Rooms are small and so were the beds

Excellent location and water and ice provided and the grab and go lunch not great but better than nothing

Stayed in May 2024

the included breakfast was a scam: it was only for two people but we booked for the whole family, 4 in total. Furthermore the included breakfast was only valid for a basic bad takaway meal, not at all what we expected to have paid for.

the location is just perfect

Stayed in May 2024

It was kind of grubby and in need of talc, staff very unfriendly also, staff were terrible in fact

Location was fantastic

Stayed in April 2024

Room lights were too dim to see.

Location next to Times Square

Stayed in May 2024

Location… in the heart of Times Square Comfortable beds Spacious room

Stayed in May 2024

There was supposed to be a coffee maker in my room, but there wasn't.

Excellent location, very courteous staff, extremely clean and comfortable room.

Stayed in May 2024

There was no room service and the staff didn’t really understand that there was no room service which was weird. The TV remote didn’t work very well in either of the two rooms we had and both rooms had no hair dryer and when we asked the staff they kind of insisted there was one and we weren’t looking correctly. The service menus on the TV weren’t working.

Centrally located

Stayed in May 2024

Location was great, the staff were absolutely amazing, the hotel food was excellent, as well as the entertainment. The fan in the room was too loud is my only complaint along with a very weak water flow in the shower- bo=ut otherwise all good.

Stayed in May 2024

Nothing it was fabulous

Fabulous location. Very clean. Great grab and co breakfast. Hammer on front desk exceptional when checking in. Couldn’t fault the hotel from the friendly doormen to the gentleman checking at the lifts if you were a guest at the hotel, the breakfast staff and the porters for looking after our bags at checkout.

Stayed in May 2024

Mechanical noise from the street below.

The location was excellent in relation to all the places I wanted to go.

Stayed in April 2024

Free pick up at airport, central location, grab and go breakfast.

Stayed in May 2024

None, everyone was very kind and accommodation was perfect. A steep bust ok price for the location, not appropriate spending this amount of money and receive just two voucher per day for breakfast when staying with family of five. Breakfast is not a hotel cost driver, but provides convenience to their guest. A must change!!

Amazing hotel !!

Stayed in May 2024

Room very small especially the bathroom. Difficult to get in and out of bathroom

Location was excellent. Close to Times Square and an easy walk to the cruise port. Breakfast was good.

Stayed in April 2024

I didn't realize there would be no coffee, microwave or mini fridge. When I asked for a fridge, there was no follow up.

Location was perfect for touring times square. Bed was super comfortable. Hotel was nice.

Stayed in May 2024

We booked for 4 persons and hotel didn't give us 4 breakfast vouchers. Bathroom door was made of glass and didn't close correctly.

The hotel is very well located, 50m away from times square. Nearby you can find everything.

Stayed in March 2024

Small room no mini par no dressing site

Location

Stayed in April 2024

It was noisy. I should not have chosen to stay so close to Times Square. I recommend one of their other properties a couple blocks further away. The flashing lights from the billboards kept me up at night so I wouldn’t call it restful. The room was very small.

The lobby is beautiful. The staff friendly. The breakfast was great for grab-n-go! The included walking tours a huge bonus. Good location for seeing Manhattan. Right across the street from Roger’s Theater was a bonus.

Stayed in May 2024

Lighting in our room sucked. The bathroom was too small otherwise good

Location was great

Stayed in May 2024

Comfort, price compared to other options

Location

Stayed in April 2024

The noise of the conditioned air

We did not like the grab and go in the basement. The restaurant was fine

Stayed in April 2024

Room with the view on a brick wall! Bathroom is very small and uncomfortable! Not as on pictures

Location is perfect!

Stayed in April 2024

not welcoming staff at the front desk small room with malfunctioning parts in the bathroom (sink tap, toilet paper holder) dust on the bedside tables dirty alarm clock not family-friendly and children-appropriate erotic paintings on the walls after the front desk in the direction of Bond45 and also in the Bond45 restaurant

mainly the location the discounted price that specific weekend free bottles of water provided multiples times a day

Stayed in April 2024

Temperature control in the room didn't work correctly. The temp was 74 degrees, even with the "cool" control on. Didn't seem a way to get the heat to lower. It's also very noisy, rattling and clanking as it comes on or goes off. Actually startles you awake. Not a big fan of the bathroom door which didn't close all the way and was barely frosted glass, not much privacy.

hotel is situated 1/2 block from Times Square and in the heart of the Theater District. Seemed to have very good security; had to show room key to access elevators. Staff were courteous and efficient, very accommodating. Room was very clean.

Stayed in April 2024

I was very upset discovering that I had to pay a deposit of 300$ for each room ( I booked 3) only 2 day before I arrived at the hotel. It wasn't mentioned on the hotel site so I found it not correct. Then it was told that the deposit would be given after 30 days. It has been the first time that happened to me so please be aware of these details before booking.

The location is suitable to get to the main attractions because is in Times Square. The staff was very kind and helpful. The room clean and bed very comfortable. We could leave the luggage while we were out before going to the airport. We appreciate making coffee in the morning using the machine in the room..

Stayed in April 2024