3950 Westerre Parkway, Henrico, VA 23233, United States
#1 of 1 hotels in Henrico
Guests' ChoiceBased on 120 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.4
Staff
9.2
Value for money
8.1
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End of dialog contentReviewed: 23 April 2024
Joseph
United StatesNo wiFi access. That's huge problem for business travelers at conferences who need to catch up with work in the evenings.
Good staff, responsive. Clean room and great location to downtown Richmond and Short Pump area.
Stayed in April 2024
Reviewed: 3 April 2024
Erica
United StatesAnts was everywhere in room 303
They changed the room
Stayed in March 2024
Reviewed: 14 March 2024
Jacqueline
United StatesThe mattress was not as comfortable as some. It's possibly time to change it out. There was no complimentary coffee):
The staff was very friendly, the room was clean and the location was great.
Stayed in March 2024
Reviewed: 26 February 2024
Shanequa
United StatesThe extra charge
Stayed in February 2024
Reviewed: 22 January 2024
Mayfield
United StatesRoom smelled! We called and it was handled. Bathtub handle fixture loose.
The staff was incredible at check in. Beds were comfy.
Stayed in January 2024
Reviewed: 18 January 2024
Nicole
United StatesThings in the room looked a little run down, worn down sides of furniture, lamp shades, couch arm piece.
Stayed in January 2024
Reviewed: 16 January 2024
Shari
United StatesCarpet was outdated; shower did not have great pressure. Shampoo Conditioner & Body wash in shower was great. However their descriptors written so small I couldn’t see what they were without glasses on.
Very nice and clean at the check in. Room was clean. Heat was already on and since it was a chilly night it was perfect. I would stay here again. Great value.
Stayed in January 2024
Reviewed: 5 August 2023
Mark
United StatesNeeds refreshing.
Value for price. Same Marriott good service as in all Marriott properties.
Stayed in August 2023
Reviewed: 13 June 2023
Norma
United StatesBack screen door was broken and didn't shut or lock securely. Damaged lamp shade ..or two... room carpet needs to be cleaned. Didn't eat there...a little pricey. $12 for a glass of wine?
Great location. Staff was friendly and helpful. The price was reasonable through booking .com.
Stayed in June 2023
Reviewed: 26 April 2023
Ranee
United Stateshad to get room keys activated a lot because of a glitch
the location and the cleanliness
Stayed in April 2023
Reviewed: 9 April 2023
Lyle
United StatesThe shower did not have any options for adjusting the temperature and the intensity of the spray. The stopper in the sink did not work so I was not able to keep the sink filled while I shaved. We had other plans for breakfast. If I was going to eat there, I would have questioned paying extra to do so, however I do not know what was on the menu. My wife stayed there to visit family and observe Passover which restricts us from eating the usual foods. If the menu includes fare that is not the usual hotel food of cereal, scrambled eggs, muffins, pot-tarts, then the hotel may be justified to charge extra for breakfast.
We did not have breakfast at the Courtyard Marriott. I liked the layout of the room. It was easy to stay organized.
Stayed in April 2023
Reviewed: 1 April 2023
Gerald
United StatesOur room smelled like cigarette smoke or pot terribly. We requested to be moved after spraying the room with no improvement. New room was fine.
Stayed in March 2023
Reviewed: 13 December 2022
Frank
United Statesthe temp of sink water could be improved and save money. Had to run water for at least 5 min. in room 144 to obtain warm sink water. waste of water to run to obtain warm water.
staff, location
Stayed in December 2022
Reviewed: 24 October 2022
George
United StatesBathroom sink drain went down extremely slow.
Good location and well maintained.
Stayed in October 2022
Reviewed: 18 September 2022
Jones
United StatesNo continental breakfast like most Courtyard by Marriott locations. Also an elevator went out on the 2nd day we were there and it was never fixed.
This property was a good location.
Stayed in September 2022
Reviewed: 30 June 2022
Jolene
United StatesThe hotel itself is very dated and run down. Beds and pillows were horrible.
The staff was amazing and so friendly! They were constantly laughing with us and just so friendly!
Stayed in June 2022
Reviewed: 5 September 2021
Ronnie
United StatesRoom had dust on lamps and sliding door needs repair
Staff was excellent
Stayed in September 2021
Reviewed: 19 August 2021
Beachskingirl
United StatesSeemed a little stingy on the towels but otherwise excellent.
Clean and comfortable
Stayed in August 2021
Reviewed: 12 August 2021
Anual
United StatesVery clean and peaceful
Stayed in July 2021
Reviewed: 19 July 2021
Julie
United StatesLol the only thing this hotel is missing is the Disney channel 🤣🤣.
My first step in the door the front desk receptionist was very helpful and cheerful. The rooms fit my family perfectly. Ohh and they all slept like babies even the babies Lol.
Stayed in July 2021
Reviewed: 9 July 2021
Jason
United StatesThe price of my stay changed once I actually attempted to check in
Stayed in July 2021
Reviewed: 27 April 2024
Mercedes
United StatesDated. Dingy.
Stayed in April 2024
Reviewed: 20 February 2024
Tiffany
United StatesThe property was very clean and the fitness center and swimming pool were AMAZING
Customer service was fantastic, Darrel was extremely helpful and was able to answer all of our questions.
Stayed in February 2024
Reviewed: 18 February 2024
Anthony
United StatesNot insult people by not having breakfast. Dont have cbs sports on tv
What Breakfast? My wife told me breakfast was included when I got down there I discovered you had to pay, no wonder there was no one in restaurant.
Stayed in February 2024
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