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Reviews of DoubleTree Suites by Hilton Hotel Philadelphia West 4 stars

640 Fountain Road, Plymouth Meeting, PA 19462, United States

#5 of 7 hotels in Plymouth Meeting

Guests' Choice

Review score

Based on 1449 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dated decor and ammenities.

    Very friendly staff.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    6.0
    Could have been better
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was a bit disappointed in this hotel. Several things were broken in our room. I notified the front desk & they took care of it. The rooms are a bit run down. The pool was freezing. Check in isn't till 4pm which is a bit late especially since check out is at 11am. They were unable to extend our check out till noon.

    The hotel price & location were great. The staff were quick to help.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nice staff, cookie

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night

    Staff in the restaurant were very friendly. Management and staff at front desk were very helpful.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    6.0
    Not up to previous standards
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Bathroom cleaning was not good, hairs on the floor.

    Breakfast was excellent.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    It was ok for the night . It served its purpose
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms was a little out dated

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    My son and I had a wonderful stay and love the cookies
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds shower pressure

    It was a beautiful they just need to update the comfort of the beds

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Good
    • Leisure trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The wi fi in the bedroom was poor The main light in the bedroom stopped working in the second day

    The apartment was spacious, the bed very confortable and it was quiet. The pool was also nice.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Nice, clean room, great location near the mall, great place to stay if you are in the area.
    • Business trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    The linens, both bathroom and bedroom, were not soft and did not smell fresh. I've been told this happens after repeated bleaching and it was very evident particularly with the towels. The TV service must be satellite as the few times I had it on, the picture would pixelate randomly for a few seconds. I have seen this happen at a friend's house who had satellite service, was kind of annoying. The breakfast was very good but the cost was over $20 with tip and thats a bit pricey for breakfast when most hotels provide a similar layout for free.

    The room was clean and neat, bathroom was very clean and had plenty of shampoo and soap which was good as I had forgotten to bring my fave travel versions. Buffet breakfast was tasty and fresh and the host was very pleasant. Wifi worked very well, was good enough for me to work and also to download 4K videos to my iPad to watch on my plane ride back home.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    A clean bed goes a long way. It was
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The retro styled room. Outside of the room was fully renovated, but inside have a motel feel. Also, the lack of notice about the additional holding fee .

    Loved the clean bed

    Stayed in April 2024

  • Reviewed: 3 April 2024

    6.0
    Affordable convenience
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    I understand the hotel has had some struggles, so it's not perfect. However, the common areas - mainly hallways were not kept clean. I noticed the same trash on the ground for a couple days in a row. Our actual room was clean, so I did appreciate that. Also, the mattresses really need upgraded.

    This is a great location with friendly staff. We have family nearby, so this makes for a convenient place to stay during visits.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    My kids enjoyed there selves
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff

    Pool

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I just love the hotel comfortably all in all! I feel like I’m on vacation every time I stay!

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Courteous and professional staff - nice breakfast.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My first night was fine the second night I was too close to the pool and someone decided to have a party so while my family cannot enjoy the pool after 5:00 since it was so packed. The guest were blasting music so loud we could hear it in our room. Also, there was clothes left under the bed from the previous guess we left it in the corner so housekeeping could get it.

    The staff was friendly and helpful, especially when I need it to a gas station

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dated

    Location Food Price

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    This is the second time I have stayed here when I was in the area and I would stay again
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a group of teenagers that were running around till 2 AM in the morning. Normally it wouldn't of bothered me however, I was sleeping on the pull out sofa and I could hear it Rez if I was in the room with the bed, I could've shut the door, not heard it.

    It was close to where I had to be

    Stayed in February 2024

  • Reviewed: 7 February 2024

    6.0
    Pleasant stay, but I probably won’t stay again
    • Business trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They need a good deep cleaning of the facility.. dust in all the vents, on the lights.. even the trash cans were dirty. Tried to check out their fitness center which probably hasn’t seen a soul in awhile because there were dust and bugs. The pool area had towels everywhere

    Staff was friendly and the property was affordable and close to shops and restaurants

    Stayed in February 2024

  • Reviewed: 22 January 2024

    6.0
    My stay was short and necessary at least they were there
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds ( mattresses need replaced they were wore out it's like sleeping directly on the coil springs, also no complimentary breakfast and at over $150.00 a night there should be more for the cost

    Location very convenient to Pennsylvania Turnpike access

    Stayed in January 2024

  • Reviewed: 21 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    We found a small burn mark on the edge of the bedsheets, and the table in our room was quite scuffed up

    Friendly staff, comfortable and spacious room

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Lovely and relaxing
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool temperature was ice cold

    The property was clean and decorated for the holidays!

    Stayed in December 2023

  • Reviewed: 8 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Stayed in November 2023

  • Reviewed: 3 January 2024

    8.0
    Mostly a wonderful Experience
    • Leisure trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The night guy never informed the day staff about my wake-up call, so I did not receive it. I wouldn’t have needed it, but had left my phone in the car. Shower pressure was not great, with small shower head. I was very surprised about that. Also expensive, but I suppose the superior and very new facility was the reason.

    The place is exceptionally clean and the reception staff are almost all top notch. The bed was super comfy with unusually good quality linens. The room really is a suite with a kitchen. No plastic cups, only real glasses. I would have loved to stay longer. Parking area felt super safe. Restaurants and stores galore nearby.

    Stayed in December 2023

Showing 1 – 25

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