We went through booking.com and made a mistake on our arrival dates after we had already paid. Booking hung up on us 5 times and hung up on the hotel staff twice while trying to get it fixed. Booking even lied to the hotel staff about what they were able to do to help us.

The hotel and staff were great.

Stayed in May 2024

The servers were amazing. The food was acceptable but nothing more.

Stayed in April 2024

Breakfast was not good

Confortable facilities

Stayed in March 2024

The shower temperature was either super cold or super hot. No happy medium. Bed was somewhat uncomfortable

Clean, close to the convention center and a great bar.

Stayed in January 2024

There was a parade going on and the hotel was blocked off completely it took over an hour to get to our room and we still had to walk 3 blocks.

Room was very nice for the money ,staff was very professional,

Stayed in December 2023

Nothing

The front desk gentleman was very kinds and helpful

Stayed in October 2023

Loved the town--Rich in history and art!

Stayed in October 2023

Wish there was a microwave in the rooms, instead you have to go down to the lobby.

It was clean

Stayed in November 2023

There was no buffet breakfast.

The bedrooms were nice. The room was also clean. The staff was really nice and helped out.

Stayed in October 2023

Our room ac did not maintain a cold area. At best it was cool but not working correctly. We did let the front desk staff know after the first night but as far as I was notified no one check on the issue.

The room was spacious and set up more like home vs a hotel room.

Stayed in July 2023

Did not like that there was no microwave or complimentary waffle/omelet bar options for breakfast. Also didn't like that the hotel bar charged us $50 for only 2 shots of tequila when we returned from my daughters wedding. And there was a power outage from approx 1:30am until about 6am from an overnight storm. The hotel has no generator therefore we had to open our balcony door to keep from roasting until the power came back on. That was a terrible experience and night of no sleep. But overall we enjoyed our 4 day stay even though we did check out a full day early to go home.

We liked the downtown location. The room / bed was very comfortable . Also liked the couch and especially the balcony. Liked the mini fridge for convenience. The staff we encountered were very friendly and helpful.

Stayed in June 2023

I honestly only have 2 complaints. One is that the ac unit never actually seemed to cool off/keep the room comfortable. Second, the lady who initially checked me in seemed a little....not so friendly. I mentioned I was/needed to check in. She kind of rolled her eyes and drew a long sigh, as if I were bothering her or an inconvenience. I've worked customer service for some time, and that is no way to initially treat someone who spent the last 10 hours driving. I understand people have bad days, but at least put on a smile when dealing with customers. It's not just your reputation that you're trying to uphold.

It was a very nice place convent as being almost in the middle of everything. Plenty to do.

Stayed in May 2023

Pricing for a beer and a bottle of water was outrageously high in my opinion.

Breakfast was good I just wasn’t prepared to pay on Saturday. Sunday was free.

Stayed in May 2023

I was under the impression my room would have a balcony and it was very disappointing to see we didn't have one. For 200 a night I expected a nicer room, but it was very basic with no real room amenities that made it worth the price I paid.

The hotel itself is beautiful. The lobby is pretty and we'll maintained. The staff were all very friendly and welcoming. The bistro breakfast was very good and a good value. The location is convenient.

Stayed in May 2023

The room wasn't as clean as it should have been. The mirrors were dirty and the glasses were sticky.

It was close to everything we were there for

Stayed in May 2023

Missi g breakfast buffet and slow service due to queues at the bistro

The lack of a breakfast buffet. Is a big miss.

Stayed in March 2023

no free breakfast or coffee in lobby

location and clean

Stayed in February 2023

Our room was dirty and seemed like it might not have been stayed in often (dust and dirt in corners). The sofa bed is not something I would market as a bed it was incredibly hard.

The pool and fitness area was very nice. The location was convenient and located in the heart of downtown.

Stayed in January 2023

We picked it b/c it had a pool and the pool was closed. My granddaughter was disappointed with that.

Stayed in January 2023

we chose this location because of indoor pool. checked in and went and got my 3 grandbabies ready to get in pool only to find out it was closed. VERY disappointed!!! And some very unhappy babies.

nice suite.

Stayed in January 2023

Room cups did not have fitting lids, shower drain was very slow, breakfast was not available at 715am.

Balcony

Stayed in December 2022

The bed was a bit uncomfortable. One side tended to sink to the middle. I’m also disappointed that Marriott properties don’t offer free breakfast to card members.

Convenient location

Stayed in December 2022

mold in the shower and ottomans where dirty (had a couple pieces of left over food)

mold in the shower and ottomans where dirty (had a couple pieces of left over food)

Stayed in November 2022

better breakfast options either on property or close by

comfortable and welcoming atmosphere

Stayed in October 2022