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  5. Reviews of Holiday Inn Express Hotel & Suites Elkhart-South, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Elkhart-South, an IHG Hotel 2 stars

3610 S Nappanee ST , Elkhart, 46517, United States

#17 of 26 hotels in Elkhart

Guests' Choice

Review score

Based on 177 hotel reviews

7.2

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.5

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Showing 1 – 25

  • Reviewed: 7 May 2024

    8.0
    So so. Toilet and water was gross
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The water came out green and yellow and water lines were full of air. The toilet was awful. When you sit down your male private parts were hanging in the water. The water level in the toilet was way too high. Very gross when you sit down and you’re hanging in the water. The room needs darling drapes. The blinds do not keep the light out.

    Good

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Our brief stay was satisfactory.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    TV remote was defective.

    Clean, comfortable.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Mattresses seemed old and not real comfortable. The pool was not available....one of the reasons we chose this location was the pool. The entrance was hard to find for the property. We had difficulty connecting to the internet...needed to go down to the front desk for help....not much explanation given other than to say the internet is sporadic. Had to go down to the front desk because our room phone would not call down....did not work.

    The breakfast was above average with a variety of items. Area was clean and well stocked. Staff was friendly and helpful. I did end up using the exercise room and appreciated the tread mill

    Stayed in April 2024

  • Reviewed: 19 February 2024

    8.0
    good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    no pool

    Stayed in February 2024

  • Reviewed: 8 January 2024

    8.0
    It was great!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The clean workers were really nice but they didn’t clean our room , when we got there we opened the sofa bed and it was full of doritos. The cleanliness could of been better.

    I loved how spacious it was and the huge parking lot

    Stayed in January 2024

  • Reviewed: 5 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Heard A lot of noise from other rooms.

    Stayed in December 2023

  • Reviewed: 22 October 2023

    7.0
    Not for pleasure but turned out a good evening for kids
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Multiple stink bugs in room, long dark hairs on bedding and pillow of one bed when arrived. Pull out sofa bed did not have bedding available in room, had to go to front desk where it wasn’t ready. However staff did promptly bring to room which was great.

    Very friendly staff.

    Stayed in October 2023

  • Reviewed: 14 August 2023

    8.0
    Fun
    • Leisure trip
    • Group
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Terrible milk was shared out of gallon jug with other people machine don’t work and only one bottle of syrup for all guests

    Stayed in July 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The breakfast

    Stayed in July 2023

  • Reviewed: 26 June 2023

    8.0
    Very good
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool was closed for cleaning and they didn’t have a test strip available for the pool.

    Stayed in June 2023

  • Reviewed: 10 March 2023

    7.0
    great stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    elevator doors shut too quickly. hit my husbands shoulder spilling his orange juice and broke his glasses

    the pool was so warm. we loved swimming there. room very clean and comfortable. staff friendly and accommodating

    Stayed in March 2023

  • Reviewed: 5 March 2023

    8.0
    it was Great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    right off highway. quiet

    Stayed in March 2023

  • Reviewed: 13 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in February 2023

  • Reviewed: 23 May 2022

    7.0
    don’t think I would stay there again
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    dead bugs in the window sill and on the floor around the window. floor outside of bathroom was sticky, inside of lobby by front entrance was dirty for two days. when I checked in the young man at the desk didn’t seem too happy to be there. didn’t even tell us about the breakfast hours or where the elevators were.

    breakfast was nice, location was good.

    Stayed in May 2022

  • Reviewed: 9 May 2022

    6.0
    was an okay place but could use improvements
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    bed was very uncomfortable and chair in room was stained. tv screen was also dirty.

    staff was very nice

    Stayed in May 2022

  • Reviewed: 3 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    the breakfast and our tv in our room only stayed on one channel. we only stayed for one night but having a tv that worked properly would've been awesome

    The staff, everyone was nice and polite

    Stayed in March 2022

  • Reviewed: 19 December 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was too hard for us. Guest above us were noisy

    Price

    Stayed in December 2021

  • Reviewed: 22 August 2021

    6.0
    Underwhelming
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had peeling paint and a broken showerhead. Our bed didn’t have a mattress pad! But we were able to find a housekeeper who got one for us.

    Easy to get to from the highway.

    Stayed in August 2021

  • Reviewed: 14 August 2021

    7.0
    It was fine but not great
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They were short bath towels! I had to use a floor mat. It had been laundered so it was clean enough but they shouldn’t have rent the room short on bath towels. We also needed a shower cap which hotels seem always to have… but this one didn’t. But the bed was comfortable, the hotel was quiet and the breakfast fine

    Clean, quiet, comfortable bed, lots of water pressure

    Stayed in August 2021

  • Reviewed: 8 August 2021

    7.0
    Nice experience, may return
    • Leisure trip
    • Group
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Could have used more toilet paper, bed was difficult, couch wasn't comfortable.

    Room layout was good, good variety for breakfast, room was convenient.

    Stayed in August 2021

  • Reviewed: 16 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing was glaringly wrong. It was a good value but nothing special. The pillow I had was hard as a rock and I woke up with a stiff neck. Also, not a huge deal but the air conditioner’s filter kept popping open.

    The size of the room was nice and it felt clean. The staff seemed friendly.

    Stayed in July 2021

  • Reviewed: 27 June 2021

    7.0
    Not sure we will come back the front desk lady put a bad taste in our mouth.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I would like to see the front desk staff to be more willing to get items such as towels, bedding, etc. she would use excuses like house keeping isn’t here.

    The pool is warm.

    Stayed in June 2021

  • Reviewed: 18 June 2021

    8.0
    It was fine
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Housekeeping-we were told rooms were serviced every three days. Nothing was done to our room, we had to go ask for towels and empty our own trash.

    Most every thing was fine.

    Stayed in June 2021

  • Reviewed: 10 June 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Loud people in the parking lot woke me up after midnight. Maybe because of Covid protocols, there were no coffee pods or cups for the coffee maker. The refrigerator was inoperable. Also - the remote for the television was missing.

    The room was clean and the bed was comfortable!

    Stayed in June 2021

Showing 1 – 25

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