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Reviews of DoubleTree Suites by Hilton Hotel Philadelphia West 4 stars

640 Fountain Road, Plymouth Meeting, PA 19462, United States

#7 of 7 hotels in Plymouth Meeting

Guests' Choice

Review score

Based on 1462 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    7.1

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Showing 76 – 100

  • Reviewed: 22 June 2023

    8.0
    Great staff
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenient

    Stayed in June 2023

  • Reviewed: 20 June 2023

    8.0
    convenient
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool not working and no complimentary breakfast

    comfortable rooms

    Stayed in June 2023

  • Reviewed: 14 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    outdated interior and staff was not very hospitable

    the rooms were spacious

    Stayed in June 2023

  • Reviewed: 14 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the 7-8 little kids that were running up and down the hallways and up and down the elevators. parents were not held responsible for their kids

    liked everything about the property

    Stayed in March 2023

  • Reviewed: 8 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great

    Stayed in April 2023

  • Reviewed: 3 June 2023

    7.0
    staff wasn’t friendly
    • Business trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    room need to be updated

    location

    Stayed in May 2023

  • Reviewed: 1 June 2023

    6.0
    Because it was a 2-night stay, it was convenient but would be sure to check other locations first.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was small & did not have a mirror besides the bathroom one like the other rooms (there were several of us staying in the same hotel). Breakfast was too expensive & noise control during the evening was not adhered to even though we all signed waivers.

    Convenient location

    Stayed in May 2023

  • Reviewed: 26 May 2023

    9.0
    Would absolutely stay again. The place really is lovely, beautiful flowers, friendly staff.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    A glitch in the billing over charged for one room. It is being corrected. The AC didn't work in one of the rooms. To be fair, we left for a wedding and thought it would cool down by time we returned, but didn't. We did not notify them. Just wish it wasn't a problem to begin with.

    Breakfast was great, ample free parking, beautiful lobby, staff kind and friendly.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    8.0
    Great time!
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tv in the sitting room wasn’t working…. Called the front desk … no one came to fix it. But not a deal breaker. Also web site say indoor pool and hot tub… pool was great but sadly no hot tub.

    Great hotel and amazing staff!!!

    Stayed in May 2023

  • Reviewed: 17 May 2023

    7.0
    ok but make sure you inspect the room
    • Leisure trip
    • Family with young children
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room 209 looked very dated. it was hot and the vents hadn’t been cleaned. there were leftover clothes in the cubby. we were only staying 1 night since we were moving out of town so I didn’t want to make a fuss but besides the bedding being clean and the fresh towels I can’t say that room had been used or cleaned thoroughly in a while. it was definitely overpriced for that kind of stay. probably won’t be back.

    the location was perfect. the restaurants nearby were easy to get from the hotel. the cookies were amazing. the lobby was beautiful. the staff was very nice happy to help.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    Overall a comfortable stay for our weekend in Philly.
    • Leisure trip
    • People with friends
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Overall the property is nice but it is outdated compared to other Hilton affiliated properties we’ve been to; the fixtures, carpet, paint could all be updated. There were not enough linens in our room when we arrived.

    The location is great with proximity to lots of local food and activities. The staff were very attentive and understanding and just overall very nice. The amount of space in the room we were in was perfect for our needs. The pricing was incredibly fair given the sheer amount of events going on in the local area.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    More handicap parking. There was no remote for the tv in the sitting area, but we did not really need it, but next people might. the toilet seat was loose. I kept tightening it but it, it didn't stay tight. But a real nice stay.

    Room was near elevator which was great for my husband. Breakfast was very good! Room was spacious. Housekeeping brought us up clean towels faster than I expected because it was a real busy weekend for the hotel.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    7.0
    My stay was not the best, but definitely wasn’t the worse!
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a party next door and had very bad experience with the kids next door. police was called and staff told me they had to leave. The officer told them they can stay. Staff personnel told the mother of the kids they had several complaints and there neighbor came down to complain. I didn’t like the fact that employee told them who complained and it could definitely been horrible!

    Hotel was clean .

    Stayed in May 2023

  • Reviewed: 15 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    fitness center had broken equipment and was filthy with dirty towels and socks all over the floor. Some lights in our room were burned out and the TV remote didn’t work

    convenient location, super friendly staff

    Stayed in May 2023

  • Reviewed: 11 May 2023

    7.0
    Decent stay, no really big dislikes. Beds comfortable and room was clean.
    • Leisure trip
    • People with friends
    • Two-Room Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Kids running up and down hallway all night. There was some type of family function being held there during our stay.

    Location, staff was polite and helpful.

    Stayed in March 2023

  • Reviewed: 10 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room felt old and a little dingy. Pool water was very cloudy.

    Extra towels and blankets were brought to room promptly.

    Stayed in May 2023

  • Reviewed: 29 April 2023

    9.0
    great hotel, awesome rooms, great location
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the families that let their children run up and down the hallways all night and day with out the staff making them stop, 4-10yr olds, also they were unsupervised in the pool and my family had to leave because they were being rough with my 3 1/2 year old. Also No Breakfast was offered for free of any kind, was $25 a person

    room was large with a master bedroom that you can actually close the door, Had a living room with sofa couch my children loved. had a indoor pool.

    Stayed in March 2023

  • Reviewed: 26 April 2023

    6.0
    need to have better menu in restaurants
    • Leisure trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    need renovations

    rooms

    Stayed in March 2023

  • Reviewed: 24 April 2023

    7.0
    wouldn't stay there again
    • Leisure trip
    • Couple
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    room was old, housekeeping was fair. didn't come 2 days out and of 5.

    The location

    Stayed in April 2023

  • Reviewed: 24 April 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    Everything was nice

    Stayed in March 2023

  • Reviewed: 23 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The Bed was too soft.

    The size of the room.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    8.0
    Very good
    • Solo traveller
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel itself is very dated, not worth the rate I was charged at all.

    Nice location, across from a shopping center/mall area. We were playing a tournament not far away and guest access was easy to get to.

    Stayed in April 2023

  • Reviewed: 17 April 2023

    9.0
    Comfy stay near to Philly
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Huge hotel, not easy to reach reception by phone

    Pool Breakfast Comfortable beds

    Stayed in April 2023

  • Reviewed: 13 April 2023

    9.0
    nice
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    no contintental breakfast not free

    customer servive

    Stayed in April 2023

  • Reviewed: 10 April 2023

    6.0
    Ehh…it’s not the worst but it’s definitely not the best.
    • Leisure trip
    • Family with young children
    • Two Room King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Most of the front desk staff is rude with the exception of the person who checked us in. They were really nice and friendly.

    The property is an older hotel. It is fairly clear but the shower head was rusted and needed to be changed or cleaned. The breakfast staff is extremely nice and helpful.

    Stayed in April 2023

Showing 76 – 100

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