutdated, somewhat dirty, beds too firm, elevator scary and walls very thin. Could hear everything.
Staff was very nice.
Stayed in April 2024
Reviewed: 25 March 2024
Stephanie
United StatesThe faucet for the bathtub was broken so could only take baths. The pool was freezing.
Breakfast was decent. Close to k-wings. Room service.
Stayed in March 2024
Reviewed: 15 March 2024
Alyssa
United Statespool was cold along with the pool room. couldn't even swim
staff was friendly and room was clean
Stayed in February 2024
Reviewed: 5 March 2024
Tyshon
United StatesWi-Fi was weak signaled
Stayed in March 2024
Reviewed: 27 January 2024
Srinivas
IndiaToilet papers were not changed from previous customers visit
The room was fine
Stayed in December 2023
Reviewed: 6 January 2024
Elliott
United StatesThe pool and the room for the pool was so cold my kids couldn't stay in the pool area for more then 10 minutes without running put of the area.
Breakfast was good
Stayed in January 2024
Reviewed: 2 January 2024
Simone
United StatesCleanliness and cooked thoroughly food!
The breakfast was undercooked and the dining area was small and not risyy
Stayed in January 2024
Reviewed: 20 October 2023
Gwendolyn
United StatesThe sheets had stains on them that I didn't notice until it was too late to get them changed. I was put in a handicap room which was not my preference. However I didn't make this known to management.
The location was fine but it was near a bunch of construction which cause some problems. The breakfast was okay but nit as good as others I've had.
Stayed in October 2023
Reviewed: 9 October 2023
Shelly
United StatesThe 1st room wasn't ready to be checked into. The 2nd room was good until we were ready to check out and realized there was food over the floor, the night stand on the bottom was dusty. The need were hard... the hallways need to be edged
The staff was extremely nice. Was very accommodating
Stayed in October 2023
Reviewed: 11 September 2023
Carrie
United StatesCost way too much for the facility. Upkeep could have been cleaner wasn’t as clean as I would’ve liked.
Nice
Stayed in September 2023
Reviewed: 27 August 2023
Constance
United StatesThe bathtub backed up. Did not drain well at all. Bathroom door did not close. Pool average.
Clean. Good location. Fine for an overnight stay.
Stayed in August 2023
Reviewed: 23 August 2023
Christina
United Statestypical hotel breakfast. Hot/cold options. Well stocked by the staff
Stayed in August 2023
Reviewed: 21 August 2023
Carol
Canadarenovations are underway
location was excellent - right off the highway
Stayed in August 2023
Reviewed: 16 August 2023
Mary
United StatesThe jacuzzi water was discusting the rusty water to soak in was unappealing! That is the main reason I stayed there I wasn’t pleased! Jets could have been better
Stayed in July 2023
Reviewed: 2 August 2023
Roxanna
United StatesI paid the extra cost for a Whirlpool in my room, but it couldn't be used because the water was a yellowish brown color. No WIFI available and pool was closed.
Nice location, friendly staff, and room was nice size.
Stayed in July 2023
Reviewed: 24 July 2023
Vaughan
United StatesWater came out yellow from faucet! After e ran it for a while it seemed fine but that is unacceptable. We told the front desk and they weren’t concerned.
Stayed in July 2023
Reviewed: 24 July 2023
Dave
United StatesDirty Carpet everywhere stains needs cleaned or replaced. Suppose to be non smoking, someone smoking weed in room close to us. I clean with fabuloso but hotel was strongly used everywhere. The smell stuck on our clothes/person could smell in the car on the trip. Try getting air fresheners you can hang on walls that go off every few minutes. stayed on 1st floor had to lock windows. Screen was torn. Didnt get in to pool. Wasnt sure about it very cloudy.
Stayed in July 2023
Reviewed: 17 July 2023
Christina
United StatesBathroom floors and vents not clean. You can see water damage throughout hotel. The room floors were very dirty and had lots of spots. They didn't have enough staff to turn over rooms each day and I was responsible for taking out my own trash, asking for towels and toilet paper. They said they were under staffed and that was the reason. The breakfast was not good quality and there was just one person cleaning so the trash was over filling and often no napkins or utensils.
The woman at the front desk was really nice and helpful.
Stayed in July 2023
Reviewed: 26 June 2023
Myriam
United StatesAC did not work
Staff
Stayed in June 2023
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