5780 Major Boulevard, Orlando, FL 32819, United States
#210 of 388 hotels in Orlando
Guests' ChoiceBased on 3793 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Sarah
United KingdomGreat location. Nice and clean.
Stayed in May 2024
Reviewed: 4 June 2024
Jeri
United StatesI could hardly get in and out of the door to my room. It was anything to keep the kids entertained and the beds were very uncomfortable. There wasn’t any good restaurants one the hotel besides Starbucks. I was on the 7th floor and the ice machine wasn’t working. There weren’t anywhere to get snack and no close by stores walking distance.
Close to something’s
Stayed in May 2024
Reviewed: 3 June 2024
Joegonzales22
United StatesTraffic
Clean
Stayed in May 2024
Reviewed: 3 June 2024
Amanda
United StatesThe staff were not the friendliest and there was no warning about parking. It’s $31 a day to park yourself and $40 for valet. Pretty steep to price to just park your car.
Very nice and clean
Stayed in June 2024
Reviewed: 2 June 2024
Ludmilla
United StatesThe only critique I have is regarding the trash cans in the room. They did not have bags, and I - personally - prefer when they include plastic bags.
Incredible customer service! Very friendly employees and they also give you a cookie once you are checked in, which I found extremely clever. The room was very comfortable and the AC has the option for you to choose between Fahrenheit and Celsius. Even though my booking did not have breakfast included initially, I went to their venue and found it incredible! It has very diverse options in a really nice space and is worth adding to your stay!
Stayed in May 2024
Reviewed: 2 June 2024
Brande
United StatesProperty was great
Close to universal studios
Stayed in June 2024
Reviewed: 31 May 2024
Leandro
United StatesNo comments
Clean, good staff and organized.
Stayed in May 2024
Reviewed: 27 May 2024
Kimberly
United StatesI did not like that parking is not included in the stay..
The property was very clean and located near the places we needed to go..
Stayed in May 2024
Reviewed: 26 May 2024
Monique
United Stateshaving to walk 15 to 20 mins
the room was good
Stayed in May 2024
Reviewed: 24 May 2024
Karen
United KingdomThe Aircon made the room smell but we didn’t need it on, and the smell disappeared.
The location was excellent, a 15 minute walk across to Universal. The room was spacious and comfortable. I enjoyed the coffee pods in the morning before heading out to the parks.
Stayed in May 2024
Reviewed: 20 May 2024
Elaine
United StatesStaff was friendly, accommodating, helpful...and who doesn't love the free warm cookies they kindly hand out. Very clean lobby and the beds were very comfortable.
Stayed in April 2024
Reviewed: 18 May 2024
Nandini
United StatesNothing
Location to Universal. Shuttle to Universal Park.
Stayed in May 2024
Reviewed: 13 May 2024
Jesse
United StatesNo wear to hang towels or bathing suits.
Great location. Friendly, helpful staff. Nice amenities. Good food. Great value.
Stayed in May 2024
Reviewed: 11 May 2024
Michele
CanadaGreat location, very clean, quiet, staff very welcoming and helpful!!
Stayed in May 2024
Reviewed: 7 May 2024
Michail
GreeceConvenient stay, close to the Ubinersal
Stayed in April 2024
Reviewed: 1 May 2024
Michele
CanadaThe pool could have been warmer for me ; )
My daughter and I were on vacation and the purpose for our visit was to go to Universal Studios to celebrate my daughter's 16th birthday, so the location was perfect as we walked to Universal...the pool and hot tub were fun, we had an amazing view of the pool, we took an uber to Disney Springs it was perfect location for us. Room was spacious and very clean
Stayed in April 2024
Reviewed: 25 April 2024
Agnes
United KingdomThe staff didn't seem very informed, as they didn't appear to know the answer to many questions.
Brilliant location for Universal Studios and walkable to nearby restaurants. The hotel was very nice, the room was fantastic and the amenities onsite were wide ranging.
Stayed in March 2024
Reviewed: 25 April 2024
Zhi
United Arab EmiratesThe soundproofing of the room is not very good!
The room is comfortable, clean and tidy with a good view!
Stayed in April 2024
Reviewed: 24 April 2024
Brenda
United StatesGreat location
Stayed in March 2024
Reviewed: 21 April 2024
Bgr87xox
United KingdomCleaner miserable, didn't make my son's bed or restock room. The staff were all straight faced not very welcoming like other hotels and places I've been in Florida.
Location is great can walk to universal & outlets, restaurants close by, Starbucks & restaurant in hotel, washing clothes facilities great, clean, room nice and spacious.
Stayed in April 2024
Reviewed: 13 April 2024
Liz
United StatesPaying for parking for guest was high. You already pay a hospitality tax.
Location was excellent. The rooms were clean but dated. The service was excellent.
Stayed in April 2024
Reviewed: 13 April 2024
Irene
United StatesParking
Location
Stayed in April 2024
Reviewed: 10 April 2024
Elizabeth
United StatesHaving to pay for parking at hotel. The limited bus times available to Universal for drop off and pick up.
Nice hotel, location was great for Universal parks and close to restaurants.
Stayed in April 2024
Reviewed: 5 April 2024
Amanda
United KingdomRooms need a kettle and a bit more room
Hotel is a long walk from parks after a busy day
Stayed in April 2024
Fortaleza, Brazil
Bridlington, UK
Marrakech, Morocco
Kula, Turkey
Palanga, Lithuania
Wuqi, Taiwan
Chamborigaud, France
Playa Migjorn, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content