It was dirty and rundown. There was also no indoor pool like the listing stated.

Stayed in May 2024

Water took forever to get warm,never wat hot

Was real close to my delivery

Stayed in March 2024

Smells of the halls on higher floors

Close to the interstate. Enter to your room was all inside the main doors. Felt safer that way. Main floor looked amazing, other floors were a bit smelly and not as well kept

Stayed in October 2023

The site needs updating Carpet damage in room, door damage , carpet in hallway looked bad , needs painting The, bar was closed , pool was closed , only one entrance into hotel . Overall hotel needs an update

Hotel was not overpriced Staff was friendly and helpful

Stayed in October 2023

Breakfast was offered but didn't offer much. Over heard

Stayed in July 2023

I had to get moved three different times an the room I got they gave me, I was there 8 days an they never came to fix my toilet but had the toilet seat at the front desk for me to put it on myself

Stayed in May 2023

The website said the pool was open, however when we arrived the pool had been closed for maintenance for quite a while. The second day we were there we had troubles with our keys reading, then had to stand in line in the lobby for 45 mins because it was a system failure. While in the lobby, the people in front of me were offered a refund and no cancellation fee due to the pool not being open. I was not given that option. I booked the hotel specifically for my kids to swim. Over all, the beds were okay and we were able to sleep.

The staff was friendly and the breakfast was decent.

Stayed in April 2023

my first room bathroom light didn’t not work. need to switch up the menu for breakfast

the clean lobby breakfast and staff

Stayed in May 2023

pool was down. breakfast was NASTY. JUICE MACHINE WAS BROKE. my bed was uncomfortable.

it was nice on the outside.

Stayed in April 2023

needs a freshen up but at this price its agreeable.

Great location to taxi into the heart of town. Staff were very good , friendly , helpful and welcoming. The hotel is now getting tired scruffy carpets , noisy aircon but… its cheap so don’t expect high rollers. Free parking and decent breakfast you can’t grumble at £50+tax. Safe enough too.

Stayed in April 2023

Obvious water damage on ceiling in bathroom. Ceiling was black. Hair lying on floor. Smoke smell was very strong.

Good location, close to highway and Knoxville. Plenty of places to eat near by.

Stayed in February 2023

The elevator didn't work at times, the ceiling had stains on it, Sunday morning there was no hot water to shower in. The luggage cart was falling apart upon arrival and wouldn't stay together. Hotel is very outdated and needs some touching up and work done on it.

The location was good, close to eating and stores. Pool tables to enjoy a game of pool on, and room size was good. Plenty of on site parking even crowded.

Stayed in January 2023

Was unable to stay the days I booked cus of unexpected events that happened but what time I was there I enjoyed the stay

Stayed in January 2023

NO HOT WARER!!! very noisy

location

Stayed in January 2023

Only access through elevators

Rooms soundproof.

Stayed in December 2022

The mold in the bathroom I did not stay in the room left after 3 hours

Stayed in November 2022

The building is old most of the rooms had a basement like smell or smell like cigarettes and the rooms were supposed to be non-smoking

The rooms were a nice size and clean for the most part

Stayed in November 2022

the paint on the walls was chipped, the hallway & the room had a weird smell, the door for the bathroom had to be forced closed, breakfast was sparce, the breakfast drinks (orange juice, apple juice) was out of order, the front desk lady didn't like her job

the room pretty much looked like the pictures, the bathroom was big, the lobby area was nice, the decorations were nice, the elevator worked, there was breakfast, i didn't have any issues

Stayed in August 2022

convenience and low-noise levels!

location is convenient to wherever I needed to go in Knoxville, staff was incredibly accommodating, and overall for what I needed, it met my expectations.

Stayed in August 2022

the water was freezing wasnt able to actually swim my room card kept declining and had to keep getting it fixed every day I was there there was water damage in the room on the walls the air vents clogged with dust

the bar and pool tables was nice

Stayed in May 2022

Took the attendant a few min to locate toilet paper. Was short and sweet

Everything was great ! Rooms were clean

Stayed in April 2022

room in serious state of disrepair holes in walls stained walls chair and sheets ice maker nasty and not working. pool closed by board of health room phone not working moved to another room with no staff assistance this phone also not working room in slightly better shape still needed cleaning and plaster coming off walls will never stay here again

staff accommodating friendly

Stayed in May 2022

“Free breakfast” was cereal packs with a shared milk and NutriGrain bars. Floor was damp always. Gross smell. Loud knocking on doors from housekeeping at 9 am. they even tried to come in my room

Staff at front desk was nice.

Stayed in May 2022

Con:Tired property and bathroom floor was dirty around the edges. Elevator floor sticky.Cleaning solutions left a very powerful acrid smell all night in the room despite trying to use the air conditioner to clear it out. Given the state of the overall cleanliness I chose not to try out the pool. Breakfast: had asked at check-in to verify what was included in breakfast. Was told due to Covid restrictions it was still serving only a Grab and Go breakfast with breakfast sandwich and yes, there would be fruit. It is interesting that at this time when no one in hotel is wearing a mask and statewide restrictions lifted the hotel still is using Covid to limit breakfast selections. So when came down for breakfast minutes before 8 AM the hotel already ran out of breakfast sandwiches and no fruit was available. I questioned the staff and they told me what is out is what is available: juice and yogurt. When we were leaving someone else questioned the staff about breakfast and then they brought out individually packed baby muffins. If Breakfast is posted on your website as included in price, it should consist of more than coffee and yogurt.

Pro: Good location to stop for the night on a long trip. Right off the highway with lots of places to eat nearby. Staff was polite. Lobby area was nice enough.

Stayed in April 2022