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  5. Reviews of Crowne Plaza Dulles Airport, an IHG Hotel

Reviews of Crowne Plaza Dulles Airport, an IHG Hotel 4 stars

2200 Centreville Road, Herndon, VA 20170, United States

#14 of 19 hotels in Herndon

Guests' Choice

Review score

Based on 172 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.0

  • Staff

    8.0

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 8 January 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I like the location of the hotel. The room was clean.

    Stayed in January 2024

  • Reviewed: 4 December 2023

    8.0
    Would definitely stay again
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The door for the dog was broken but not the hotel’s fault

    They allowed dogs

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There is smell in bed sheets

    Stayed in October 2023

  • Reviewed: 13 October 2023

    9.0
    Bery practicle if you are in a quick trip
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It is help your self kind of hotel, you will pick the trolly your self to pick your luggage, there are no water in the room but there is a sharing water station in each floor to go and fill , very big hotel a lot of walking

    Transportation to and from airport for free Close to the airport The restaurant down is very nice

    Stayed in October 2023

  • Reviewed: 23 September 2023

    9.0
    Perfect business hotel near IAD.
    • Business trip
    • Group
    • Two Double Beds Hear Access Roll In Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very pleasant but quiet. Great bar and restaurant. Staff helpful and friendly.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    8.0
    Okay for 5 hours
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The message when calling says no van service from midnight to 6. Was informed there was 24 he van service from airport which was why I booked. Because I called, spent $20 on Uber which was a waste of money.

    Stayed in September 2023

  • Reviewed: 8 August 2023

    9.0
    Very good place to say
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    nothing to share.

    I am very comfortable at this property. Even, I booked the same hotel on my return as well. Breakfast was awesome. Rooms clean and comfortable. Shuttle to airport is very good option.

    Stayed in June 2023

  • Reviewed: 15 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    When I booked the property it was mentioned as "Pay at the "Property", but my credit card was charged two days earlier., Secondly instead of two days that I had booked, I stayed only for a day due to some unforeseen circumstances, I was still charged for two days, I would have preferred if one day charges had been returned back

    Location, close proximity to the Airport, very clean and family friendly, regular shuttles to Dulles Airport

    Stayed in July 2023

  • Reviewed: 1 July 2023

    8.0
    Good night sleep, convenient. Eat elsewhere!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds and Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    Ate at the restaurant. Never again! Extremely slow service provided by Andre. 5 service staff standing around and only 3 tables, but it still took 10 minutes before anyone approached us for drink order. We stayed because we were hungry, it was 7 at night and we were staying at the hotel. Server forgot to put in our appetizers. Meal came 35-40 minutes after we ordered. Had to chase server down for drink refills. Food had a good flavor when it finally came out, but definitely not worth the time or the price!

    Didn't eat the breakfast

    Stayed in June 2023

  • Reviewed: 14 June 2023

    8.0
    Served its purpose fine.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    Lack of bedroom safe as standard

    Didn't have breakfast. Location convenient for airport.

    Stayed in May 2023

  • Reviewed: 14 June 2023

    8.0
    Fulfilled a purpose exactly as intended
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    Lack of a bedroom safe as standard was a surprise / disappointment at a hotel designed for (international) travellers.

    Did not have breakfast. Location was convenient for airport which was our reason for staying there but it wasn't pretty!

    Stayed in May 2023

  • Reviewed: 11 June 2023

    9.0
    Convenient location to travel in and out of Dulles airport
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shuttle driver was not cautious and hitting my arm was not fun for a long international trip afterwards.

    We enjoyed the location, and the hotel facilities. The front desk staff were really nice. The room was big, clean, and confortable. The breakfast buffet is worth it for $15/person. The shuttle left us at the airport on time. The only negative thing was that the shuttle driver was in a rush to go and slam the van door hitting my right arm. It was painful, so I recommend a little more caution with the clients.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    9.0
    Great location, value, good comfort and very clean. Will stay again
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was closed-I booked specifically for use of pool. Walls kind of thin could hear the kids next door and the pipes in the bathroom was loud

    Very nice, clean, spacious and great staff

    Stayed in May 2023

  • Reviewed: 29 April 2023

    9.0
    Perfect stop for overnight at Dulles!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Distance of elevators needed, if you were on higher than 4th floor.

    -Reception staff very friendly and helpful. -24 hour shuttle to airport. -Comfort and cleanliness of room.

    Stayed in April 2023

  • Reviewed: 24 March 2023

    8.0
    Convenient location to Dulles with early morning shuttle available. Great for overnight stay before a very early am int
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Would have like to have more restaurant choices

    24 hour shuttle to Dulles Proximity to Dulles Bed was really comfortable

    Stayed in March 2023

  • Reviewed: 28 January 2023

    8.0
    This is a good hotel with some aging features but has reliable shuttle service to airport 24 hours.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    It is an older property that has aging facilities so that things may not always work perfectly. My door lock was very balky for example and hard to get the lock to release. The carpets are a little ratty. Nothing terrible but good not great. The housekeeping staffing may be short. The bathroom floor in my room was overdue to be washed and there were no cups for the coffee machine.

    This is a solid full service hotel that is close to Dulles. The good points are that it is staffed 24 hours, has an on-site restaurant that is open, reliable 24 hour shuttle to the airport that does not get stuck in traffic, and solid facilities for a business hotel. They have a good TV package, improved over what I recall from the past.

    Stayed in January 2023

  • Reviewed: 25 November 2022

    9.0
    I will definitely come back.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nice bar, great food. Friendly staff

    Stayed in October 2022

  • Reviewed: 23 November 2022

    8.0
    Free 24hr shuttle
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great spot for getting to Dulles for an early morning flight.

    Stayed in November 2022

  • Reviewed: 27 September 2022

    7.0
    Nice hotel, excellent location, staff pleasant
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of USB power points

    Clean , staff very pleasant

    Stayed in September 2022

  • Reviewed: 10 September 2022

    8.0
    Nice
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Because I was biking all day long and arriving at the hotel in my bike and biking clothes, I didn’t get a good attention

    Location, quiet,nice environment

    Stayed in August 2022

  • Reviewed: 10 September 2022

    9.0
    Would recommend
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No dresser drawers

    Location was quiet and close to many landmarks. Staff was amazing!

    Stayed in September 2022

  • Reviewed: 2 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is nothing to find fault with.

    I liked the convenience of the Airport shuttle. The staff and food at Houlihan's restaurant was very good, as well as the quality and value of the morning breakfast buffet.

    Stayed in August 2022

  • Reviewed: 19 August 2022

    9.0
    Great place to stay near Dulles with a free shuttle.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    restaurant staff were not as friendly but still helpful.

    reception staff was very friendly. very clean rooms.

    Stayed in August 2022

  • Reviewed: 17 August 2022

    9.0
    Nice hotel with friendly staff members
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Noise in hallway from other occupants

    Very clean room, liked that even the remote control was disinfected and nice bed and furniture.

    Stayed in August 2022

Showing 1 – 25

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