400 Royal Hawaiian Avenue, Waikiki, Honolulu, HI 96815, United States
#196 of 304 hotels in Honolulu
Guests' ChoiceBased on 474 hotel reviews
6.9Cleanliness
7.3
Comfort
7.5
Location
8.4
Facilities
7.2
Staff
8.3
Value for money
6.8
Free WiFi
8.0
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End of dialog contentReviewed: 30 May 2024
Anne
United StatesThe noise from downstairs/street noise very loud
Location, the staff very helpful and cordial
Stayed in May 2024
Reviewed: 15 May 2024
Eddie
United StatesThe surprised refundable $50/day deposit. Yes, it is refundable (still waiting for the refund) but it was not disclosed upfront.
Great location!
Stayed in May 2024
Reviewed: 27 April 2024
Diane
United StatesDid not have breakfast but close in location to options, including coffee bar downstairs.
Location was very close to friend's apartment, walkable area. Pool and hot tub were lovely. Walk to beach.
Stayed in April 2024
Reviewed: 27 April 2024
Diane
United StatesIt was separate from main hotel, in a very urban setting on the property. That affected noise, as garbage collection seems to occur frequently (every other day) at 4:00 am.
Needed to move to the suite to enable me to be in meetings all day for 3 days. It was convenient and enabled me to talk without waking anyone. Wifi was pretty consistent.
Stayed in April 2024
Reviewed: 23 April 2024
Vanessa
United StatesWasn’t given any info on breakfast. When booking it had said free breakfast but we weren’t told anything at front desk.
Stayed in April 2024
Reviewed: 22 April 2024
Wayland
United StatesLocation
Stayed in April 2024
Reviewed: 12 April 2024
Hollies
American SamoaThe rooms are small especially the shower. My room face the road and it was too noisy with traffic.
No continental breakfast. The Cafe on the first floor serve excellent breakfast but I have to buy it
Stayed in April 2024
Reviewed: 11 April 2024
James
United StatesNoises in street and needs some renovation
It’s location
Stayed in April 2024
Reviewed: 2 March 2024
Helen
United StatesShowers were tiny. Breakfast vouchers at IHOP instead of a restaurant on the premises, as advertised. Elevator requires room card to operate and often results in extended rides if not timed right.
Location was good. Coffee shop on premises was good.
Stayed in February 2024
Reviewed: 4 February 2024
Frank
CanadaNo on site resteraunts or bar,
Location was great. Next to bus stop, also great location to walk to Waikiki Beach. Duke's statue, 2 shopping areas and lots of resteraunts
Stayed in February 2024
Reviewed: 29 December 2023
Darren
United StatesRooms were small
It was on the list of pick up locations for our tour of Pearl Harbor
Stayed in December 2023
Reviewed: 3 December 2023
Karen
CanadaIt rained most of the time I was in Honolulu however the temperature was warm.
Stayed in November 2023
Reviewed: 6 November 2023
Balmaceda
United StatesThere was no complimentary breakfast for the guests. This was a first for me. Every Marriott that I have stayed in had a complimentary breakfast with no extra charges. Had to call room service between 345p to 4p due to room was not cleaned yet.
The acess to the pools was great. The sunscreen was very helpful.
Stayed in November 2023
Reviewed: 29 October 2023
Marie
United StatesNear everything
Stayed in October 2023
Reviewed: 27 October 2023
Amandeep
New ZealandThe Rooms
Nothing
Stayed in October 2023
Reviewed: 17 October 2023
Rich
United StatesBut, only one ice machine for such a large hotel, which was broke down the entire stay...(that's ridiculous)! Shouldn't have overbooked your location, or should at least discount my rate if you can't provide me with the Suite I bought & paid for! Don't you think? That seems like bad business practices to me! If it wasn't for my daughter's wedding week, I surely would have changed to another hotel that would have properly compensated me. Its Never too late folks! Never had an issue like these on the Mainland, which seems crazy!
Great Location, Hotel & Staff!!!
Stayed in October 2023
Reviewed: 9 October 2023
Jennifer
United StatesLocation
Stayed in October 2023
Reviewed: 27 September 2023
Kapua
United Statesi thought it was not like the other marriots i stayed at..kind of low budget rooms
location
Stayed in September 2023
Reviewed: 21 September 2023
Maribeth
United StatesThe room needs a thorough clean up- bathroom was very dirty, smells urine, carpet is dirty, the dispensers are empty, and the balcony furnitures are full of bird poops. Also, the freezer had a leftover items from previous clients.
Location
Stayed in September 2023
Reviewed: 4 September 2023
Long
United StatesThe rooms could use updating. Shower stall in our room was tiny and the water pressure wasn’t great.
The location was great. We were close to everything without being in the heart of all the hectic tourist traffic. We also enjoyed the relaxed atmosphere and the pool.
Stayed in August 2023
Reviewed: 2 September 2023
Haddy
United StatesSee above
I am confined to a wheelchair and has to be an accessible room. The accessible room was in the main building and it was fine but a little small for a wheelchair. But the room was very accessible
Stayed in August 2023
Reviewed: 28 August 2023
Linda
CanadaHaving to look over the whole hotelmto find the ice machine.
Liked the location, and the balcony we had with our room. Enjoyed pool and hot tub.
Stayed in August 2023
Reviewed: 27 August 2023
Joseph
JapanThe room
Changed rooms
Stayed in July 2023
Reviewed: 23 August 2023
Rick
United StatesThis hotel was valet only, which costed an $55. I was also charged an ADDITIONAL $95 extra per room for a "service fee" and security deposit, even though we didn't request any extra services, and we weren't alerted till the day of that we needed to pay all this extra money. Staff had a bit of an attitude and sounded like they didn't want to talk. We also requested neighboring rooms, as well as called ahead in order to secure neighboring rooms, but I guess the memo wasn't recieved because we ended up having rooms 11 floors apart. The pool also closes at 10pm, which also sucks.
The rooms were a bit outdated, but good. There was a microwave, fridge, AC unit, and TV. There's a pretty nice pool, as well as a cafe in the lobby. It's also super close to the Waikiki Strip, which was convenient.
Stayed in August 2023
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