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  5. Reviews of Dream Downtown, by Hyatt

Reviews of Dream Downtown, by Hyatt 4 stars

355 West 16th Street, Chelsea, New York, NY 10011, United States

#347 of 418 hotels in New York

Guests' Choice

Review score

Based on 1093 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.0

  • Facilities

    7.5

  • Staff

    8.0

  • Value for money

    6.9

  • Free WiFi

    8.0

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Showing 76 – 100

  • Reviewed: 30 July 2023

    7.0
    Location, location, location. Modern hotel with clubs all around it.
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    This is party central. The good thing is even thought it’s party central, the rooms are very well insulated so you don’t hear anything.

    The location is as great as it gets for food choices and nightlife.

    Stayed in July 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room - Bronze
    • Stayed 1 night
    • Submitted via mobile

    The separation of the nightclub meant that you didn’t get the advantage of going to it

    Great location and cool decor

    Stayed in July 2023

  • Reviewed: 25 July 2023

    6.0
    The location of the hotel was ideal for access to Chelsea Market and restaurants and the High Line.
    • Business trip
    • Solo traveller
    • King Room Bronze with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom sink did not drain properly Lighting system was difficult to operate Not enough lighting TV kept turning itself off Did not receive an important wake up call

    Front desk people were very friendly and accommodating Nice system for indicating privacy and house keeping request

    Stayed in July 2023

  • Reviewed: 24 July 2023

    6.0
    Ok but never again
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Deposit and pool and loud drunk people all night

    Pool policy is terrible deposit is terrible

    Stayed in July 2023

  • Reviewed: 23 July 2023

    6.0
    It was convinient but I was disappointed with the room
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The mattress was not comfortable. You need a new one.

    Convinient

    Stayed in June 2023

  • Reviewed: 20 July 2023

    7.0
    Very very nice staff. really liked the people and the location. room was fine.
    • Leisure trip
    • Family with young children
    • King Room - Bronze
    • Stayed 3 nights

    the noise and the club scene. The room was very small and there was lots of noise. Also, smelled weed all of the time.

    Our room was in the front of building so we did not have as much noise as others,. the staff was very very helpful. Thank you for that.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    8.0
    Overall it met our needs
    • Leisure trip
    • Couple
    • King Room
    • Stayed 13 nights
    • Submitted via mobile

    Ventilation didn’t stop weed smoke coming through aircon. Also $50 a night resort fee was very high.

    The fact it was close to all the things that we wanted to do

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    This is our 3rd stay room was tiny but efficient was hoping for bigger room given our Anniversary. We were given early c
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was nice but only in early am at 8 to 9am it’s packed rest of the day party central.

    Great location Chelsea Market across the street!

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Great location, great restaurants, great crowd
    • Leisure trip
    • People with friends
    • Queen Room - Bronze
    • Stayed 1 night
    • Submitted via mobile

    The staff was great when you had their attention but otherwise if it’s not “your turn” you were ignored like a fly on the wall. At times Too crowded

    Love the ambiance and location.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    6.0
    Overpriced for lack of quality service and accommodations
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    There were many people lined up outside to go to the club upstairs and it was hard to access the hotel when we arrived. It smelled on that level where they were so many people trying to get into the club. The staff ignored us for a bit and didn’t seem like they had any interest beyond handling our transaction. The room had 2 full beds and we were 3 guests, but there were only two towels. When you turn on the bathroom light, the main light of the hotel room also turned on. There was no way around it. There was no fan in the bathroom and the curtain was clear - not great if you have more than one person who dry your hair after a shower. The person came with extra towels quickly, and was friendly. Great views and location.

    The hotel was beautifully decorated and the room itself was nice spacious and clean. Well located.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    7.0
    Generally a good experience.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The bed could use more pillows and maybe a heavier comforter. Parking was a challenge. I called the week before we arrived to check if our Ford F-150 could be accommodated. I was told I could have either the option of valet parking or parking in the Icon garage. When I arrived I found out valet parking was not available.

    Convenient location, very clean. The bed was very comfortable

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    OK
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Front desk for check in was somewhat disorganized at best. We were informed of the recent conversation with another hotel as an excuse so wasn’t overly irritated. We were not offered any sort of comps including food or beverages for the inconveniences so that’s a huge downfall. At end of evening we wanted to enjoy the on-site club but were told we had no clout as guests of Dream, total BS for the price of the room so we dropped our $ in the lobby bar. Poor customer relations here.

    Proximity to our venue was amazingly simple by foot so a huge plus there! Also worked well with after guests at the lobby lounge.

    Stayed in June 2023

  • Reviewed: 2 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in June 2023

  • Reviewed: 30 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The beds were low to ground, not very comfortable, gum on carpet, cheap desk chair, homely armchair, no coffee maker, broken mirror, complicated lights

    It was trendy, centrally located, seemed fun for the party type.

    Stayed in June 2023

  • Reviewed: 21 June 2023

    6.0
    Mixed feelings about dreams downtown
    • Leisure trip
    • Family with young children
    • Superior King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Parts of the hotel room were not practical eg no plug for the sink. The staff cared more about people from Google than they did for ordinary tourists The hotel was confusing it did not have a strong identity

    The location was excellent. Lots of things were closed at the hotel, for example the rooftop bar which we didn't realise. Therre was a lot of interesting art .

    Stayed in April 2023

  • Reviewed: 20 June 2023

    8.0
    Loved the location the beautiful design of the hotel
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights

    Food accommodation was hard to figure out a a bit disappointing for breakfast. I thought we would have access to the rooftop and learned that it was a separate entreprise.

    The bathroom shower head was best. Comfy room bed. Good free tv channels.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    6.0
    Shame the pool not open for kids after 1030am!!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights

    We specifically booked a hotel with a pool for the children and they had to be out by 1030am! I think booking.com should have made this MUCH clearer, I got no feedback from booking.com when I made a complaint. We spent extra money to go there and it turned out really not to be family friendly. There was a nightclub in the building too! In the end it was fine and no noise at all from the club. Staff were nice just such a shame about the pool. This is not really for families I would say. You are paying for the location.

    Nice room with a lovely view, a bit squashed for a family though

    Stayed in June 2023

  • Reviewed: 8 June 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights

    All of it

    Excellent service and friendly staff

    Stayed in June 2023

  • Reviewed: 2 June 2023

    6.0
    Short stay for ERAS Tour
    • Leisure trip
    • People with friends
    • Accessible Superior King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    No valet parking. I had to park my car and shuttle my own suitcases up a steep path that’s one way with other cars coming down. I asked to pay for valet I called they said park it yourself. I always had valet at your hotel in my past stays here. Lack of this will make me stay someplace else next time. I also took my luggage up myself no one asked if I needed help with my bags to my room. When I got to my room one of my card keys didn’t work either. The pool restaurant is convenient but the bar was so busy I never got my drinks until I was done with my food. The lobby could use some updated furniture and rugs it looks a bit dated; however —I appreciate the artwork. I was told the front cafe was open when I had called from the road and when I got there it wasn’t open. it would be great if there was grab and go food all day.

    Location great. Pool and pool restaurant great. A lot of security staff. A fun vibe.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    at night was loud with the clubs and could hear everything in your room

    location perfect

    Stayed in May 2023

  • Reviewed: 22 May 2023

    8.0
    it was great ! looking forward to my next stay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the lighting in the rooms were not great and not user friendly. also if you are a guest at the hotel you should automatically be able to attend any location in the hotel without question. I had to make reservations to be in the pool area with a wrist band.

    The property was great! So beautifully designed and nice location. I really enjoyed my stay. Rosie at the desk really made my stay even better. Every time she saw us asked how we were doing. I had booked PHD but at the wrong location she guided us on what to do and I really think she deserves the recognition for going above and beyond. I had a great time at the PHD rooftop because of her!! give that girl a raise .

    Stayed in May 2023

  • Reviewed: 19 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    too loud on Thursday and Friday until late

    Stayed in April 2023

  • Reviewed: 19 May 2023

    8.0
    overall a great stay for a good price on a great location. I would stay again.
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 3 nights
    • Submitted via mobile

    a few areas needed some work like some new paint. when we arrived late one night the carpet was dirty in the hallway but by morning it was vacuumed.

    the location was great and the room was spacious. the pull out bed was comfortable.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    FUN
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    even being at the 12 floor I could hear we’ll all day long music and night till 02:00am

    the right Weekend Party place

    Stayed in April 2023

  • Reviewed: 14 May 2023

    7.0
    Great location in the Meatpacking district but lacks breakfast and terrace
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool only open from June to October, no outside terrace, no breakfast, just a built in Cafe bar with extremely limited choice.

    Stayed in May 2023

Showing 76 – 100

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