4650 West Airport Freeway, Irving, TX 75062, United States
#63 of 84 hotels in Irving
Guests' ChoiceBased on 273 hotel reviews
6.6Cleanliness
7.3
Comfort
7.2
Location
8.2
Facilities
7.0
Staff
7.6
Value for money
6.8
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End of dialog contentReviewed: 1 June 2024
Millicent
United StatesBeing charged for parking during our stay. It is crazy that we were guests who paid for our stay. This is a fee that will make me think twice in the future before booking.
The breakfast, hotel staff and the location of the hotel were ok.
Stayed in May 2024
Reviewed: 15 April 2024
P
United StatesI slept on the couch and you could feel the springs they need a new sleeper sofa
Breakfast was great fitness center was great I gave my sister and brother-in-law the bedroom and I took the living room and the sleeper sofa really needs replaced everything else was great
Stayed in April 2024
Reviewed: 24 February 2024
Tisha
United StatesYour indoor pool was very cold
Very nice and clean
Stayed in February 2024
Reviewed: 7 January 2024
Kendra
United StatesNothing to complain about. It was fine
Location, breakfast, quiet
Stayed in December 2023
Reviewed: 19 December 2023
Van
United StatesRooms need renovation.
Location, excellent complimentary breakfast, friendly staff.
Stayed in December 2023
Reviewed: 25 October 2023
Karen
United StatesBathrooms could be updated. Rust in some areas
Hotel is aged, but overall in good condition. The hotel bar/restaurant was loud due to people in there but the bar tender/server was very good.
Stayed in September 2023
Reviewed: 9 October 2023
Benny
United Statesit has the worst internet possible to offer. They do not have internet, att provides it online and it is horrible. Fix it ASAP.
breakfast
Stayed in October 2023
Reviewed: 3 October 2023
Sarah
United StatesOur key kept not working so I had to replace it multiple times and kept getting locked out of the room. The digital key feature did not work. The AC seemed to not always work in our room so one night we were really hot and I had trouble getting it to turn on. The walls are thin so we heard someone moving furniture around or something one night for a long time that kept us up. The TV is old and outdated and took forever just to go through channels. One of the lamps did not work in the room so the lighting was dim. The door did not open to the balcony, which I guess may be a safety feature now, but I like when we are able to open the door in other embassy suites we have stayed at.
It was a nice hotel, clean, and pretty inside. The staff was friendly. Breakfast is great as usual at the Embassy Suites which is why we stay there. Rooms are spacious as expected.
Stayed in October 2023
Reviewed: 17 September 2023
Patricia
United Statesphone was not working in the room and no shower gel, shampoo or conditioner
Check in was fast. I had to use my cell phone to contact front desk for shower necessities as my room phone was dead
Stayed in September 2023
Reviewed: 14 June 2023
Keith
United StatesSome of the facilities are showing wear and tear. The dresser drawer would not stay closed. The phone system is antiquated. Can’t reach front desk.
Great breakfast.
Stayed in June 2023
Reviewed: 21 March 2023
Antoensha
United StatesPool was closed on spring break
Manager Mr.Allen is a wonderful guy and thank you very much
Stayed in March 2023
Reviewed: 17 March 2023
Elissa
United StatesBathroom size
Bathroom was very small for sharing a room with 5 other people it is a little dated but overall I would stay again
Stayed in March 2023
Reviewed: 20 January 2023
Angela
United StatesIt’s ok
Stayed in January 2023
Reviewed: 14 November 2022
Amanda
United StatesThere were a lot of kids running around everywhere. Think it was a team for a tournament . Seemed like they were not prepared for this. They ran out of everything towels at the pool, covers, pillows
Breakfast, pool
Stayed in November 2022
Reviewed: 1 November 2022
Andrea
United StatesThe rooms need to be upgraded
Liked the breakfast, and the shuttle. And the staff was excellent. And the happy hour. Will definitely return.
Stayed in October 2022
Reviewed: 18 September 2022
Roberto
United Statesnothing all was great
great location and awesome breakfast
Stayed in September 2022
Reviewed: 14 July 2022
Casey
United Statesthe pillows were very comfortable
nice property with great location
Stayed in July 2022
Reviewed: 8 July 2022
Rochelle
United Statesthere was a fire or something and we had to stand outside and none of the staff addressed the issue and had us standing outside and when returned still no one communicated with us and no compensation
inside of hotel was beautiful
Stayed in June 2022
Reviewed: 6 June 2022
Shanda
United Stateswe had ants in our first room. the staff moved us to another room which was much better.
staff was super friendly and helpful.
Stayed in May 2022
Reviewed: 22 March 2022
Ashley
United StatesLove the breakfast
Stayed in March 2022
Reviewed: 20 March 2022
Kimberly
United States1) They used to serve better snacks during Happy Hour 2) Pool was dirty…..on the weekend? 3)
Inside Pool
Stayed in February 2022
Reviewed: 16 March 2022
Kimberlee
United StatesRipped furniture in lobby. The bathroom door bumped into the toilet.
They needed more staff to help with check in. It took almost 45 mins from arrival
Stayed in March 2022
Reviewed: 22 January 2022
Ghaly
United Statesthey removed the snack bar , the pool was smelly why we need to pay $10 for parking as long as we are guest at the hotel.
the location and the lobby area
Stayed in December 2021
Reviewed: 5 January 2022
Melisse
United StatesThe pool was a bit dirty, needed to be skimmed. The hotel rooms are pretty outdated and need to be upgraded (ceiling panels starting to fall down, needed new paint, shower head plate was disconnected from wall, etc.), furniture felt very cheap.
The indoor pool and hot tub were beautiful. The common areas are beautiful with the fountain and the seating areas.
Stayed in January 2022
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