830 Phillips Lane, Louisville, KY 40209, United States
#105 of 149 hotels in Louisville
Guests' ChoiceBased on 905 hotel reviews
7.2Cleanliness
7.8
Comfort
7.9
Location
8.6
Facilities
7.4
Staff
8.0
Value for money
7.1
Free WiFi
8.3
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End of dialog contentReviewed: 3 June 2024
Brian
United StatesThe hotel was undergoing redecorating on the lower floors which made getting around a bit difficult and unfortunately the pool was closed down.
Rooms were very nice and clean and staff was exceptionally friendly. The only exception to that was the bartender Saturday evening who seemed as if she'd rather be anywhere than where she was.
Stayed in June 2024
Reviewed: 27 May 2024
Christina
United StatesConstruction was going on
Great location
Stayed in May 2024
Reviewed: 23 May 2024
Jill
United StatesOnly 1 super thin blanket on bed with no extra. Pool was empty but that wasn’t disclosed. Really no restaraunt food available as busy event weekend and close before ten. No breakfast in Room option For a ‘crown’ property and price paid it lacked in convenience and comfort. But friendly and pretty clean.
Great location and friendly staff. Reasonably clean. Other guest at hotel were friendly and made for fun atmosphere during event weekend.
Stayed in May 2024
Reviewed: 14 May 2024
Joseph
United StatesConstruction down our hall.
Location
Stayed in April 2024
Reviewed: 13 May 2024
Jodie
United StatesThe pool was not open and we were traveling with kids so would have been very helpful if we were told about this at the time of booking. Also they didn’t give us enough towels for all of us to shower
Loved the restaurant down stairs it was very convenient and very clean and the staff was very nice
Stayed in May 2024
Reviewed: 22 April 2024
Robert
United StatesStaff was just ok not effusion with friendliness
Clean n upgraded rooms
Stayed in April 2024
Reviewed: 13 April 2024
Mary
United StatesThe property was under extensive renovations The restaurant was closed and the hallways were covered with plastic sheeting. Hopefully this will be done soon
Convenient to the airport with free onsite parking
Stayed in April 2024
Reviewed: 11 April 2024
Dennis
United StatesPOOL was closed for upgrade. a little dusty, [construction dust].
though in the remodeling process, the hotel was fine. staff was great
Stayed in April 2024
Reviewed: 3 April 2024
Bridget
United StatesHad to walk very far to get to an ice machine (I was on the first floor). Parking was limited.
The staff was friendly. Room was clean and looks like they are making some much needed updates.
Stayed in March 2024
Reviewed: 29 March 2024
Cheryl
United StatesWorking on the van property
Stayed in March 2024
Reviewed: 27 January 2024
Ockert
South AfricaNo advance advice of renovations
Renovations underway In spite of this staff went out of their way to help and support.
Stayed in January 2024
Reviewed: 9 January 2024
Princess
United StatesDistance from city center but easy to get to
Kid friendly. Helpful staff. The breakfast was superb!! Nice staff.
Stayed in December 2023
Reviewed: 21 December 2023
Brown
United StatesAnimal hair was all over my room
The staff & room size
Stayed in December 2023
Reviewed: 11 December 2023
Kristopher
United StatesThey was doing remodels on different floor. A/c never worked was hot in room.
Stayed in October 2023
Reviewed: 13 November 2023
Tanna
United StatesIt took over an hour to get sheets for our pull out couch. We requested double beds but got a king and pull out. The pull out was like laying on springs. We had to ask for extra towels. Hallways were filthy.
Close to expo center.
Stayed in November 2023
Reviewed: 1 November 2023
John
United StatesI was planning on relaxing next to the pool only to find out it was closed when I checked in😪
Location
Stayed in October 2023
Reviewed: 23 October 2023
Amiko
United StatesI made a reservation with breakfast included but when I arrived, they said breakfast was not included. Breakfast was available only in the restaurant and was expensive so we chose to eat elsewhere.
Ease of checkin and cleanliness of the room .  The staff were very friendly.
Stayed in October 2023
Reviewed: 23 October 2023
Christina
CyprusThey changed our rooms twice due to problems in the room
Location
Stayed in October 2023
Reviewed: 15 October 2023
Debbie
United StatesNothing
It was clean
Stayed in October 2023
Reviewed: 12 October 2023
Laura
United StatesBooking said I could push my reservations Oct 6-11 ahead to Oct 8-12 due to family emergencies, which caused me to miss my first 2 nights. The hotel said Booking had to change it. I called and wrote each night. Letters bounced around. I just want the $340 I lost applied to my next trip !!! If a family member having a heart attack and a tree falling on your house before you leave on your trip are not good reasons, what are ??? Loud renovations and a slow drain !
Restaurant on site, distance to my convention, and shuttle service.
Stayed in October 2023
Reviewed: 9 October 2023
Laura
United StatesPillows
Pillows are super uncomfortable
Stayed in October 2023
Reviewed: 2 October 2023
Missi
United StatesThe other patrons were loud and quite frankly, dirty. The smell of marijuana was prevalent in many areas. Arguing was heard also during our stay.
Location! It was close to everything we wanted to do.
Stayed in October 2023
Reviewed: 29 September 2023
Carey
United Statesthe sofa bed was broken, no extra sheets or blankets in room.
location
Stayed in September 2023
Reviewed: 10 September 2023
Christopher
United StatesNothing
It was elegant
Stayed in September 2023
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