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  5. Reviews of Holiday Inn Express Hotel & Suites Lagrange I-85, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Lagrange I-85, an IHG Hotel 2 stars

205 Cotton Road, LaGrange, GA 30241, United States

#4 of 14 hotels in LaGrange

Guests' Choice

Review score

Based on 214 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 22 June 2022

    10
    Best hotel EVER
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access Hearing Accessible/Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    What I didn't like was having to leave!! We just had such a peaceful stay.

    The staff there were so sweet!! They made my family feel so welcome. They were the nicest staff I have ever had at a hotel stay!! The breakfast was excellent!! Everything was so clean and nice. It was so peaceful and relaxing. Also they had the best shampoo and conditioner and Dove body wash. It was really nice. 10 out of 10!!!

    Stayed in April 2022

  • Reviewed: 20 June 2022

    10
    To sum up my stay it was great and I will be staying again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The only thing i can say bad is the pool could be a little bigger. No, hot tub but that's not a stay stopper for me. This is just just being picking to me but I love the the over all stay. I will be staying again.

    The front desk ladies were great. Breakfast is amazing it has great options to choose from and it was hot tasteful. This is my go to hotel evey time I'm in Lagrange i would not trade this hotel for any other and the price is great.

    Stayed in June 2022

  • Reviewed: 31 May 2022

    6.0
    could have been better
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    better front desk staff

    2 days asked for towels to be change out and did not happen. We had to bring our dirty towels to front desk each morning.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The towels and sheets had spots on them

    The location and very quiet. Room size was great

    Stayed in May 2022

  • Reviewed: 17 April 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Upon arrival, check in was smooth but when we got to our room it was nasty, almost like it hadn't been cleaned!!! The toilet was nasty, bathtub had dirty in it!

    The staff was friendly and very polite! They mad the stay better, and made it very easy to talk to them, very understanding and made sure I had everything I needed.

    Stayed in April 2022

  • Reviewed: 17 March 2022

    1.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The staff would not let us check in 12 minutes early and all other travel companions at other hotels could check in early. Our room was missing a chair, heating went out in the middle of the night and we had not hot water for the shower. The next morning went for breakfast and there was no breakfast left and power went out which we understand but we were not contacted by any staff regarding any of these situations. We paid $170 for a room we were just expecting more.

    Bed was comfy, we also liked having the coffee maker in the room.

    Stayed in March 2022

  • Reviewed: 14 March 2022

    10
    I enjoyed my stay and will be back
    • Business trip
    • Solo traveller
    • Executive King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in March 2022

  • Reviewed: 14 March 2022

    4.0
    was upset about the sleeping arrangements and had to buy a blow up bed. the lady up front wasn’t worried or cared about
    • Family with young children
    • King Room with Sofa Bed - Hearing Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    my room was gave away and we was given a one bedroom. I booked a room with one bed with pull out couch

    breakfast was wonderful

    Stayed in March 2022

  • Reviewed: 6 March 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff. Loved the options for breakfast. Very clean motel and rooms and the bed slept wonderful

    Stayed in March 2022

  • Reviewed: 6 March 2022

    10
    excellent
    • Family with young children
    • Executive King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    i have no negative comment

    clean and friendly staff

    Stayed in March 2022

  • Reviewed: 7 February 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    very nice & clean

    Stayed in February 2022

  • Reviewed: 6 February 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I loved everything about the hotel

    Stayed in February 2022

  • Reviewed: 10 January 2022

    10
    Excellent!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access Hearing Accessible/Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great- will recommend!

    Stayed in January 2022

  • Reviewed: 9 January 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Hearing Disability Access
    • Stayed 1 night
    • Submitted via mobile

    close to college

    Stayed in October 2021

  • Reviewed: 3 January 2022

    10
    I was extremely pleased and would definitely come again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    There was nothing I disliked about the hotel and our stay.

    We were welcomed by two very friendly staff members at the front desk. They were helpful and sincere in their efforts to make our stay a great one. The location was perfect for us, very close to the highway with easy on and off access. The breakfast was beyond my expectations. It was delicious and was an enjoyable bonus to a very comfortable stay.

    Stayed in January 2022

  • Reviewed: 28 December 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not many towels in room and the soap and conditioner pumps were empty in one of our rooms

    Stayed in December 2021

  • Reviewed: 28 December 2021

    10
    Will definitely return, all around satisfying experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The only thing I would say was the walls in the hotel are pretty thin we were able to hear our neighbors a little but nothing massive

    Loved the staff! The hotel was extremely clean and extremely comfortable, I was very upset that we were only there for one night. The fitness room was amazing the pool area was clean and the staff offered us complementary drinks of our choice at check-in. What really made this a terrific stay for us was the hot breakfast that was served. Every since covid I have yet to run into a hotel that serves something other than muffins and bagels for breakfast, so that was a major Plus for us! Next time I visit this area this is definitely the hotel I am staying at. There are several restaurants and shopping all close by close enough to actually walk!!

    Stayed in December 2021

  • Reviewed: 26 December 2021

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    loved everything

    clean friendly

    Stayed in December 2021

  • Reviewed: 17 August 2021

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice place and staff

    Stayed in August 2021

  • Reviewed: 13 July 2021

    6.0
    The stay was pleasant.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The bathroom smelled of smoke!

    The hostess during breakfast

    Stayed in June 2021

  • Reviewed: 4 July 2021

    10
    Great Staff and Services
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Nothing!!

    The staff was so friendly and had smiles on there faces even when they had customers upset and fussing at them for things they didn’t have no control over .. I lost my cellphone at check in and they called my husband to make sure that I got my phone back!! Great customer service!!

    Stayed in July 2021

  • Reviewed: 3 May 2023

    1.0
    Not pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We arrived with a reservation of two queens with 3 occupants. Checked in and received our key. Went upstairs and key did not work, came back down and she fixed it and we went back up. The room we were given was a king. Only a king bed, no pull out sofa for our son. Went back downstairs and was told our queen room had been given away and they were fully booked. Staff acted like she didn’t want to be there, was rude, acted annoyed and walked away from us. An occupancy of 3 does not fit in 1 king bed. She asked if we would like to check out. I requested to speak to a manager that found us a room and resolved the issue. We were there with other families and unfortunately our experience was not the only negative one. Would not book there again.

    Location

    Stayed in April 2023

  • Reviewed: 12 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    April was very helpful and attentive

    Stayed in March 2023

  • Reviewed: 18 July 2022

    5.0
    overpriced but breakfast kind of makes up for it.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like that the “king suite” turned out to be a queen size bed. when I asked about this at checkout, the lady gave me the run around and said that it was a king bed. obviously it was not. the sheets had a couple dirty spots on it. the hotel had an overall musty smell.

    I really enjoyed the complimentary breakfast. they had many options and it was all very tasty. also most of the staff that I encountered was super nice. the bed was pretty comfortable.

    Stayed in July 2022

Showing 76 – 100

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