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Reviews of Best Western Sugar Sands Inn & Suites 3 stars

4415 Commons Drive East, Destin, FL 32541, United States

#179 of 518 hotels in Destin

Guests' Choice

Review score

Based on 743 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 30 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Overall it was good!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hot tub was out of service when we went to use it and the ice machine on our floor was also out of service. Another guest had piled up 3 bags of extremely smelly garbage at the garbage next to the 3rd floor elevator, I brought it to the attention of the staff member on duty and she assured me that it would be taken care of but when we returned to the hotel later that evening it was still there! The smell was horrible! Even worse when we woke up the next morning and it was all still piled in the hall, just disgusting!

    Staff was friendly and the room and common areas were clean and spacious!

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Comfortable and convenient, friendly staff.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom needs a little updating.

    Clean and close to many attractions. Friendly staff.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    7.0
    Overall a good value but could be so much better with a little focus from the hotel.
    • Leisure trip
    • Couple
    • King Suite with Sofabed - Non-Smoking
    • Stayed 3 nights

    Bed was VERY firm. The room has a kitchen (fridge, stovetop, microwave, and dishwasher) but there were no plates, silverware, pots/pans, or cooking utensils at all, making the kitchen essentially useless. Worst of all, the water pressure was SO weak that showering was extremely unpleasant, and rinsing shampoo from your hair seemingly took forever. (If you move around long enough you'll eventually get wet!)

    Location was perfect! Room was clean and in good condition.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Overall a good stay, but overpaid since booked months ahead
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Pool and hot tub closed at strange times when I was going to head there, breakfast was not great

    Location was great, close to shopping and restaurants, not far from beach entrance down the road….staff was nice, helpful….beds were comfortable

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    it was good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    the bath tub was slippery and I fell down. it is in need of a rubber mat.

    location

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Light fixture was missing, refrigerator was leaking, toilet knobs was extremely loose.

    Love the location, everything is right down the road.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Great location, great price, & great breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that the toilet made a noise the entire stay.

    I loved the location. It was beside a plaza where you could shop, a bowling alley was across the street, & the beach was across the street as well just about a mile or so. The breakfast was also great.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    My family and I enjoy staying here when we come for Fl over all
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The beds were uncomfortable

    It’s close to the beach

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    It was comfortable
    • Solo traveller
    • King Suite - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything was okay.

    Centrally located, amenities and breakfast being included.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Great location, staff, breakfast bar and the rooms were clean.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    We got stuck in the elevator, luckily we were on the third floor. We chose not to use the elevator the rest of our duration. Also the pool was open but not use worthy cause it needed to be cleaned along with the hot tub.

    The location was prime for my family

    Stayed in February 2024

  • Reviewed: 22 January 2024

    8.0
    Great, hope to see us again
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in January 2024

  • Reviewed: 14 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Remodeling place. Clean.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    Had a lovely time
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The fitness room was disappointing. The timer on the hot tub was broken, so the jets ran almost all day. They will obviously burn out soon but no one took responsibility to have the hot tub checked from time to time and to turn it off if no one was in it.

    The staff was always very nice. The breakfast was clean and always well stocked. The beach was just a 10-minute walk away. Publix and restaurants and stores were a short walk.

    Stayed in November 2023

  • Reviewed: 18 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    The beds and pillows were very comfortable and breakfast was delicious.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    7.0
    It was an average hotel stay.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The bathtubs need a mat or rough surface on the bottom. The tub was very slippery and dangerous. An accident waiting to happen. The bathroom floor was not clean. I didn't like the fact that your room would not be serviced unless you ask. What ever happened to daily maid service. You pay enough for the room. That service should be automatic. The ice machines were also broken but were fixed on the floor below us on the second day.

    Breakfast was good. The lady providing breakfast was very nice and friendly.

    Stayed in October 2023

  • Reviewed: 28 September 2023

    8.0
    Stunning:)
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Honestly, we would book this same hotel again in the future. We absolutely enjoyed ourselves. Thank you!

    The location of the hotel is amazing we could walk to anything that we needed, which was amazing.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    7.0
    The stay itself was good no complaints
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    Smell of Weed in hallways

    Location

    Stayed in September 2023

  • Reviewed: 21 August 2023

    9.0
    Great value!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    You can tell the hotel is dated, but that did not bother us. Everything was in working order in our room.

    The location is in the middle of everything! Grocery shopping, clothing, and restaurants are all in walking distance. The property was clean, comfortable, and inviting.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Breakfast needs to do Better. Change it up a bit. We were there 9 days and had same breakfast. Powered eggs, sausage links, cereal, I think oatmeal and waffles. Fix ice machine on 2nd floor.

    Staff was kind and helpful. Room was clean. Good size. Had all we needed. The pillows I loved!!! Plan to call Corp and see if I can buy 4. Lol. Pool was clean. Hot tub we didn't use too hot but it also was up and running. Overall we had a very nice stay.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    we will return next year.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The beds were not put together properly and made a lot of noise like cleaning metal. They offered to move us, but we chose to stay as we like the newly renovated area. The AC drip line was evidently clogged up and leaking on the floor. they came in and vacuumed out the pan, but that did not solve the problem. We still had to keep a towel where it was leaking the next day.

    Christine at the breakfast buffet was excellent. She was fast efficient friendly you need to give that woman a big raise. The staff was always friendly and wanting to help with anything you need it. The side that had been recently renovated was beautiful.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    8.0
    Our stay was more than expected.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    We liked the spaciousness of the room. We also liked the location of the hotel. We enjoyed the breakfast room.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Pool water was to hotttttt

    Close to everything

    Stayed in August 2023

Showing 1 – 25

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