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  5. Reviews of Dream Downtown, by Hyatt

Reviews of Dream Downtown, by Hyatt 4 stars

355 West 16th Street, Chelsea, New York, NY 10011, United States

Review score

Based on 1082 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.0

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    6.9

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 7 May 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room - Silver
    • Stayed 3 nights

    Sad place, no energy, I stayed there in the past, it was a different vibe.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Great trip for my daughter and me. Would stay there again.
    • Leisure trip
    • Family with young children
    • King Room - Bronze
    • Stayed 4 nights
    • Submitted via mobile

    See above. I misread. I loved the location and the staff was fabulous. Rooftop bar was amazing. Everything was clean.

    It was oddly designed. The ladder in the bathroom was not functional as it would fall when you pulled a towel off. The faucet was further out that the water for washing hair in sink. Weird hole in the door instead of doorknob. Only one outlet next to bed and it didn’t work. There were so many buttons we turned on the do not disturb not the light inside.Looked designed for appearance and not functionality.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    Super cool spot with unique design and totally comfy.
    • Leisure trip
    • Solo traveller
    • Queen Room - Bronze
    • Stayed 2 nights

    I would've liked to have more counter space in the bathroom. Lighting that was not fussy. And most importantly a coffee station!

    The room had a spectacular view. The design and fixtures were unique.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Bronze
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom lacked some privacy, since the bathroom door wasn’t truly a door and had an open feature in the door itself which deprived the user of any sort of privacy or discretion.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    All in all it was very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Noise from hallway

    Location

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Overall I liked the stay and will be returning.
    • Leisure trip
    • Group
    • King Room - Silver
    • Stayed 3 nights

    Noise level was high due to club and noises from room next door

    Location was great

    Stayed in February 2024

  • Reviewed: 9 April 2024

    7.0
    Great location/ not great value for the price
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The beds were stiff, the pillows were flat and uncomfortable. There was no room in the fridge for our food/drinks we brought because it was taken up with stuff from the bar. Only one very small waste basket in the room. The room rates seemed high based on value.

    The location was excellent. The lobby/ hotel lounge and bar area were very aesthetically pleasing. The bathroom and shower in our room was super nice.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    one word Amazing
    • Leisure trip
    • Group
    • King Room - Bronze
    • Stayed 4 nights

    I did not like the fact that when it was club nights the lifts where a tad bit too busy do to all the traffic inside the building for guest to get back to their rooms.

    I liked the whole ambience of the property very warm and welcoming. The front desk staff we're simply amazing.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Super cool, not necessarily super practical
    • Business trip
    • Solo traveller
    • King Room - Silver
    • Stayed 5 nights

    It got very noisy at night, the walls don't have good noise isolation, I could hear people loudly having sex next door.

    I thought the overall aesthetic was supercool. Especially the porthole windows, chainmail shower curtains, and NFT art walls.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    6.0
    Mostly pleasant, some minor things that I would have wanted to have been better
    • Leisure trip
    • Solo traveller
    • King Room - Bronze
    • Stayed 3 nights
    • Submitted via mobile

    The room was SMALL for the price. Like, extremely small. As well, the walls were seemingly paper thing as I was able to hear all things going on in both of the adjoining rooms.

    The location and services offered were great

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Silver
    • Stayed 1 night
    • Submitted via mobile

    Water was cold in showers, our friend didn’t like the holes in the bathroom door

    Very clean , nice, easy

    Stayed in March 2024

  • Reviewed: 12 March 2024

    6.0
    Yay, location. Boo, nightclub.
    • Leisure trip
    • Solo traveller
    • Queen Room - Bronze
    • Stayed 5 nights
    • Submitted via mobile

    I had to listen to EDM bass emanating from the night club until 4 am. It shook my bed. I got bad sleep as a result for several of the nights.

    Location, housekeeping.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room - Bronze
    • Stayed 3 nights
    • Submitted via mobile

    No easy access to ice. No cups in the room, cmon guys this is a staple.

    The big 3, clean, quiet, comfortable make this a good place. Convenient too! Be aware there is a nightclub somewhere in the building so the lobby will be busy at night, not an issue though.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Location, location, location!!!!
    • Leisure trip
    • Couple
    • King Room - Bronze
    • Stayed 1 night
    • Submitted via mobile

    Too many young adults hanging around in the bar area without drinks, waiting for friends.

    Location!! Bar!

    Stayed in February 2024

  • Reviewed: 10 February 2024

    6.0
    Hotel just OK, would only go back if perfect location for trip.
    • Leisure trip
    • Group
    • King Room - Bronze
    • Stayed 3 nights

    All around not well maintained -- dinks, scuffs, didn't feel fresh. The fitness room was dirty. One area of the lobby smelled like pee.

    Location

    Stayed in February 2024

  • Reviewed: 29 January 2024

    7.0
    Stylish hotel in a great location, could improve cleaning standards.
    • Leisure trip
    • Couple
    • King Room - Silver
    • Stayed 3 nights

    The lobby of the hotel is a bit chaotic as there is a night club on the top floors. The room could have been cleaner on our arrival there were shaved hairs around the sink area.

    The location is great, the room are "NYC" size but well designed and comfortable. Our room had a nice view over the city.

    Stayed in December 2023

  • Reviewed: 26 January 2024

    7.0
    The stay was good except for the refund as reported above which I have yet to get a reply.
    • Leisure trip
    • Couple
    • King Room - Bronze
    • Stayed 3 nights

    I pre-paid for the 3-nights as per my booking. However I was not informed that they will charge USD150 per night (total 3-nights @ USD450). The charged my VISA debit card USD450 and when I checked out they said they amount will be refunded, credited to my card within 3- 6 days. I has been over a week now and I have not received my refund. I emailed all the emails that i have including booking.com but to date I have not received a reply and the status of the refund. Please assist me with this matter as it is a serious breach of customer's payments.

    The staff was friendly and helpful.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Bronze
    • Stayed 2 nights
    • Submitted via mobile

    Room size very small

    Location was good

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Awful 😖 beds they seriously need new maddres 😖😖

    Awesome service 👏

    Stayed in December 2023

  • Reviewed: 18 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Bronze
    • Stayed 1 night
    • Submitted via mobile

    A friend spotted and killed a roach in the room. The rooms are small and EXTREMELY basic; no frills. We had to request an ice bucket (and ice for it). We asked for champagne flutes and were given regular drinking glasses.

    The location is extremely convenient, right in the Meatpacking district. There arr restaurants next door and a cafe inside the lobby. There’s also a club on the rooftop.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    I spent 5 nights. For the last night the occupants immediately adjacent to my room were talking loudly and very late and this was definitely a disturbance to sleep peacefully.

    Very conveniently located a few steps away from Chelsea Market.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    6.0
    Nice hotel, but not worth the price!
    • Leisure trip
    • Couple
    • King Room - Bronze
    • Stayed 3 nights
    • Submitted via mobile

    The beds were just mediocre. And for the price of this hotel, the pillows (very flat) and bed were both terrible IMO. Also music was blasting pretty much every single night, we could hear it through the walls of the hotel. so I had to get some ear plugs. We were on the 8th floor for reference. It’s giving night club vibes every single night. Not really our thing, so it kind of took away from our experience a little bit.

    Loved the bathroom, the aesthetic is nice! Cool shower & a coffee spot attached to the hotel. Overall it’s a pretty place! Located super close to Chelsea market, which we loved. It was nice to have a fridge stocked with alcohol when we got there for celebrating and convenience!

    Stayed in January 2024

  • Reviewed: 14 December 2023

    8.0
    Nice but for a younger crowd!
    • Leisure trip
    • Family with young children
    • King Room - Bronze
    • Stayed 3 nights
    • Submitted via mobile

    See thru bathroom

    Stayed in December 2023

  • Reviewed: 11 December 2023

    6.0
    Not very restful sleep
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    The beds were not very comfortable, which was surprising based on the Hyatt affiliation in the price.

    The location was great and the entrance and bar was nice.

    Stayed in December 2023

Showing 1 – 25

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