2075 State Road 16, St. Augustine, FL 32084, United States
#41 of 61 hotels in St. Augustine
Guests' ChoiceBased on 206 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.8
Value for money
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 July 2023
Yamada
United StatesMy room had some issues with lights not coming on but they got right on it
The night staff was the best
Stayed in July 2023
Reviewed: 8 July 2023
Thomas
United StatesMost air conditioning units were not cold enough
Stayed in July 2023
Reviewed: 16 June 2023
Manuela
United Statesthe smoking area was too close to area. unpleasant.
the pool and spa
Stayed in June 2023
Reviewed: 10 June 2023
Keisha
United StatesThe price for the food at the bar. 8 wings $16.35. The wings are the size of cornish hen wings. 2 egg breakfast 12.00.
Front desk agents. They were all very nice and attentive. upgrade our room to a balcony room overlooking the pool.
Stayed in June 2023
Reviewed: 21 May 2023
Wendy
Canadathe shower was not working properly and the water is not hot enough for razor shaving, bed too soft
the staff
Stayed in May 2023
Reviewed: 5 February 2023
Brian
United Statesoutside was “tired” looking
Stayed in February 2023
Reviewed: 29 November 2022
Yadira
United StatesIt had small opportunities such as no trash liners and some things were visibly not cleaned.
The property was conveniently located. It was quiet considering the area was close to downtown. And the staff was welcoming and friendly.
Stayed in November 2022
Reviewed: 18 July 2022
Siddharth
United StatesNo breakfast
It was clean and tidy
Stayed in July 2022
Reviewed: 16 July 2022
Sarah
United StatesWhen we got the room I noticed the shower needed to be cleaned. You could see the marks where the cleaner was sprayed, but it wasn't wiped, so you could see the dirt around those lines. There were no garbage bags, and the remote had the batteries taped in, but it still wasn't working properly. The cleaning is done by request-which I understand. I called two days in a row to have them come to the room, but even after coming back to the hotel around 3:30, they still hadn't been to the room.
The staff was very friendly! They allowed us to check in early, and we liked the location.
Stayed in June 2022
Reviewed: 25 June 2022
Vicky
United Stateslocation, close to interstate
Stayed in May 2022
Reviewed: 5 June 2022
Mike
United StatesN/A
Great food, very helpful staff
Stayed in May 2022
Reviewed: 31 May 2022
Vicky
United StatesEvery time we got on the elevator it jerked.
The location was fantastic. The rooms were clean and comfortable!
Stayed in May 2022
Reviewed: 11 April 2022
Janice
United Statesbreakfast=fair
Stayed in April 2022
Reviewed: 21 March 2022
Jennifer
United Statesnothing
great location. breakfast and snacks available. Starbucks brewed!
Stayed in March 2022
Reviewed: 15 March 2022
Khira
United StatesThe room temperature didn't seem to change, no matter what it was set to and could get a bit warm. The bathroom appeared to have a fan, but we couldn't find a switch for it to clear out steam from showers. The bed was okay, but not overly comfortable.
The location was convenient to St Augustine and the beaches nearby. Having the option to shuttle into town was very helpful. The staff were helpful and very friendly.
Stayed in March 2022
Reviewed: 3 January 2022
Susan
United StatesBetter lighting in the room. Bed was a little uncomfortable.
Good location to family. Liked the overall feel of the place.
Stayed in January 2022
Reviewed: 2 January 2022
Michael
United StatesWe had a late dinner, really just a snack. Very nice and well served. I would have liked a bigger menu.
Would like a buffet for breakfast, free with room.
Stayed in December 2021
Reviewed: 27 December 2021
Kathy
United StatesBathroom lighting and ventilation
Convenient location to all attractions
Stayed in December 2021
Reviewed: 22 December 2021
Denise
United StatesNo
Clean / friendly staff
Stayed in December 2021
Reviewed: 20 November 2021
James
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 8 November 2021
Anne
United StatesGood location
Stayed in October 2021
Reviewed: 2 November 2021
Dom
United StatesSome areas of restroom is outdated. I tried turning off the AC, but it kept coming on.
My room was clean.
Stayed in October 2021
Reviewed: 27 October 2021
James
United Statesthe bathtub was dirty and tv controller needed to be replaced. pain in the butt to use.
close to St Augistine
Stayed in October 2021
Reviewed: 27 September 2021
Martha
United StatesNo clock in the room.
Did not eat breakfast
Stayed in September 2021
Liepāja, Latvia
Budapest, Hungary
Safranbolu, Turkey
Pembury, UK
Donnalucata, Italy
Tangalle, Sri Lanka
Haworth, UK
Tengchong, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content