5780 Major Boulevard, Orlando, FL 32819, United States
#210 of 388 hotels in Orlando
Guests' ChoiceBased on 3793 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 November 2023
Mark
United KingdomNoise from ice machine interrupted our sleep throughout the night. GUTTED to pay $30 per night (2) to park at hotel. Room didn't get made up
Able to walk to Universal Nice room, super-comfy beds, terrific view. Nice restaurant, good food.
Stayed in November 2023
Reviewed: 20 November 2023
Alessandra
United KingdomThe $29 parking charge per day, we moved the car to a different location so as not to pay, they were charging the same amount as Universal even for hotel guests, which should have been discounted.
Very close proximity to Universal Studios and ample facilities.
Stayed in November 2023
Reviewed: 20 November 2023
Traci
United StatesThe cost of parking
Check in and out were easy
Stayed in November 2023
Reviewed: 20 November 2023
Teodora
United StatesRooms need some updating especially the bathrooms. Sink, toilet and shower are very outdated and hardly work. Large fee for parking and the lot is a disaster
Great location! Clean and has Starbucks & cookies on property :)
Stayed in November 2023
Reviewed: 17 November 2023
Anne
United KingdomWe were advised on 3 occasions by different members of staff that there would only be one car park fee for our stay when in fact we were charged by the day. Sooo feel a bit stung by this.
Central location & not to far from the parks.
Stayed in November 2023
Reviewed: 14 November 2023
Marina
LatviaIt was not possible to open windows to get some fresh air
Nice location, perfect to stay after the universal studio
Stayed in October 2023
Reviewed: 14 November 2023
Sarah
KuwaitThe bathroom smells bad
Stayed in October 2023
Reviewed: 8 November 2023
Paul
United StatesAlthough it wasn’t difficult to have removed, someone else was able to charge meals to my room. The front desk person was neither apologetic nor friendly. She just removed it and printed another receipt without speaking. They need better controls and friendlier front desk staff
Location and walkable to Universal Studios
Stayed in November 2023
Reviewed: 7 November 2023
Lesley
United KingdomGetting too expensive
Stayed in November 2023
Reviewed: 29 October 2023
Julie
IrelandAll areas in the hotel except for the bedroom were far too cold air conditioning made it very uncomfortable when sitting in bar or lobby
Hotel staff were lovely special mention to Steven Duncan who went above and beyond
Stayed in October 2023
Reviewed: 28 October 2023
Christine
United StatesThey didn't have room service
Everyone was very professional and accommodating
Stayed in October 2023
Reviewed: 24 October 2023
Patricia
United StatesNo microwave in room, no bottles of water as courtesy, and no linings in trash cans.
Comfortable, clean, and spacious room; good location and convenient food court; courteous and pleasant staff.
Stayed in October 2023
Reviewed: 23 October 2023
Khalifa
QatarStaff need little improvement
Location
Stayed in October 2023
Reviewed: 22 October 2023
Colleen
AustraliaHotel advertises environmental awareness however plastic cups inside room that were wrapped in plastic. Bed not bad but less comfortable than others during my trip.
Location to Universal studios.
Stayed in October 2023
Reviewed: 19 October 2023
Patrick
United StatesOn site parking was expensive and instructions on its use was unclear. Toilets were slow flushing, pillows kinda flat.
Location was excellent, facility was nice overall.
Stayed in October 2023
Reviewed: 16 October 2023
David
United StatesThe mattress was extremely hard
The location, staff and cleanliness.
Stayed in October 2023
Reviewed: 13 October 2023
James
United KingdomPaying to park each night worked out very expensive.
Great location, comfy room, nice pool. Helpful staff. Just worked well for us.
Stayed in September 2023
Reviewed: 13 October 2023
Fabiano
United Statescleaning, towels, shower. Hotel is old
location
Stayed in October 2023
Reviewed: 9 October 2023
Willie
United StatesMy refrigerator didn't work the whole time and wish it had a microwave
It was clean and quite
Stayed in October 2023
Reviewed: 5 October 2023
Hersheysmaxxx
Trinidad and TobagoExpensive at the revenue outlets
Location
Stayed in September 2023
Reviewed: 2 October 2023
Velte
United StatesBathroom a tad out of date but still a nice hotel room!
Room was large and location to universal was fantastic! Bed was comfy as well. During this trip, we stayed at 2 hotels and this was the preferred hotel.
Stayed in September 2023
Reviewed: 2 October 2023
Ajae
United StatesNo complaints
Front desk was very accommodating. Breakfast buffet hit the spot. Had a great time at your bar. Ice cream in the sweet shop was great every night. Valet was great.
Stayed in September 2023
Reviewed: 29 September 2023
Deborah
United StatesAll of the elevators were not working. It was a wait sometimes. One day, I had to walk down the stairs from the 7th floor in order not to miss the bus to Universal Studios. The ice machine on the floor I was on didn't work. Nor did the one on the floor above me.
The rooms were clean. The hotel common areas were clean. The luggage hold was a great asset. There is a Universal Sudios desk where you can buy discount tickets & get information about the parks. We loved the salesperson, Denise. She was great with advice.
Stayed in September 2023
Reviewed: 29 September 2023
Sara
United StatesFront desk staff wasn’t friendly, no housekeeping and the pool bar was closed the whole weekend for some reason.
Loved the amenities and location.
Stayed in September 2023
Reviewed: 29 September 2023
Alexis
United StatesI didn't like how I paid $30.00 to park... and I spoke with the people at the front desk and they said I would receive a refund for that.
I liked how convenient everything was. Rooms were nice, water was hot. And the fridge was cold!
Stayed in September 2023
Fortaleza, Brazil
Bridlington, UK
Marrakech, Morocco
Kula, Turkey
Palanga, Lithuania
Wuqi, Taiwan
Chamborigaud, France
Playa Migjorn, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content