228 West 47th Street, New York, NY 10036, United States
#345 of 417 hotels in New York
Guests' ChoiceBased on 8983 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
9.4
Facilities
7.3
Staff
8.0
Value for money
7.2
Free WiFi
7.5
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End of dialog contentReviewed: 29 May 2024
Matevž
SloveniaMy shower didn't have warm water.
Location, right next to times square. They listened to my desire for a room on a higher level to avoid street noise.
Stayed in May 2024
Reviewed: 28 May 2024
Catherine
IrelandThe choice of food available for breakfast was disappointing. The amount was very limiting.
Room was very comfortable. Location was perfect. Bed very comfortable.
Stayed in May 2024
Reviewed: 28 May 2024
Karen
IsraelAir conditioning Toilet were very small No windows to open And at the bathroom there was no dosh with rope
Stayed in May 2024
Reviewed: 28 May 2024
Ana
Puerto RicoIt was smelly, the carpet had a bad urine smell, the air conditioner filters were very dirty had to clean them so the air could work better.
Location
Stayed in May 2024
Reviewed: 27 May 2024
Wallace
BermudaThe water wasn’t hot enough in the bathroom
Service is good
Stayed in May 2024
Reviewed: 26 May 2024
Peter
United KingdomLooking a bit tired in places
Location
Stayed in May 2024
Reviewed: 26 May 2024
Barbara
IrelandThe restaurants within the hotel
I liked the music playing throughput the hotel also where it was situated.
Stayed in May 2024
Reviewed: 26 May 2024
Jennifer
United StatesThe food was not very good. Also, the room was very small, and the sofa bed was extremely uncomfortable.
The staff was nice.
Stayed in May 2024
Reviewed: 26 May 2024
Lokesh
IndiaThe rooms are very congested for a family . The breakfast served was very monotonous and limited.
The location was good.
Stayed in May 2024
Reviewed: 25 May 2024
Melanie
CanadaI found the lobby to be very loud and echoey. I also found my phone internet wasn’t working (not on wifi) Was not a fan of the cost of the items in the convenience store Also the ppl at the front desk should inform their guests of the free pizza and given the $100 credit to bond. I forgot about those emails until I got home. The customer service concierge should be kept up to date on information/directions regarding all the shuttles as I asked him about the shuttle going to Newark and he had no idea.
I liked how there was security to check the key cards and having the self check out was a plus
Stayed in May 2024
Reviewed: 25 May 2024
Dominique
CanadaComplimentary breakfast was probably the thing not as great as the rest but ok to sustain us until lunch. No coffee refill it’s a bit tough; one morning the batch of coffee was very diluted and I asked one of the staff to just a bit of coffee in my cup to make it stronger, I had to really insist and she put like a drop with a face….
If you want a hotel near venues to see musical it is oerfect. Room was great, clean, quiet and air conditioning worked perfectly. Bathroom was small but good for our needs.
Stayed in May 2024
Reviewed: 25 May 2024
Robert
NetherlandsAlways chais at reception
Fantastic location and big rooms for NYC
Stayed in April 2024
Reviewed: 25 May 2024
Sheves
United KingdomRooms were small
Location was perfect right on times square
Stayed in May 2024
Reviewed: 24 May 2024
Amy
United StatesA/C is terribly loud. Was glad I had my noise-cancelling earplugs with me otherwise I wouldn't have slept a lot. Would be great if the safe were a bit bigger to fit some bigger valuables. The little shop in the lobby has a great offering but $11 for a bag of chips is quite steep.
Rooms were alright, usual NYC size, and there was a decent sized walk-in-closet with a safe and even a bath robe. Everything was clean and quite well maintained. King bed was okay, mattress could be firmer though. Usually we'd prefer not to stay too close to Times Square but this hotel happened to be right across from a conference location which made us pick this hotel.
Stayed in May 2024
Reviewed: 24 May 2024
Barbara
United StatesThe noisy guests advise a home across from our room.
Location
Stayed in May 2024
Reviewed: 23 May 2024
Rosa
PeruBreakfast service was average.
The cleanliness, order of the hotel is very good
Stayed in May 2024
Reviewed: 23 May 2024
Barbara
IrelandThe restaurants. Friedmans music was too loud so couldn’t chat to friends.
It was so central. I also enjoyed the music playing throughout the hotel
Stayed in May 2024
Reviewed: 22 May 2024
Jane
United StatesThe breakfast deal was not very fair
Good location
Stayed in May 2024
Reviewed: 22 May 2024
Tu
United StatesStaff's friendliness. Breakfast is poor.
Stayed in May 2024
Reviewed: 22 May 2024
George_ronen
IsraelBreakfast is listed as included, but at Pool it is a minimal take-and-go meal
Excellent location, courteous staff, good price
Stayed in May 2024
Reviewed: 20 May 2024
Maris
LatviaWhen you book it show that breakfast is included, but this is just a Breakfast box. If you want to sit down and eat breakfast on restaurant it is additional 6.5$ per person,
Stayed in May 2024
Reviewed: 20 May 2024
Margaretha
United StatesPoor breakfast - not enough. Very poor view from the room - a wall and another room's window.
I liked the vibe of the hotel and the location. The room was ok.
Stayed in May 2024
Reviewed: 20 May 2024
Stephanie
IsraelRoom very small & expensive. Other relatives got bigger rooms for a cheaper price.
Excellent location.
Stayed in May 2024
Reviewed: 20 May 2024
Susan
AustraliaStaff weren’t very friendly or helpful
Location
Stayed in May 2024
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