Staff was very pleasant and helpful

Stayed in November 2023

The fact that it took 45 mins to get checked in was a disaster. The lady in front desk was clueless about what she was doing.

Stayed in October 2023

The room was filthy. Floors were dirty and hair in the shower. Hallways were smelly.

Location

Stayed in October 2023

Breakfast with only processed food

Stayed in September 2023

They didn’t clean our room

Nice rooms, breakfast was great, and a very central location

Stayed in October 2023

Everything good, nothing bad.

Comfortable room and good service in the lobby.

Stayed in August 2023

I booked this hotel for my wedding night stay since it was a couple minutes away from the reception, I’m not one to complain but this is the worst stay I’ve ever had. Aside from getting married I’m very pregnant and our room (room 621) had to be switched due too little to no AC, and when we switched to room 622 it had a leak in the roof. I had my wedding photographer come to the room and my hair and makeup artist and I was so embarrassed, bad ac and a ugly leak print. I would’ve rather stayed home than to pay 300$ and stay in a horrible hotel I was very stressed. The only good thing was the customer service from the front desk. The hallways had no AC was humid and smelled like a wet sock. I would’ve rather stayed home I couldn’t relax at all.

I booked this hotel for my wedding night stay since it was a couple minutes away from the reception, I’m not one to complain but this is the worst stay I’ve ever had. Aside from getting married I’m very pregnant and our room (room 621) had to be switched due too little to no AC, and when we switched to room 622 it had a leak in the roof. I had my wedding photographer come to the room and my hair and makeup artist and I was so embarrassed, bad ac and a ugly leak print. I would’ve rather stayed home than to pay 300$ and stay in a horrible hotel I was very stressed. The only good thing was the customer service from the front desk. The hallways had no AC was humid and smelled like a wet sock. I would’ve rather stayed home I couldn’t relax at all.

Stayed in September 2023

Everything is clean and perfect. The people are nice and friendly and very reasonable price.

Stayed in September 2023

Nothing

Great breakfast. Everything delicious.

Stayed in September 2023

Nothing

Location great. Food a little cold but we were very happy with your service.

Stayed in September 2023

Don’t have anything bad to say.

Everything

Stayed in September 2023

Very good attention very kind people at the reception. Everything is close

Stayed in September 2023

Maybe too far out if you’re staying without transport to go to Miami. Unsure on the public transport schedules.

Lovely luxury bedding, had a great nights sleep and the room was spacious with all the facilities required.

Stayed in September 2023

David and Sebastian in the front desk were great. Also, another ppl of staff

Stayed in August 2023

El personal del hotel

Stayed in August 2023

They were ants in the room every where The air condition was very bad no control on the temperature The pilow where due

Location

Stayed in July 2023

Nothing to say

Green life

Stayed in July 2023

Everything

I dint have breakfast

Stayed in July 2023

I love everything how the room was set up

Stayed in June 2023

I loved the hotel, its location, cleanliness & friendly staff everything was perfect for my stay in Miami

Stayed in June 2023

Amazing breakfast. I looked forward to it.

Stayed in May 2023

everything was perfect!

Stayed in May 2023

Staff was excellent. I run a business and have 45-50 direct reports and you can tell when a team is unhappy and the team was extremely pleasant. I don’t come to Miami area often but when I do it will be here.

Stayed in April 2023

Let me preface my concerns by stating that I had no issues with the accommodations per say, the Element is a very nice hotel. My concern is with customer service (or lack thereof) during this stay. Prior to our stay, I reached out to staff to advise them that I would be arriving early (returning from a cruise) and asked about checking in if possible. I was advised that this could not be arranged ahead of time, but would do their best to accommodate my request. At the very least, store our luggage until our room was ready. We arrived approximately 9:30 to 10am and was advised that there wasn't a room available, but we could store our luggage for the time being. We were welcome to have breakfast or if we left, we would be "emailed" when the room was available. We decided to leave, find breakfast and explore Doral. We returned around 12:30-1pm and there was still no rooms available. After sitting in the lobby for roughly two hours we finally checked-in, it was 3pm (the guaranteed check-in time). We also found out we weren't the only couple who arrived early that morning and they were waiting as well. My issue is not just with the wait, but what appeared to be the lack of concern that we were waiting! No one approached myself or my wife to provide an update, no one went out of their way to make sure we understood what was going on. No one went out of their way to make sure our "first" experience with Element was a great one. I've stayed at plenty of resorts/hotels where we've had to wait to check-in and staff went out their way to make the wait as comfortable as possible. That's not the treatment we received or experienced during this stay.

The hotel's location was in a great area (appeared to be in a area where plenty of restaurants, etc. were not that far away). Great décor and nice facilities overall.

Stayed in February 2023

location, basic breakfast included, rooms, service, amenities

Stayed in February 2023