355 West 16th Street, Chelsea, New York, NY 10011, United States
#347 of 418 hotels in New York
Guests' ChoiceBased on 1093 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
9.0
Facilities
7.5
Staff
8.0
Value for money
6.9
Free WiFi
8.0
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End of dialog contentReviewed: 30 July 2023
Marcus
United StatesThis is party central. The good thing is even thought it’s party central, the rooms are very well insulated so you don’t hear anything.
The location is as great as it gets for food choices and nightlife.
Stayed in July 2023
Reviewed: 28 July 2023
Tom
United KingdomThe separation of the nightclub meant that you didn’t get the advantage of going to it
Great location and cool decor
Stayed in July 2023
Reviewed: 25 July 2023
Mark
United StatesBathroom sink did not drain properly Lighting system was difficult to operate Not enough lighting TV kept turning itself off Did not receive an important wake up call
Front desk people were very friendly and accommodating Nice system for indicating privacy and house keeping request
Stayed in July 2023
Reviewed: 24 July 2023
Latasha
United StatesDeposit and pool and loud drunk people all night
Pool policy is terrible deposit is terrible
Stayed in July 2023
Reviewed: 23 July 2023
Helen
United StatesThe mattress was not comfortable. You need a new one.
Convinient
Stayed in June 2023
Reviewed: 20 July 2023
Meg
United Statesthe noise and the club scene. The room was very small and there was lots of noise. Also, smelled weed all of the time.
Our room was in the front of building so we did not have as much noise as others,. the staff was very very helpful. Thank you for that.
Stayed in July 2023
Reviewed: 19 July 2023
Enrichetta
AustraliaVentilation didn’t stop weed smoke coming through aircon. Also $50 a night resort fee was very high.
The fact it was close to all the things that we wanted to do
Stayed in July 2023
Reviewed: 17 July 2023
Patricia
United StatesThe pool was nice but only in early am at 8 to 9am it’s packed rest of the day party central.
Great location Chelsea Market across the street!
Stayed in July 2023
Reviewed: 17 July 2023
Lisbeth
United StatesThe staff was great when you had their attention but otherwise if it’s not “your turn” you were ignored like a fly on the wall. At times Too crowded
Love the ambiance and location.
Stayed in July 2023
Reviewed: 17 July 2023
Sheena
United StatesThere were many people lined up outside to go to the club upstairs and it was hard to access the hotel when we arrived. It smelled on that level where they were so many people trying to get into the club. The staff ignored us for a bit and didn’t seem like they had any interest beyond handling our transaction. The room had 2 full beds and we were 3 guests, but there were only two towels. When you turn on the bathroom light, the main light of the hotel room also turned on. There was no way around it. There was no fan in the bathroom and the curtain was clear - not great if you have more than one person who dry your hair after a shower. The person came with extra towels quickly, and was friendly. Great views and location.
The hotel was beautifully decorated and the room itself was nice spacious and clean. Well located.
Stayed in July 2023
Reviewed: 7 July 2023
Anne
United StatesThe bed could use more pillows and maybe a heavier comforter. Parking was a challenge. I called the week before we arrived to check if our Ford F-150 could be accommodated. I was told I could have either the option of valet parking or parking in the Icon garage. When I arrived I found out valet parking was not available.
Convenient location, very clean. The bed was very comfortable
Stayed in July 2023
Reviewed: 4 July 2023
Richard
United StatesFront desk for check in was somewhat disorganized at best. We were informed of the recent conversation with another hotel as an excuse so wasn’t overly irritated. We were not offered any sort of comps including food or beverages for the inconveniences so that’s a huge downfall. At end of evening we wanted to enjoy the on-site club but were told we had no clout as guests of Dream, total BS for the price of the room so we dropped our $ in the lobby bar. Poor customer relations here.
Proximity to our venue was amazingly simple by foot so a huge plus there! Also worked well with after guests at the lobby lounge.
Stayed in June 2023
Reviewed: 2 July 2023
Benjo
United StatesLocation
Stayed in June 2023
Reviewed: 30 June 2023
John
United StatesThe beds were low to ground, not very comfortable, gum on carpet, cheap desk chair, homely armchair, no coffee maker, broken mirror, complicated lights
It was trendy, centrally located, seemed fun for the party type.
Stayed in June 2023
Reviewed: 21 June 2023
Ruth
United KingdomParts of the hotel room were not practical eg no plug for the sink. The staff cared more about people from Google than they did for ordinary tourists The hotel was confusing it did not have a strong identity
The location was excellent. Lots of things were closed at the hotel, for example the rooftop bar which we didn't realise. Therre was a lot of interesting art .
Stayed in April 2023
Reviewed: 20 June 2023
Madeleine
CanadaFood accommodation was hard to figure out a a bit disappointing for breakfast. I thought we would have access to the rooftop and learned that it was a separate entreprise.
The bathroom shower head was best. Comfy room bed. Good free tv channels.
Stayed in June 2023
Reviewed: 19 June 2023
Jodi
United KingdomWe specifically booked a hotel with a pool for the children and they had to be out by 1030am! I think booking.com should have made this MUCH clearer, I got no feedback from booking.com when I made a complaint. We spent extra money to go there and it turned out really not to be family friendly. There was a nightclub in the building too! In the end it was fine and no noise at all from the club. Staff were nice just such a shame about the pool. This is not really for families I would say. You are paying for the location.
Nice room with a lovely view, a bit squashed for a family though
Stayed in June 2023
Reviewed: 8 June 2023
Richard
United KingdomAll of it
Excellent service and friendly staff
Stayed in June 2023
Reviewed: 2 June 2023
Meredith
United StatesNo valet parking. I had to park my car and shuttle my own suitcases up a steep path that’s one way with other cars coming down. I asked to pay for valet I called they said park it yourself. I always had valet at your hotel in my past stays here. Lack of this will make me stay someplace else next time. I also took my luggage up myself no one asked if I needed help with my bags to my room. When I got to my room one of my card keys didn’t work either. The pool restaurant is convenient but the bar was so busy I never got my drinks until I was done with my food. The lobby could use some updated furniture and rugs it looks a bit dated; however —I appreciate the artwork. I was told the front cafe was open when I had called from the road and when I got there it wasn’t open. it would be great if there was grab and go food all day.
Location great. Pool and pool restaurant great. A lot of security staff. A fun vibe.
Stayed in May 2023
Reviewed: 29 May 2023
Lynne
United Statesat night was loud with the clubs and could hear everything in your room
location perfect
Stayed in May 2023
Reviewed: 22 May 2023
Alicea
United Statesthe lighting in the rooms were not great and not user friendly. also if you are a guest at the hotel you should automatically be able to attend any location in the hotel without question. I had to make reservations to be in the pool area with a wrist band.
The property was great! So beautifully designed and nice location. I really enjoyed my stay. Rosie at the desk really made my stay even better. Every time she saw us asked how we were doing. I had booked PHD but at the wrong location she guided us on what to do and I really think she deserves the recognition for going above and beyond. I had a great time at the PHD rooftop because of her!! give that girl a raise .
Stayed in May 2023
Reviewed: 19 May 2023
Audrey
Francetoo loud on Thursday and Friday until late
Stayed in April 2023
Reviewed: 19 May 2023
Anne
United Statesa few areas needed some work like some new paint. when we arrived late one night the carpet was dirty in the hallway but by morning it was vacuumed.
the location was great and the room was spacious. the pull out bed was comfortable.
Stayed in May 2023
Reviewed: 16 May 2023
Brunno
Switzerlandeven being at the 12 floor I could hear we’ll all day long music and night till 02:00am
the right Weekend Party place
Stayed in April 2023
Reviewed: 14 May 2023
Alexander
GermanyPool only open from June to October, no outside terrace, no breakfast, just a built in Cafe bar with extremely limited choice.
Stayed in May 2023
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