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Reviews of Crystal Inn Hotel & Suites - West Valley City 3 stars

2254 West City Center, West Valley City, UT 84119, United States

#2 of 15 hotels in West Valley City

Guests' Choice

Review score

Based on 433 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.5

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 13 May 2024

    9.0
    Great overnight stay to clean out our rental van and get to the airport easily.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    This hotel was clean and updated, the staff were welcoming and helpful. The room was spacious and microwave and fridge were really useful. Also complimentary airport shuttle was the main reason we booked this hotel, and the breakfast included.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent staff. Good breakfast

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    requested a king size bed, got a queen size.

    Very comfortable room. Walking distance to show.

    Stayed in March 2024

  • Reviewed: 20 April 2024

    8.0
    It was ok for one night.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Skipping breakfast and cheaper rates

    Breakfast was a 6 outta 10. Poor selection, low quality.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    When checking in the man wasn't very great

    We stayed there 3 days. The breakfast was amazing and each morning there were different items on the menu.. We also had service dogs which they made great accommodations for us.

    Stayed in March 2024

  • Reviewed: 6 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Check out is not until noon. However, the cleaning crew knocked twice in the morning before noon to see if we left so they could clean. We stayed here on purpose for the late check out to let the kids swim in the morning before our long drive.

    Pool hours are great. Open from 7 am to 11 pm. The lady at check-in was super friendly and nice. Room was clean and spacious.

    Stayed in April 2024

  • Reviewed: 27 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Hallway and entry to room smelled like cigarette smoke.

    Spacious room. Clean. Comfortable beds.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    the maintenance guy was a warm as the hot tub. not really
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the hot tub was lukewarm when asked about turning up the temp the front desk was rude about the request. there was multiple customers that asked and never did get turned up

    room was clean, and comfortable

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Great room and good location next to the Maverik Center and close to a couple of eating places.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The only thing that was bad was there was someone that came in the room above us at midnight and walked around super heavy for well past 1:00am. They really had heavy steps and was super loud down in our room.

    Location is excellent for the Maverik Center. This was a great overall experience. The staff was all friendly and happy. Love that there was a counch in the room and a table with chairs. The breakfast was great and easy to navigate.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    A good place to stay if visiting the Maverik Center for an event
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was average, sausage links looked a week old. Coffee was good. Location was great being close to the Maverik Center for a concert

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Very comfortable, nice facilities for our needs.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    No noticeable concern.

    Clean, comfortable and very helpful at the Front Desk by the morning desk assistants. Transported to the airport. Convenient. Great hot breakfast because again, it was convenient. Did not use the pool or hot tub because it was liaded with people.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed too soft

    Calm and quiet

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Good variety

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Stay was good for convenience of getting to the airport the following morning
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was only one packet of coffee in the room. 2 queen beds and yet only one packet of coffee ?

    Location was great, departed before breakfast. Really pleased that there was an airport shuttle. Several restaurants within walking distance was great.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Good space, not good beds
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The beds are uncomfortable

    Good spaces in room.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    This was my second stay here. I just am so happy when I stay here.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It is located in the middle of the city…nothing can be done about that.

    I love this hotel! It’s so clean and comfortable.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bed was lumpy. It was hard to be comfortable to sleep.

    The room was great.

    Stayed in January 2024

  • Reviewed: 25 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We were on the 3rd floor and as soon as you stepped out of the elevator the spell of marijuana was on the air. You could spell it down the majority of the hallway.

    Staff was friendly. Room was clean. Heater/air worked well and was quiet. Pool was clean. Location was perfect.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    7.0
    If it was not for the location, we would have gone elsewhere due to staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Staff could have been more professional. My Mother asked to be placed next to us in advance. She even called to verify and check on this request. She was reassured that this was done however it was not. When bringing this to the staff's attention staff was rude about it and acted put out that we be place close together. We traveled and planned this whole trip together months ago. Another staff member (older man) shoved his way through the door although my husband had luggage in his hands and was trying to get through. The same man was at the front desk when we were checking out. The person who checked us out was kind and pleasant however the same man who shoved his way through the door was then behind the desk. The front desk person asked how our stay was. We said good which was followed by this man's comment that, "Yeah good as you can get for having kids with you," implying that because we had our children with us made our trip unpleasant. DID NOT APPRECIATE HIS COMMET AT ALL! Our comforter was either dirty or had stains, so we did not use it and after the rude confrontation at the front desk for check in for my mother I was not going to ask for anything more even if it was for a clean blanket. I did miss the laundry bag and lotion that other motels offer. After returning to our room in the evening our room smelled like pot. Not sure if it came through the vents or what but the smell was terrible.

    Location was perfect and for the most part things were clean which is a plus. Hot breakfast appreciated. Price was ok for what we got out of it. Thank you.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Front desk staff needs some customer service training. I questioned the $50 deposit, staff was short and rude. Didn’t try to explain or be kind. Then we complained about the smell of weed. We were standing in line for elevator, there was a grandma with 2 young children who commented that it smelled funny. I told front desk, they didn’t seem concerned at all.

    Very clean and feels safe

    Stayed in November 2023

  • Reviewed: 23 November 2023

    9.0
    Good location, friendly staff. Would definitely stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Can‘t say as we stayed for one night only.

    Convenient located right off the Interstate. Very friendly staff. Breakfast much better compared to other hotels in this price range.

    Stayed in October 2023

  • Reviewed: 21 November 2023

    7.0
    Decent value for the money, would stay again for short stays.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Had to book the airport shuttle at least a night in advance, or the morning of travel there was no driver available. The fitness center was poorly equipped ( only cardio machines available) and small, yoga mats and free weights would be a nice addition.

    Rooms were large, comfortable and clean. Breakfast was as good if not better than most.

    Stayed in November 2023

  • Reviewed: 11 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    breakfast good /location close to everything we needed /room very spacious and comfortable

    Stayed in October 2023

  • Reviewed: 5 November 2023

    8.0
    Not bad
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast area was a little crowded for anyone that wasn't in the tour group that dominated the area

    Breakfast had a good selection of warm and cold foods

    Stayed in October 2023

Showing 1 – 25

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