Couldn't sleep you can here people talking all night

Stayed in March 2024

This was the only dance convention that I ever attended that didn’t have a coffee bar providing espresso drinks, snacks and sandwiches for dancers to grab before and between workshops and competitions. I was stunned and frustrated not to have anything at all available onsite between 10:30 and 4, not even an urn of coffee in the hotel lobby. Similarly, I was shocked that the hotel did not have a vending machine or notion area with aspirin, cold medicine, toothbrush, toothpaste and such available for purchase to help guests be comfortable. It felt incredibly unknowing and inhospitable towards the hundreds of dance convention guests who were staying there. Dancers stay up late and need food and coffee at odd hours. The workshop and competition schedule may not permit them to leave the premises in search of these things.

The room was very nice, bed was good and decor pleasant, and bathroom was gleaming and beautiful. I loved the bathtub and immediate hot water. The staff were kind and capable.

Stayed in February 2024

Parking was full, street parking is 2 hrs, hot tub closed in winter, conference multi-level was a pain with stairs, no fridge or microwave in rooms.

Rooms were remodeled and nice, restaurant was good, location is great across from mall.

Stayed in February 2024

My room was not serviced. Staff was not great.

Stayed in February 2024

Paying for parking car is always irritating. Don't feel parking was very secure. Room is quiet unless there is something going on at Cal Expo. Surprised towels didn't fall to floor. Shower pressure not very strong. Coffee and continental breakfast would have been nice.

Room seemed cleaned.

Stayed in December 2023

I only asked for extended checkout . Was Refused.

Stayed in December 2023

The outside construction going on

N/A didnot have breakfast

Stayed in October 2023

There was no Air Conditioning in the Lobbies.

Stayed in September 2023

I did not know that the hotel was under construction number one which was an inconvenience walking around in the heat to get to where I needed to go to check in for my room. Number two once I got to my room I couldn't open my door with the card key because the paint they had just painted the room I don't know how long ago but the door was stuck and me being disabled to have to keep pushing the door open with my shoulder including the bathroom door inside of the room was not right because I'm already disabled I don't need to be being sheer pushing the door open so I just don't think that they should rent that room out again and also the air conditioning in there was terrible cuz there's no vent for the restroom so all the hot air just circulated into the room with the AC not working so it was a little uncomfortable with the heat

The location was excellent to where I needed to be.

Stayed in July 2023

Only the part that it was under construction and it was a hassle to go to where we want to go.

The breakfast was good. We had fun at the pool.

Stayed in June 2023

No cookies

Every thing was wonderful except the warm cookies wasn’t there to greet me

Stayed in June 2023

Hot tub dirty , unususable

Stayed in January 2023

The mirrors were dirty , no soap and bathrooms Coffee was nasty.

What's quiet, It has a good location

Stayed in July 2022

Our room had a really strong cleaner smell or some type of freshener we opened the window to air the room out and left to eat when we returned the odor was still to strong I called the front desk I was given another room immediately the room was odor free

good location

Stayed in July 2022

The hotel's lobby area was under major reconstruction and there were large shipping containers located throughout the property. There was no indication prior to my stay about the construction going on in the hotel. The prices were the same as I've experienced during previous stays. I feel the room price should have been discounted due to all of the unsightly construction going on at the time of my stay.

The room is large and is located near the Arden Fair Mall and close to several freeways. The beds were comfortable and the staff was friendly. Overall I enjoyed my stay during my visit.

Stayed in July 2022

Directions for parking and that we had to pay $10 per day for parking along with the cost of the hotel. This was outrageous.

Although I knew there was going to renovations made on this hotel, I did not expect to experience low staffing. The person at the front desk tried very hard to be professional, but I checked in during a time there were lots of guests checking in and there was only one person at the front desk. He tried his best but it was confusing and stressful.

Stayed in June 2022

my room was missing a fridge and shower valve was very hard to open.

great location

Stayed in June 2022

the price for the property was run down looking over priced!!!

it was close to where I had to go

Stayed in April 2022

old and the rooms are dark and smells weird

parking was easy

Stayed in March 2022

Not very clean. Did not like that the balcony door did not open!

I liked the area

Stayed in February 2022

the decor is very gloomy and out dated

the restaurant and bar

Stayed in January 2022

No signature cookies, limited hours for an onsite restuarant and gift shop, once closed,no food, snacks, drinks, or vending machines available. Room had no refridgerator or microwave. Overall, seems to be lacking some essentials to make it comparable with other Double Tree branded properties that I have stayed at.

Stayed in February 2022

No hair dryer in room. Decor somewhat dated.

Stayed in January 2022

We had to get our bathroom sprayed. It was a long ant trail. Housekeeping came to clean and still left ants behind. Room very old and dusty. Ice machine had no screen at the bottom so you can see all the nasty stuff that’s down there. Gross

location right off the freeway. The staff was helpful with our issues and gave me a room discount.

Stayed in January 2022