2050 Gateway Place, San Jose, CA 95110, United States
#70 of 85 hotels in San Jose
Guests' ChoiceBased on 307 hotel reviews
6.6Cleanliness
7.2
Comfort
7.3
Location
8.0
Facilities
6.9
Staff
7.7
Value for money
6.5
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End of dialog contentReviewed: 17 May 2024
Holley
United StatesI had to leave early, then my stay, and they are still trying to charge me for one more night.and I didn't stay there.
It was clean and quiet .everything I needed them for something in the room they were thereon tbe spot.
Stayed in May 2024
Reviewed: 11 May 2024
Christine
United StatesLocation
Stayed in May 2024
Reviewed: 5 May 2024
Mark
United StatesLarger room then most hotels. Very spacious property. Good location.
Stayed in February 2024
Reviewed: 16 April 2024
Margaret
United StatesVery outdated facilities. The pillows were super big and couldn’t use. The hotel floors had a misty smell as if the carpets hadn’t been cleaned in a long time.
The property was located very close to the airport and freeways.
Stayed in April 2024
Reviewed: 21 August 2023
Medical
American SamoaNo refrigerator
Location
Stayed in August 2023
Reviewed: 19 July 2023
Zenia
United StatesClose to down town
Stayed in July 2023
Reviewed: 9 June 2023
Katrina
United Statesfor the size of the property, they needed more staff at registration
convenient location close to major highways and SJC
Stayed in June 2023
Reviewed: 1 May 2023
Antonio
United Statesthere was no fridge or microwave in our room
Clean, parking, very spacious rooms
Stayed in April 2023
Reviewed: 4 February 2023
S
TaiwanFrom check in to check out, everything was done smoothly. and I must say the warm chocolate chip cookie was really tasty!
Stayed in February 2023
Reviewed: 3 February 2023
David
United Statesstrange lighting in our room.
easy access to airport, EXCEPT there is no shuttle earlier than 5AM
Stayed in January 2023
Reviewed: 16 December 2022
Peter
AustraliaSurcharge for early access to room. Inability to book a confirmed place on airport shuttle.
A good location close to the San Jose Airport and Levi's Stadium.
Stayed in December 2022
Reviewed: 29 November 2022
Wayne
United StatesThe water in the shower was lukewarm. Also, I thought $30 a night for parking was a bit ridiculous.
Property was close to the airport.
Stayed in November 2022
Reviewed: 21 November 2022
Maricela
United StatesI didn't like that continental breakfast was not included...
Liked the location and cleaness
Stayed in November 2022
Reviewed: 14 November 2022
Alexis
United Statesoutdated interior
Restaurants down stairs
Stayed in October 2022
Reviewed: 5 September 2022
Denise
United StatesCheck-in was complicated. I booked through Booking.com and was told this was a 3rd party (like it was the plague) so your hotel wouldn't honor the "breakfast included". 'Paula' was very abrupt about this, telling me I should show the restaurant my confirmation paper. When I showed up at the restaurant, the continental breakfast was included. We got charged for everything anyway. The breakfast people said we should take it up with registration. What a debacle. I was at a conference. Otherwise, I wouldn't choose this hotel.
Stayed in August 2022
Reviewed: 28 August 2022
Anababy1115
United StatesNo clear direction on how to get to our room took us 20 mins. They have room service but no one says anything to the customers.
The warm cookies.
Stayed in August 2022
Reviewed: 2 August 2022
Travelingmommy
United StatesComfortable and location.
Stayed in May 2022
Reviewed: 25 July 2022
Dk
United Statesthe shower was weak and 2 bags a tea is all they gave us
nice room with a nice balcony!
Stayed in July 2022
Reviewed: 26 June 2022
Crb
United StatesOur room was very outdated. We were getting early 90's vibes. There was also a dingy smokey smell to the room.
The staff was exceptional! Excellent customer service!
Stayed in June 2022
Reviewed: 12 June 2022
Stephen
United StatesI was surprised there wasn't a fridge in the room. It seemed an unnecessary corner to cut. I tried to place s "for pickup" order on the room service line, left a message, never heard back and had to go down to the restaurant for them to tell me the ordering line was down. Knowing this on check-in or as a notice in my room would have saved me an hour trying to arrange dinner.
I've stayed at this particular Doubletree hotel many times over the years. It's convenient to my business needs in/around San Jose and Santa Clara and generally a "known quantity"
Stayed in June 2022
Reviewed: 7 June 2022
Nguyen
United Statespoor maintenance (building wise, not poor cleaniness), furnished and furniture arrangements
easy found
Stayed in May 2022
Reviewed: 5 June 2022
Frank
United StatesPoor service at the cafe.
Clean rooms.
Stayed in May 2022
Reviewed: 4 May 2022
Mauisgf
United StatesThere are not enough outlets for plugging in phones, iPads, and watches. The room, especially the bathroom, are worn looking. Just a personal pet peeve but I hate toilets (like those at DoubleTree) that flush from the top of the tank especially when the toilet seat cover obstructs the flush button.
The beds are comfortable and the room relatively quiet. I appreciate there are places to dine especially after a long car drive.
Stayed in May 2022
Reviewed: 14 March 2022
Samuel
United StatesPaying for parking
Stayed in March 2022
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