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Reviews of Courtyard Des Moines West/Clive 3 stars

1520 NW 114th Street, Clive, IA 50325, United States

#7 of 10 hotels in Clive

Guests' Choice

Review score

Based on 66 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 18 February 2024

    7.0
    All in all, unless I had no other choice, I would not return
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I certainly feel like parking needs to be reevaluated. I did not feel safe where I had to park. When I got to my room, it was outdated. The refrigerator was not cold. I had to push a button to make it cold. It took over an hour for my room to cool down because the air conditioner did not want to come on.

    The gentleman at the checkout desk was exceptional! He was very friendly and very informative. Honestly, other than him there is nothing else in particular that I could rave about.

    Stayed in February 2024

  • Reviewed: 9 October 2022

    7.0
    Poor representative for this company
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Laurie S. Was at the front desk when we checked in. People like her should never be the first person you encounter in a business. Not friendly or welcoming. Didn't want to address the problem we had with no regular coffee in our room. The next morning she saw us at the front desk waiting to speak to someone she looked my daughter straight in the eye more than once and didn't respond to us. When she finally came to the desk we asked to have our trash taken out and our coffee replenished. Her response to that was if we wanted that we should have told her the previous night. Dealing with her as a representative of the business was not a pleasant experience.

    Clean and comfortable beds

    Stayed in October 2022

  • Reviewed: 26 September 2022

    6.0
    Pleasant
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room was small, esp. when couch was pulled out. Toilet ran whole time, would not flush last day. Trash can too small to be useful. Pool was closed. Fridge not very effective. It was a small room for 3 people!

    Location, parking, room easy to find, bedding available

    Stayed in September 2022

  • Reviewed: 26 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Sink was blocked and wouldn't drain. Looks like bloody stain on carpet going into bathroom.

    Location. Check in.

    Stayed in August 2022

  • Reviewed: 1 June 2022

    7.0
    Disappointed-expected more
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was no microwave in the room; fridge was extremely small; king bed was too big for a room that size-had to squeeze between bed and sofa to get out one side; tried to open closet mirror doors and they almost fell off the track. I expected more from a Marriott hotel. Very disappointed.

    The room was very clean and was conveniently located.

    Stayed in May 2022

  • Reviewed: 2 April 2022

    7.0
    great place but bring food or order out if you get hungry
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    the breakfast should be free, it’s pricey and because of the reason the food should be free

    clean and very quiet!

    Stayed in March 2022

  • Reviewed: 14 November 2021

    8.0
    Over all very nice stay! 👌
    • Leisure trip
    • People with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Bed could have had more pillows and room could have been bigger to have a king size bed. And the hall ways were very cold. Also the breakfast was a bit drab, and my friends did not care for the Starbucks coffee that was offered.

    The hot tub was fantastic! The hotel was very clean. The lounge chairs in the lobby were very comfortable.

    Stayed in November 2021

  • Reviewed: 5 November 2021

    7.0
    Disappointed
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    the pool.. cold area around the pool was dirty.

    the lounge

    Stayed in November 2021

  • Reviewed: 19 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Sink was plugged in first room so they moved us easily. Hot water in sink took forever to get hot.

    Very good

    Stayed in September 2021

  • Reviewed: 12 July 2021

    7.0
    The hotel was not that clean. Especially on arrival. The lobby was not put together and courtyard unkept. Fan in room ra
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Noisy room fan, carpet not clean

    We were given a free grab and go breakfast as staffing was low they said.

    Stayed in July 2021

  • Reviewed: 14 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The hot tub needs to be fixed the jets shot the water up in the air and not the way a normal hot tub would be, also one of the railing is broken.

    Everyone was very nice and very helpful.

    Stayed in November 2023

  • Reviewed: 4 October 2023

    5.0
    Probably should have been offered something for the safety issue with the grab bar.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night

    The grab bar in the tub was unattached at the bottom. It came away from the wall. I did report it to the staff.

    Good but expensive.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    5.0
    Served my purpose
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Felt like a little more attention to cleaning and maintenance. Sink very slow to empty and body wash completely empty

    Location was what I needed and price was ok

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The layout is a little confusing

    Good location and the gal at the front desk was very nice.

    Stayed in August 2023

  • Reviewed: 11 June 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The worst front desc stuff ever I’ve ever met.

    Stayed in May 2023

  • Reviewed: 5 June 2023

    3.0
    Used to be a Favorite Stay...
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    I tried each day to get service for the room. There is a huge disconnect between the front desk and housekeeping. I also requested to speak to the Assistant manager on 2 occasions. The message I received was you can contact him at 11 when he comes in. He didn't respond to my request the whole week I was there. Finally had to go to General Manager at the end of the week. He rates (Matt) a zero in my eyes. The front desk has no support when trying to handle a situation. Shared this with GM.

    I had great front desk people with Tiera Parker and Kaitlyn. They were excellent to communicate with. Laurie was good also.

    Stayed in June 2023

  • Reviewed: 3 April 2023

    4.0
    Just basic hotel with no amenities.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The TV was located beside the bed so we had to turn our head while watching in bed so was hard on our necks.

    No breakfast offered

    Stayed in April 2023

  • Reviewed: 17 March 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    No pool, restaurant on site...NO! The website lied about these things. Staff was unprepared.

    Clean,

    Stayed in March 2023

  • Reviewed: 20 October 2022

    3.0
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 19 June 2022

    4.0
    Would not stay here again.
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We entered our room and it was so stale and warm. I turned the air on and it took a long time to cool the room, but the air conditioner was also very loud with not only the noise of running but then an additional humming noise. Within 5 minutes, my allergies were triggered and I became congested. The toilet was so loud once flushed. It made a screeching sound for several minutes after. The only reason I did not ask for a different room was because we got in around 11:00pm after driving 15 hours and we just wanted to go to bed.

    the lounge area and courtyard are nice.

    Stayed in June 2022

  • Reviewed: 2 June 2022

    4.0
    Disappointing. Next time stay elsewhere.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The pool was closed. Decor was unlovely.

    Grab & go breakfast was good.

    Stayed in May 2022

  • Reviewed: 25 April 2022

    10
    Good stay with requested accommodations.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night

    the trash can in the bathroom still had trash in it from previous tenant. the refrigerator didn't have a freezer portion so I could keep items I brought cold enough to use the next day. bed spread and shower curtain had stains on them.

    Staff was very helpful and polite. The room was in a quiet location as I requested. the temperature control was easy to operate. the bed was very comfortable and the room was spacious. TV and internet access was available. Easy access to parking.

    Stayed in April 2022

  • Reviewed: 15 March 2022

    5.0
    It was a nice stay, but the coffee issue was BIG for me. Also they could have extended starbucks.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 3 nights

    I did not have any coffee in my room for coffee maker. Inquired at front desk and said shipment has not arrived. I really wanted my AM coffee! They didn't have complimentary option either.

    The room location was great for me, safe and quiet. Pool was nice and so was hot tub. Good towels

    Stayed in March 2022

  • Reviewed: 16 February 2022

    10
    Comfortable, will stay again!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The pool was fun, the room was comfortable and clean, the grab and go breakfast was wonderful and convenient. The Staff was exceptional and helped whenever needed. We left some things in our room and the staff was so prompt to figure out a way to get us our things. Wonderful service.

    Stayed in February 2022

Showing 1 – 25

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