Lifts were slow at times but understandable during busy periods.

The location was perfect to Times Square and a good central walking location to many of the iconic must visits and subways in NY . The staff were always super helpful, and efficient with check in/ out and bag storage. The bed was very comfortable.

Stayed in May 2024

The food on the breakfast buffet was often cold. The room is very crowded and it was difficult to find seating. People were often taking their food back to their rooms to eat. We missed having drawers or shelves for our clothes.

The rooms were comfortable and clean. The staff was outstanding. The made to order eggs were very good as was the happy hour menu.

Stayed in May 2024

A bit tight on the complimentary water. Other hotels provide guests with at least a bottle of water for each person per night. However, the elevator took a long time.....

Breakfast room was ok, it does need a little attention on the cleaning side. The room was fine, except the bathroom is a bit tight. Some extra towel rack would be nice.

Stayed in May 2024

The room was very small but that was expected. The elevators were sometimes challenging to get as they were very busy.

Great extras like reception, breakfast and even an outdoor rooftop movie.

Stayed in May 2024

Great location. Room was clean. Breakfast was nice, but get up early or it will be busy.

Stayed in May 2024

The rooms were very small for an Embassy Suites. I paid for a “junior suite” and it barely fit me, my husband and 2 year old son. It also felt basic. Nothing stood out about the room other than the space being small.

The location was central and getting in and out of the hotel was pretty easy.

Stayed in May 2024

Price bit high

Nice breakfast, good location

Stayed in April 2024

If I had to point something out it would be the tv that was not standing straight on the wall, it was hanging with one side lower and when we moved the sofa it was heavily dusty, it took us a long time to clean that. That wasn’t cleaned for a looooong time. Other then that cleanliness was very good

I like the staff, very helpful at all times and very friendly. The location was pretty good, centered and we could easily reach various attractions and stores.

Stayed in May 2024

Room was quite small, as per all the reviews we had read, but for a hotel in the middle of NYC, I wouldn't expect anything too much bigger. It might be more of a struggle for more than 2 adults and a child, like our party.

Central location was great, easy walking distance to pretty much all things of interest. Good gym. ,great staff. The room was clean, and housekeeping were on top of it every day. Waking up to the Empire State every day was cool.

Stayed in May 2024

Slightly expensive in comparison to other hotels in the area. Breakfast room was also too small for the number of people needing to use it.

Excellent location, nice rooms, very comfy bed!

Stayed in May 2024

The sofa bed would not open the third night. Used it night one, did not use night 2 b/c we had a 3rd room Friday night and last night it jammed. We were too late and too tired to wait for help. The breakfast is very nice offering, not enough space to sit comfortably if you try to eat the last hour of service. Also, the staff could not keep up with cleaning and providing clean cups and utensils. Most importantly— the resort fee is too much $30 per day, if breakfast is included and you go out to site see and have dinner out. Not enough time to use the $30 at the bar.

The staff was very friendly and professional, the location was perfect for our groups needs.

Stayed in May 2024

Cheaper rate but it was no more than everything else at this location at this time.

We thought this hotel was great. Room fit our family perfectly and w the junior suite divider it felt like it was two rooms, kids had their own tv! Free breakfast was great and contrary to many reviews online, there was plenty of room. Service at breakfast was excellent and young man who checked us in and out was excellent. We will definitely consider this hotel when we return to the Big Apple !! Location can’t be beat.

Stayed in May 2024

The breakfast was not so good. And not many choice. As well as not enough place to sit and eat with so many people.

The personel was very nice and fast to accommodate.

Stayed in May 2024

The big Jamaican lady on the fourth floor cafeteria who seems to run the floor is needlessly rude and inattentive. I ordered burgers that were packed and ready but sat there for 10 minutes getting cold because she didn't want to get to it. Later that night, I stopped by the cafeteria again to look for a plastic fork, and she rolled her eyes at me and told me to just take one of the metal ones and then closed the door.

Solid amenities (microwaves, refrigerators, large TV and couch, etc;) and location; a "bang-for-your-buck" kind of hotel.

Stayed in April 2024

Free breakfast and drinks in the pm.

Stayed in April 2024

Breakfast room is too full at any time during the day. You can get up in the morning to rush to find a free table... The situation was quite unacceptable and I wasn't able to order an omelette due to long queue. Evening refreshment has a really poor choice of food or snacks... Also there, long queue at bar is really annoying The get a better experience, at the level of a 4 star, common spaces for breakfast and evening reception must be enlarged Room sold for three people, but it's too small. There's no space to put luggage or to move freely

Really cool view from my room over the empire state building Really warm and gentle staff at check-in, checkout or to help you for taxi booking Breakfast is ok, but still not excellent Evening refreshment is ok to get some drinks Clean room and large bathroom

Stayed in April 2024

The hotel charges $30 credit per room per night. You can use it in the lobby bar which offers drinks and snacks. I did not want to spend time in hotel obviously so I paid $90 for nothing. If I knew they are charging for this, I wouldn’t booked this hotel.

The breakfast and location are amazing. Most of the touristy areas are in walking distance. The hotel is very clean and quiet. Breakfast area can be busy sometimes.

Stayed in April 2024

Breakfast was very poor, very little choice and too over crowded

Location was very central

Stayed in April 2024

The trash out front of the hotel..

It was close to a lot of things!

Stayed in April 2024

There was no food at 8:30 am and what you had was cold, service was very slow..

Nothing

Stayed in April 2024

The elevators took forever. We were waiting so long multiple times. That's the only one issue I experienced.

I was very very pleased with my stay at this hotel. The room was excellent in every way; very clean, the bed was really comfortable. I also loved the breakfast that was included; there was a wide selection and food was delicious. I also enjoyed the bonus of 2 welcome drinks and snacks the evening I arrived. Although I didn't use the 30% offer for their restaurant, I appreciated that it was offered. All the staff were very courteous and provided great service. The hotel is very conveniently located, and close to many attractions. For a last minute booking and that too for the evening, I think I got great value for the money. I will definitely be returning.

Stayed in April 2024

Comfort could have been better pillars terrible flat Fuller air worst pillars I ever slept on

Very nice breakfast good location

Stayed in April 2024

Property was good

Very friendly staff. Good shopping location even though it was a little away from Times Square

Stayed in March 2024

The price of drinks was eye watering

Location

Stayed in February 2024