I'm a big Coffee fan & the coffee at breakfast was really bad. The pods in the room were really good. Beds were a little too firm for my liking

The room set-up was really nice. Breakfast was really good.

Stayed in May 2024

Being charged extra for parking. Especially as far away from city hotel located pay parking seemed too much. There was plenty of parking

Breakfast good, lots of seating. Cocktail and appetizers were nice.

Stayed in March 2024

Rooms are outdated.

Location is convenient.

Stayed in February 2024

Don't feel like the prices are very transparent. When I inquired about the price difference I was told the third party vendor doesn't necessarily know all the taxes that get charged. Uh .... what? Also didn't like that there is a parking charge that isn't included in the daily room charge. I get that this hotel is near an airport and they're trying to avoid people leaving vehicles sitting for days but why isn't it included in the room charge per day that you are staying at the hotel?

Excellent breakfast, one of the best I have had at a hotel. All staff were pleasant. The kids enjoyed the pool. The nightly reception/ cocktail hour was nice but too early to be enjoyed most nights if you're actually doing things in KC.

Stayed in March 2024

noisy kids

breakfast, room, staff

Stayed in March 2024

The only thing I would complain about is breakfast. There was no choice of meat on the buffet.

Stayed in March 2024

There was old pizza and trash behind the night stand and not enough towels

The room was perfect…I mean perfect

Stayed in January 2024

Our refrigerator didn’t seem like it was cooling as cold as it should. The person at the front desk said that’s the way all rooms are. That is the only even slightly negative comment I could come up with. Everything really met or exceeded our expectations.

It was clean, all staff was excellent and extremely friendly! We spent some time at the bar and both the gentleman that worked Friday night and the lady that work Saturday night were super nice, helpful, fun and cared that we were having a good time and had everything we needed! They were both awesome! I will stay here again for sure!

Stayed in January 2024

I wish they’d update the beds and the fixtures in the rooms. One of our double beds sloped so bad it would roll you onto the floor. Multiple lamp fixtures didn’t work in our room. Living room furniture seemed very old and worn in.

Very inviting, friendly staff. Love the evening cocktails and the breakfast in the morning is fantastic.

Stayed in January 2024

The room was dated. I noticed the grout in the bathroom was stained. The bathroom toilet was a slow flush. The maid service did not remove towels or clean or visit room daily. Two people in a room for three days required more than two towels. The room should have been stocked with more towels.

The breakfast & cocktail hours were excellent.

Stayed in December 2023

Pool needs to be heated! Some updates are needed in the rooms! Like one matching color paint instead of 2 different ones mixed all in different spots! Fix some of the doors and door knobs! Some are broken and cheaply maintained! Replace the carpets.. they look nasty! Add a hot tub for adults.

Staff, food and facility for the most part was great!

Stayed in December 2023

I wish you’d have queen beds in your suites. That’s the only reason it wasn’t a 10.

Breakfast is excellent!

Stayed in November 2023

Had to pay for WiFi

The environment was nice.

Stayed in November 2023

Had a great driver in the courtesy bus from the airport but didn't know I was supposed to call for collection from the airport. My phone wouldn't work in USA (I am from UK) but someone else called on my behalf.

Suite was great, staff were friendly and helpful and got a meal and excellent gin and tonic at the bar.

Stayed in November 2023

Breakfast, friendly people,

Stayed in October 2023

The mattress in the foldout couch was horrible. No adult could possibly sleep on it. We had 3 people and needed to use it. Need to improve or be honest and let people know.

Stayed in October 2023

N/a

The food

Stayed in September 2023

The hotel is starting to show its age in regard to the rooms, so it looks a bit dirty in some areas.

The price/quality ratio is quite good compared to other hotels when it comes to a party of five. The afternoon complimentary drinks are basic but appreciated and the breakfast gets the job done as well. If I go back to KC under the same circumstances I would not hesitate to book again.

Stayed in August 2023

Nothing!

Lovely hotel. Friendly and helpful staff. Room was very large, clean and comfortable. Wine at the bar was very reasonably priced. Airport shuttle was on time, and driver was friendly... even while being mistreated by a hotel guest from another hotel wanting to go shopping.

Stayed in August 2023

Dated property

Happy hour and breakfast

Stayed in August 2023

The air was not blowing real good in the bedroom

I like the hotle

Stayed in August 2023

The hotel was just a little dated compared to others. Not a deal breaker but just something you notice when you stay in many suites.

Embassy suites are our go-to hotel on family trips. Can't beat the breakfast and the happy hour in the evening it is just perfect for families.

Stayed in July 2023

I got rid of the hot tub The evening reception where they do the appetizers and the free drinks The drinks were really really bad they were made bad so we just went ahead and skipped out on the free reception and bought our own! Our shower had some kind of clog of some sort and it held water well you were taking a shower but I did tell the front desk and they said they were going to take care of it

The breakfast

Stayed in July 2023

The facility needed to be updated and a deep cleaning.

My family loved the breakfast and the two separate spaces. We had a king room with the sofa. We were able to close the door and sleep while the kids stayed up and watched tv a little later than us old folks.

Stayed in July 2023