front desk & coffee shop barely spoke England couldn’t answer simple questions

near our destination

Stayed in August 2022

The location is the only thing I liked… however, the nickel and dime for amenities is foolishness. I’m staying in the hotel - - parking should be included.

Did not want to stay for breakfast or anything else due to the construction the 1 elevator I was quite dissatisfied. If I had known about the renovations I would have stayed somewhere else. Secondly, I could not access Wi-Fi for my work.

Stayed in August 2022

no pool loungers no parking

location

Stayed in August 2022

they did not disclose the construction going on and Very WELL AWARE that 99% of guests were for college drop off and only 1 working elevator which I lost at least 2 hours of my life waiting for. unacceptable for Marriott. corporate should have been made aware about local situation. front desk was mainly dismissive to all guests. least I mention: when checking in I was asked for housekeeping I answered yes everyday result no housekeeping day 1 And the pull out couch in my king suite had stains all over mattress REALLY in this post Covid world. we should have never had to see that deal with it

the pool and it’s location to UM

Stayed in August 2022

One of the elevators was out of order so we always had to wait a long time to take the elevator. The hallways were covered in a sort of plastic sheet that stuck to everything (shoes, suitcases, etc). There was a bit of construction dust and construction noise during the day. The AC was very noisy too. The breakfast starbucks was very slow and the food quality was lower than in other starbucks. I wish I would have known somehow that they were performing renovations before booking.

Very well located in the heart of coral gables. A couple blocks away from many things like target, miracle mile. The room was clean and the staff was very friendly.

Stayed in August 2022

Elevator broken and horrible parking

Stayed in August 2022

really nothing

well appointed and taken care of nicely

Stayed in August 2022

Excelente

Stayed in July 2022

oh the bed was warped no sleep the AC sounded like a Sports car LOUD … Being on Lejeune windowside all you heard were cars driving by as well …. horrible

lobby was nice and clean

Stayed in July 2022

N/a

The staff was courteous, accommodating and pleasant to deal with. The Bistro food was delicious. Had a great stay! Thank you.

Stayed in June 2022

I didn't like this hotel at all, it was really run down, the rooms were dark and smelly, humid, stiff sheets. Small bathroom with bad illumination. I will never stay again or recommend this hotel.

Just the location.

Stayed in April 2022

I booked a King room and I ended with a Queen bed, I complained and they told me the system assignment is random ... well, in that case why did it let me book a King in the first place? The room was the noisiest I ever been in any hotel, it was facing a main road and they don't have double glazing, the windows look from the 1960s you can hear everything from the street and I was on a high floor! Take your best earplugs if you want to get any sleep here. Very small bathroom and with mould around the shower sealant. The toilet is in cm distance to the shower and the wash basin. I went to buy water and they charged me $4.01 (yes, 4 dollars and 0.01!! ridiculous) for a small bottle, same size and brand was $1.50 in all the other hotels I have been in the area, total rip off to your customers Courtyard! Overall it was overpriced for the poor comfort quality and the room I was given, I did not like it and would not book here again. The staff did not do anything to change it or make it better.

Location is great, very close to restaurants and the nice and clean area of Coral Gables in walking distance.

Stayed in March 2022

The toilets were dirty when we arrived. The worst thing is the noise coming from the streets. It is impossible to sleep.

People at the front desk are great. They are always there to help you, and solve your questions. Most of them speak Spanish which is also convenient.

Stayed in March 2022

breakfast’s

lox at, the staff were very nice.

Stayed in March 2022

nothing

The room was spacious and the beds were so comfortable-like sleeping on a cloud! Location is good-a few blocks from restaurants, etc

Stayed in January 2022

Refrigerator was small. $15.00 to park for one night was excessive.

The room was clean, comfortable and quiet. TV choices were excellent. Most hotels have limited channels. We would stay here again.

Stayed in January 2022

not clean enough

at times no hot water, room not cleaned even though requested, towels seem to be dirty and not enough tissue or towels in room

Stayed in January 2022

Manager throw away important papers My clothes and items going to Panama Without prior notice Poor care custody and control of guest lodge Value lost $1400

Me Voltaren mi.maletas left on concierge No NM prior notice de Period Care custody and control

Stayed in November 2021

The room very dirty and a lot of dust everywhere

The starbucks inside

Stayed in January 2022

Great Location and Service

Stayed in December 2021

Room - too small, smelled, old, bed not supportive

Lobby

Stayed in November 2021

the staff was great!!! I loved the service of each of their employees

Stayed in November 2021

Incredibly noisy, old & dusty room

Location is perfect

Stayed in November 2021

There were ongoing refurbishment works with banging

The location was great and a quick pleasant walk to all amenities/Miracle Mile

Stayed in November 2021

Pool and surrounding lounge areas could use a little TLC. Temperature regulation was off in the hallways….super cold.

I liked that the property was close to campus, clean, and most importantly had a refrigerator and microwave in the room with a mini-market and Starbucks/Bistro on-site. Made the trip with my 4yo so much easier. Pool and surrounding lounge areas were nice.

Stayed in August 2021