6410 New Venture Gear Drive, East Syracuse, NY 13057, United States
#24 of 24 hotels in East Syracuse
Guests' ChoiceBased on 637 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.3
Facilities
7.9
Staff
8.6
Value for money
8.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Alan
United StatesCould use a few more options at breakfast.
Good size rooms with nice amenities
Stayed in May 2024
Reviewed: 6 May 2024
Ellen
United StatesLocation Staff
Stayed in April 2024
Reviewed: 26 April 2024
Tina
United StatesThey never refunded my 50.00 deposit
Stayed in April 2024
Reviewed: 20 April 2024
Caroline
CanadaBreakfast only available until 9 AM
Size of suite, cleanliness of kitchen in suite,
Stayed in April 2024
Reviewed: 20 April 2024
Karen
United StatesNothing
Layout and space in the room and proximity to the major highways yet in a quiet setting
Stayed in April 2024
Reviewed: 18 April 2024
Tammy
United StatesThere was only one trash can in the whole suite and it was hidden under the sink vanity in the bathroom. I also found a bar of soap under my sheet.
Location, full kitchen in site, value
Stayed in April 2024
Reviewed: 15 April 2024
Chris
United StatesThe rooms needed a better cleaning. We had zero silverware in the room.
I liked that the young workers were able to handle each situation with professionalism beyond their years..
Stayed in April 2024
Reviewed: 12 April 2024
Adriana
United StatesThere was no room service during the 3 nights we stayed there.
Clean rooms. Descent breakfast. Well lit parking lot. A senior staff person was able to resolve the mess the younger front desk people had done by giving up my room to someone else.
Stayed in April 2024
Reviewed: 9 April 2024
Deborah
United StatesOur room wasn't ready 2 hours after check in time and they tried to put us in a smaller room with not enough beds for our party of 4 even though I reserved and paid for a bigger room with more beds. Eventually we did get a comparable room but the man that helped us avoided answering my questions and tried to provide a lesser room for the same price.
Ther room was spacious and attractive. Breakfast was good. The woman at the front desk was very nice and helpful.
Stayed in April 2024
Reviewed: 3 April 2024
Jamie
United StatesOur tub was plugged!
It was a one night stay! We loved it except our tub filled up with water and I showered in dirty bath water from my wife the next morning! But other than that we enjoyed it!
Stayed in April 2024
Reviewed: 22 March 2024
Lynn
United StatesLacked soap in shower and bathroom sink. Staff took immediate care.
Nice suite, very clean. Full kitchen. Very nice hot breakfast included.
Stayed in March 2024
Reviewed: 16 March 2024
Matthew
United StatesOnly 1 remote for 2 tv’s and the desk people were obsessively reluctant to provide us with a 2nd remote. 🤔
Decent space and facilities Good breakfast
Stayed in March 2024
Reviewed: 16 March 2024
Michele
United StatesBed mattress was uncomfortable
Room setup, location, breakfast
Stayed in March 2024
Reviewed: 9 March 2024
Shannon
CanadaEarly stop to breakfast, ants, hair and ceiling leak
Apt style, animals welcome
Stayed in March 2024
Reviewed: 4 February 2024
Len
United StatesOverall, the suite was clean. However there was some toothpaste gobs left in one bathroom sink and several powder areas left on the sitting area rug. Not a big deal, but prevented giving a top rating in all survey questions.
Very good breakfast. Our two bedroom suite was perfect for 2 couples - us and our friends. Having the kitchen and living room was great, and the 2nd bathroom was an unexpected bonus!
Stayed in January 2024
Reviewed: 22 January 2024
Md
United StatesNothing
The front desk was very helpful and accommodating during check-in. The room was very clean. At this price, the amenities were far better than we had experienced or anticipated. Breakfast was usual. It's a very family-friendly and budget-friendly stay.
Stayed in January 2024
Reviewed: 27 December 2023
Kim
CanadaThe room was very clean and a good size
Stayed in December 2023
Reviewed: 27 December 2023
Micheal
United StatesThere wasn’t anything I didn’t like it was a quick overnighter due to bad weather.
Location and price
Stayed in November 2023
Reviewed: 20 December 2023
Latimer
United StatesRooms terribly dated, breakfast not great.
For the price of the stay hotel should be updated, when arriving my family & I noticed some shady ppl around, breakfast could have been way better as well. There were stains on the bed shams which I was totally disgusted by, I do believe if they take a little more time on cleaning and preparing breakfast and also updating rooms I would have zero negative comments..
Stayed in December 2023
Reviewed: 20 December 2023
Randall
United StatesNo alarm clock in the room. Located in an industrial area so no nearby restaurants
Quiet nice staff clean and everything worked
Stayed in December 2023
Reviewed: 20 December 2023
Angel
United StatesMy remote to the TV didn't work
It was okay.
Stayed in December 2023
Reviewed: 18 December 2023
Sebastian
United StatesNice big clean rooms with a full kitchen
Stayed in December 2023
Reviewed: 15 December 2023
Brenda
United StatesLocation
Stayed in November 2023
Reviewed: 29 November 2023
Jason
CanadaClean and comfortable
Stayed in November 2023
Reviewed: 22 November 2023
Amgad
Canadanothing.
place is fine, room is a large suite with comfy bed. location is great. staff are very friendly and cooperative. I loved the place.
Stayed in October 2023
Windermere, UK
Novi Sad, Serbia
Bombinhas, Brazil
Kalamazoo, USA
Seytroux, France
Certaldo, Italy
Trois-Rivières, Canada
Dubrovnik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content