701 Penn Street , Reading, PA 19606, United States
#2 of 14 hotels in Reading
Guests' ChoiceBased on 622 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.3
Facilities
9.5
Staff
9.5
Value for money
9.0
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Jasmine
United StatesThe servers at breakfast were not very friendly, and didn't clean tables off often, but when we were finished eating, didn't miss the opportunity to tell us to tip her. I found that very rude.
The location, staff, and breakfast were absolutely amazing! These rooms were probably the most sound proof I've ever experienced in a hotel room. It was so quiet, and they were sold out, so I know for sure there were people on both sides of our walls. We heard nothing, except a child in the hallway at one point. It was one of my most enjoyable stays to date. The free cookies were also a great perk. If ever back in the area, we will not even think twice about staying here again! It's a must!! Like I stated above, it was completely sold out the night of our stay, and everything was very well managed and kept up with.
Stayed in April 2024
Reviewed: 29 April 2024
Rich
United StatesLiked everyone
The location was great, we went to a comedy show at that Santander arena and it was like a 50 ft walk. Staff was friendly and room was super clean.
Stayed in April 2024
Reviewed: 27 April 2024
Robert
United StatesClose to attractions
Stayed in April 2024
Reviewed: 26 April 2024
Elliott
United StatesVery convenient to the Santander arena across the street. The parking garage was a big plus.
Stayed in April 2024
Reviewed: 23 April 2024
Denise
United StatesProfessional staff, great amenities, excellent location for access to Santander arena, complimentary parking and breakfast buffet.
Stayed in April 2024
Reviewed: 22 April 2024
Terence
United StatesIt a hilton
Stayed in April 2024
Reviewed: 20 April 2024
Annette
United StatesThe room rate was expensive.
The rooms were comfortable and nicely appointed
Stayed in April 2024
Reviewed: 13 April 2024
Gerrold
United StatesThe view
LOCATION WAS FINE BUT THE VIEW OF THE HVAC FANS WAS NOT.
Stayed in April 2024
Reviewed: 11 April 2024
Terri
United StatesI wish there was a spa in the hotel.
Breaking was excellent
Stayed in April 2024
Reviewed: 3 April 2024
Donia
United StatesClean, great staff, delicious breakfast
Stayed in March 2024
Reviewed: 1 April 2024
Jen
United StatesPrice was a little much
How close it was to our event How comfortable the bed was
Stayed in March 2024
Reviewed: 26 March 2024
Brenda
United StatesLove everything
Beautifully maintained, staff always goes above and beyond
Stayed in March 2024
Reviewed: 22 March 2024
Denise
United StatesBetter pillows Mattress was uncomfortable
Breakfast was very good Location was excellent
Stayed in March 2024
Reviewed: 9 March 2024
Clarivette
United StatesEverything was outstanding. Loved the place.. will definitely stay there again.
Stayed in March 2024
Reviewed: 5 March 2024
Tyonia
United StatesNothing
Loved the location staff was great the food was great will be back soon
Stayed in March 2024
Reviewed: 29 February 2024
Tara
United StatesI didn’t like that the parking structure was filled with hotel parking spaces and we could barely find a space since there was events going on, however a few hours later all those parking spots that said hotel parking were completely empty. I would ask the hotel to manage their parking situations better so that actual hotel guest that have paid for a room have decent parking
Our visit was cut short due to unforeseen circumstances. We were not able to stay there but knew there would be no refund or partial refund.
Stayed in February 2024
Reviewed: 24 February 2024
Sharon
United StatesNA
Very clean Property. Comfortable beds. Clean room.
Stayed in February 2024
Reviewed: 22 February 2024
Maggie
United StatesNothing
Always wonderful!
Stayed in February 2024
Reviewed: 19 February 2024
Sylvia
United StatesExtremely friendly staff, cleanliness, overall wonderful experience!
Stayed in February 2024
Reviewed: 19 February 2024
Rosemary
United StatesWe did not know you needed a reservation for dinner. The restaurant was nearly empty. We did not have a reservation and they sent us to the very crowded bar. There were no tables available and we had to eat dinner at the bar. I don’t know why they would not allow us to eat in the restaurant when there were so many unoccupied tables available.
Excellent location, very clean
Stayed in February 2024
Reviewed: 12 February 2024
Aaron
United StatesThe service was great and the Hotel location is perfect to visit Reading PA. Great food
Stayed in February 2024
Reviewed: 3 February 2024
Rich
United StatesClean and nice
Location was great!
Stayed in February 2024
Reviewed: 29 January 2024
Julie
United StatesSheets were scratchy. Wish there was a hot tub.
Breakfast buffet included! Pool area was nice.
Stayed in January 2024
Reviewed: 17 January 2024
Diana
United StatesPricey
Clean Staff was awesome Allowed my dog
Stayed in December 2023
Coutances, France
Akyaka, Turkey
Olinda, Brazil
Zermatt, Switzerland
Molos Parou, Greece
Bagnolo del Salento, Italy
Pwllheli, UK
Ao Nang Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content