There are no laundry facilities at the property. We travel for basketball tournaments and have to wash uniforms each night. This was a huge issue for us.

Stayed in May 2024

The AC unit. High class problems, but I love a silent room.

Nice. Standard DoubleTree experience. Very good Mexican place behind the hotel.

Stayed in April 2024

Mattresses were a bit too firm

Beautiful facility

Stayed in November 2023

Pool and cookies

Stayed in August 2023

The paid breakfast I fill it should be included for the price and also should have a microwave in the rooms but other then that it was awesome spot

Love the service staff

Stayed in July 2023

Staff wasn’t friendly at all. upon check in , Felicia waited on me. she did not say hi or greet us at all. I told her I had just checked in using the app and if I still need to see her. She checked her computer and said she couldn’t find my reservation. Gave her my confirmation number and told her again I just checked online. She answered oh that why I can’t find you! if she had listened and paid attention to what I said initially, then we can eliminate the confusion. There were 3 of us in a room. On most time, we were given cookies. This time, there was no cookies. Overall customer service is rather poor. Needs improvement.

Itvwas closed to where I needed to be.

Stayed in May 2023

Our only complaint was about the ac being messed up. The room was kind of stuffy when we arrived, turned the ac down as low as it would go, and never got cooler in the room

Stayed in May 2023

There was only one trash can in the room and the bathroom door handle did not work. we stayed two nights but were only supplied with enough towels for one.

very nice accommodations and close to ETSU for graduation

Stayed in May 2023

There was a broken surge protector in the room that had the fridge and coffee make plugged into. That had wires exposed. Making it dangerous when having 2 kids under .

I love that there is a heated indoor pool for the kids.

Stayed in March 2023

Need to keep the coffee hot that is served in the lobby

The breakfast was very good. The restaurant burger bar fantastic!!! Service top notch!

Stayed in March 2023

close to many area restaurants, venues, etc.

Stayed in January 2023

That we had to pay for breakfast

How close ot was to everything

Stayed in November 2022

reported that a door was damaged and security guard said he had just been there 20 mins before even showed him a picture and the impression he gave was it wasn’t important. door was definitely no longer secure from the back side of the building and several ppl standing around cars in the parking lot.

convenient

Stayed in November 2022

Pool not warm enough

Didn't have breakfast

Stayed in August 2022

the building is in need of cosmetic repairs. looks like it may be going through a renovation- (it should) paint/ interior and exterior could easily bring this property up to par with what my expectations were. Does not in my experience qualify as a DoubleTree property.

easy to find., staff was pleasant and professional

Stayed in July 2022

breakfast not included. $13 per person.

handy. clean.

Stayed in July 2022

The tub had a slow drain which left residue around the tub after a shower.

Staff were very friendly and answered questions regarding the area and parking my semi truck.

Stayed in May 2022

no breakfast free

clean

Stayed in May 2022

The guy at customer service needs more training because my husband’s card was swiped twice, first when we got there and then when we were not unable to get on our room. He sent maintenance to open the door and we still couldn’t get on after test due to him changing the battery and had to get new keys. He said the system had locked me out due to prepaid card and O had already updated the system with my husband debit card prior to arriving there. He was charged $447 twice and waiting to get his money back into his account.

There wasn’t no breakfast.

Stayed in May 2022

well kept and clean

Stayed in May 2022

nothing

location, pool for kids, rooms are comfortable

Stayed in April 2022

$12 for breakfast in the restaurant that is the same as the buffets at other hotels.

The room was clean and roomy. Was disappointed that they didn't have a complimentary breakfast. They do have a restaurant that provides a small buffet for $12 a person. Was the same food that we had at the complimentary breakfasts at all the other hotels we stayed in. Cookies that we were given at check in were delicious.

Stayed in March 2022

The room had damages to the wall and tye couch was dirty

Tye hotels is in a great location and the staff were very friendly with great attitudes

Stayed in February 2022

If anything it would be the price, we stay there pretty regularly and some kind of special rate would be great.

We like the clean and comfortable rooms and the peace and quiet of the hotel, while being located so close to everything.

Stayed in January 2022