9597 Brownsboro Road, Louisville, KY 40241, United States
#9 of 149 hotels in Louisville
Guests' ChoiceBased on 548 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.4
Value for money
8.8
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2023
Linda
United StatesBreakfast
Stayed in March 2023
Reviewed: 23 April 2023
Jamie
United Statesodor from pool on bathing suit’s
clean, good food
Stayed in March 2023
Reviewed: 19 April 2023
Ms
United StatesDidn't a chance to swim
Hospitality
Stayed in February 2023
Reviewed: 4 April 2023
Brandy
United StatesWould have been nice to have some extra trash bags in the room
They had good breakfast and dinner. Both were for free!
Stayed in April 2023
Reviewed: 3 April 2023
Malia
United StatesNice clean and very convenient to good food and shops
Stayed in April 2023
Reviewed: 3 April 2023
Jennifer
United StatesNot much.
Convenient location with many restaurants and a grocery store nearby. Staff were very kind. I loved dinner was an option besides breakfast. I thought it was very thoughtful that the Manager would walk around checking on people at dinner and picking up garbage.
Stayed in April 2023
Reviewed: 1 April 2023
Deanna
United Statesnothing
everyone was friendly. the place was clean. the food was tasty. the beds comfortable and the showers hot
Stayed in March 2023
Reviewed: 30 March 2023
Marielle
United Statessoda no have gas , Pool too small , jacuzzi not bubble in the water
bed , food , clean
Stayed in March 2023
Reviewed: 30 March 2023
Jeff
Canadaconvenient , friendly, clean . perfect !
Stayed in March 2023
Reviewed: 27 March 2023
Ms
United StatesThe complimentary breakfast and dinner
Stayed in March 2023
Reviewed: 15 March 2023
Dan
United StatesNothing
Breakfast was great, lots to choose from and always good! Friendly staff😊
Stayed in March 2023
Reviewed: 6 March 2023
Kristi
United StatesIce machine…couldn’t find them!
good and beverage was good and pool
Stayed in March 2023
Reviewed: 6 March 2023
Hunter
United StatesI love the security of the hotel. ALL doors required a room key after 10 pm. The surrounding area was really nice and never once felt unsafe but knowing this made us feel even more safe while traveling with children.
Stayed in March 2023
Reviewed: 6 March 2023
Alan
United StatesN/a
Room quality was excellent.
Stayed in March 2023
Reviewed: 1 March 2023
Chiquita
United Statesn/a
everything
Stayed in February 2023
Reviewed: 27 February 2023
Brooke
United Statespillows
Stayed in February 2023
Reviewed: 21 February 2023
Mom2007
United StatesThe sheet of the sofa bed had pieces of food so I think it was not changed.
Love the hotel and the kindness of all the staff, everyone! Love breakfast and dinner included with the room reservation. Location is great too, by a shopping center with restaurants and Cafe and also a safe area. The pool was great and well maintained. $1 Margarita for dinner was delicious!
Stayed in February 2023
Reviewed: 20 February 2023
Milton
United StatesJets in the hot tub were broken.
Great breakfast. Great location.
Stayed in February 2023
Reviewed: 20 February 2023
Jill
United StatesQuite loud when first walked in
Nice comfortable rooms staff is very friendly the parking accommodates our RV
Stayed in February 2023
Reviewed: 16 February 2023
Amy
United StatesThe building is a weird shape which made for an oddly shaped room. Functional but felt chopped up. And why don't hotels put fans in bathrooms? It boggles the mind.
Staff (shout out to Andy who seemed to do it all and was everywhere at once) and amenities were great!
Stayed in February 2023
Reviewed: 14 February 2023
Anthony
United StatesThe pillows were kinda flat.
Dinner and breakfast was very good. The pool was super fun for the kiddos. Everyone working was super nice! The room was very clean and The beds were very comfortable.
Stayed in February 2023
Reviewed: 13 February 2023
Kim
United Statesnothing
the location
Stayed in February 2023
Reviewed: 16 January 2023
Audrey
United StatesNo vending machines pool could stay open later
location/breakfast
Stayed in January 2023
Reviewed: 12 January 2023
White
United StatesThe price
Beds, hot tub and the hot breakfast was awesome. The staff was friendly and the kitchen staff went far and beyond to make your stay pleasant
Stayed in January 2023
Reviewed: 8 January 2023
Krista
United Statesna
Friendly staff, clean hotel, very comfortable rooms and bed.
Stayed in January 2023
Florence, Italy
Curitiba, Brazil
Breuil-Cervinia, Italy
Colonia Sant Jordi, Spain
Kobe, Japan
Ludlow, UK
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content