228 West 47th Street, New York, NY 10036, United States
#345 of 417 hotels in New York
Guests' ChoiceBased on 8983 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
9.4
Facilities
7.3
Staff
8.0
Value for money
7.2
Free WiFi
8.3
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End of dialog contentReviewed: 15 April 2024
Paige
CanadaVery touristy, a little outdated (ex hallways)
Location is convenient. Comfortable. Does the job for travelling in NY
Stayed in April 2024
Reviewed: 15 April 2024
Elizabeth
United StatesNothing
Location, cleanliness and staff.
Stayed in April 2024
Reviewed: 14 April 2024
Debra
South AfricaExcellent location. The hotel was clean.
Stayed in April 2024
Reviewed: 14 April 2024
Sheila
CanadaSmaller rooms and no fridge.
Freebies
Stayed in April 2024
Reviewed: 13 April 2024
Denise
CanadaFelt there could be more staff in bar.
Central to broadway, times square, subway, restaurants!!
Stayed in April 2024
Reviewed: 12 April 2024
Joanne
United KingdomThe rooms were stuffy because you can't open a window. Air con noisy
Very close to Times Square. Very comfy beds. Would definitely stay again.
Stayed in April 2024
Reviewed: 12 April 2024
Shane
United StatesWiFi never worked (which was part of the $40 a day resort fee), hot water for the shower took 20 minutes to get when running at max heat, and no mini fridge (even for medicine storage) made it a bit frustrating.
The rooms were clean, the location is great, and the included breakfast and upgraded breakfast options were great!
Stayed in April 2024
Reviewed: 11 April 2024
Sarah
United KingdomNoisy outside all night. Need to wear earplugs.
Great location for exploring the city.
Stayed in April 2024
Reviewed: 9 April 2024
Nicole
United StatesThe website led me to believe that there was a rooftop bar but there isn't one...not a huge deal. I called two days in a row for towels and finally got them on the third call.
The location of this hotel was perfect and beds were comfortable. We also liked the Rum House. The staff was very friendly.
Stayed in April 2024
Reviewed: 9 April 2024
M
CanadaDay staff at front desk are not as accommodating as the evening staff.
Breakfast used to be included - now it’s a limited menu for $6.50……The Bond served Mozzarella instead of burratta
Stayed in April 2024
Reviewed: 9 April 2024
Martha
United StatesRoom was really warm and took a while to get down to 70F. No fridge or chair in room.
Housekeeping was friendly and efficient Restaurants were great, grab and go breakfast amazing Location was ideal
Stayed in March 2024
Reviewed: 8 April 2024
Diana
United StatesShower
Location
Stayed in February 2024
Reviewed: 8 April 2024
Katie
United StatesOur air conditioner may have been broken. Clanking noise kept coming on and off all night.
Location is amazing! Will definitely stay again.
Stayed in April 2024
Reviewed: 6 April 2024
John
CanadaBreakfast was prompt and warm.
Stayed in April 2024
Reviewed: 6 April 2024
Jene
United StatesThe grab and go breakfast was pretty good!
Stayed in April 2024
Reviewed: 5 April 2024
Joanne
United KingdomRooms very dimly lit. Very dark and dingy and unwelcoming. Literally no storage or cupboard space for 4 people for a week.
Great location and nice addition with breakfast vouchers. Complementary water nice touch too. Room was always cleaned well.
Stayed in April 2024
Reviewed: 4 April 2024
Mervet
United StatesThe beds were not comfortable, there was construction literally outside our window in the morning, the rooms were extremely small. Just enough for one person, not for two to share at all.
The location, staff and breakfast options were wonderful.
Stayed in April 2024
Reviewed: 4 April 2024
Ronnie
IrelandOn first night we couldn't sleep because of the level of noise from a large ventilation fan on building next door. Windows could be closed fully to block out noise. Bathroom was small and room was dated. However we requested a change of room next morning the hotel accommodated. Watch out for roo. 446 if staying here.
Location was good. Most of the staff were helpful and friendly.
Stayed in April 2024
Reviewed: 4 April 2024
Veronica
CanadaThey were fixing some wiring outside our room and we lost power the morning we were checking out, so had to pack in the dark which was a challenge.
Comfy bed, quiet room, clean, nice toiletries, free breakfast
Stayed in April 2024
Reviewed: 3 April 2024
Darci
United StatesThe checkin staff were rude and not very accommodating.
Location was great and walkable to every to everything we needed
Stayed in April 2024
Reviewed: 3 April 2024
Jean
United StatesTook several minutes for shower water to get hot.
Friendly, helpful, professional staff. Comfortable.
Stayed in March 2024
Reviewed: 2 April 2024
Guy
IsraelLots of construction under our floor and the noise of the elevator
Location was great
Stayed in April 2024
Reviewed: 2 April 2024
Genevieve
CanadaBed, not very comfortable, breakfast is only "to go". Had to pay $6.50 pp for seating with limited menu options.
Amazing location, clean, friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Raman
CanadaThe fact that they charge for airport shuttle and breakfast! Phone in the room was not working so we could not reach front desk, shower head was very poor, and the staff response is very slow for requests. Breakfast options are very limited for vegetarians. Room was dusty.
Location - it’s right in the middle of Time Square - all the shops, restaurants, tourist attractions are within walking distance or short ride on subway
Stayed in March 2024
Reviewed: 1 April 2024
Shannan
United StatesRoom needs to be updated
Hotel was quite good n comfortable. Maybe needs a bit of a revamp
Stayed in March 2024
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