Cleanliness and run down.

The common main areas were nice and kept up. The staff was very friendly! The happy hour and brew were a great addition. The condition of the room was grubby and old, definitely in dire need of a remodel. The beds were comfortable but the couch and everything felt old and dirty. Toothpaste spit on the mirror and faucet and hair on bathroom floor. Not cleaned well at all.

Stayed in May 2024

This property should not be part of the Embassy Suites hotels. Its old dirty and lacks the amenities it use to have. We have stayed here many times in the past for the annual tennis t

Staff was very friendly and helpful.

Stayed in May 2024

The rooms were a bit tired. The sofa in the living area squeaked every time you moved.

The location, courtyard & lobby

Stayed in April 2024

Good location, quiet … good views … food was good too !

Stayed in March 2024

This hotel needs to be renovated inside and out. I couldn't believe that Hilton would allow a property to fall into such disrepair. On the other hand, the employees are the best! Housekeeping and maintenance managed to respond to my requests, the front desk staff was always friendly, and the staff working in the reception/eating area kept the area fully stocked and well organized.

Staff is amazing.

Stayed in February 2024

no hand soap in bathroom, had to call housekeeping. room supplies not present upon check in. only two coffee pods , no trash can in kitchen area. Generally room did not have a complete set up for the next party

morning breakfast good

Stayed in March 2024

The property was a bit rundown. Outdoor areas needed fresh paint, my nails turned green in jacuzzi, there were smudges on the walls, stains on carpet and a moisture smell in unit. The bathroom light only turns on when the wall is banged, and the shower had what looked like mold. On a positive note the bed was very comfortable.

Staff was great

Stayed in March 2024

Dated. Needs to be renovated to be worth current rates. Entry room needs a coffee table or a small table and another chair. Outside furniture was torn.

Location. Nice gym.

Stayed in March 2024

It is showing its age. Though clean (for the most part) it’s a bit rundown. Our room was on the 3rd floor and very quiet but the AC wouldn’t turn off and we had no heat. They sent someone who “switched” something and we had heat (but then no AC). Great breakfast, hosted cocktails and snacks in the evening and staff is always friendly. On checkout we were pleased to hear they will be starting room renovations in another month or so.

Location and being a host hotel for the tennis tournament.

Stayed in March 2024

The maintenance man told me that President Obama’s wife was a transvestite and both of their kids were adopted!!!!!! Very inappropriate.

Front desk staff were very helpful

Stayed in March 2024

a fair amount of noise came thru the ceiling when people above us would move around

breakfast nie room

Stayed in February 2024

Charging for early check in is absurd, Our shower head did not work properly and there was no hair dryer. The bag was there but the dryer was not. Staff would not bring one to us, we had to go down to get it.

room was large and bed comfortable. Breakfast was fantastic.

Stayed in February 2024

Not very clean. The single use plastics and disposable everything make the place seem cheaper than it is.

It looks like it was a really nice place that has run into disrepair.

Stayed in January 2024

The place is tired and needs upgrades. (Peeling paint - drab colors in rooms.) We asked for room cleanup and it never occurred in 7 days. Brought clean towels but dirty towels stacked up and were never cleared. Needed garbage emptied and they never came to do it.

Great location with east access anywhere we wanted to go. Great breakfasts!

Stayed in December 2023

The hotel is very dated. It's in need of a facelift. The room furniture is worn and scuffed. There was only one side lamp with outlets so it was tricky to plug in all our devices. The shower needed a good scrubbing from some traces of mold.

The hotel is in close proximity to all the events and landmarks in Palm Desert.

Stayed in November 2023

Water cooler in exercise room was broken. Place was a bit dirty but know a big group just left.

Good value. Pool was heated. Staff was nice. Nice free breakfast

Stayed in November 2023

Old, badly in need of a refurbishing.

Not much

Stayed in November 2023

Rooms are dated and lighting is poor in bathroom. This hotel could def use an upgrade to Hilton standards. I was disappointed in first room and complained. Moved to a much nicer room and thankful for that because I was considering leaving

Beautiful grounds, plenty of parking, free breakfast and evening cocktails

Stayed in November 2023

The WiFi at this location is terrible even with the upgrade. Made working difficult. We booked a king suite hoping for a meeting but could not host with such a poor connection. Scottsdale, San Diego and Las Vegas all have good internet. Maybe it the location in general? The entry way music level is set loud enough that it can be heard in our king suite THE ENTIRE NIGHT. We stayed in 2 different rooms and the smaller suite bathroom needed work. Water damage to door molding and loose tiles.

Location is great and the staff is incredibly cheerful. The beds are very comfortable. Breakfast is consistent with other embassy locations

Stayed in October 2023

Rooms are dated, in poor condition and in need of renovation, AC units are incredibly loud.

Breakfast was good with many choices

Stayed in October 2023

Ac was super loud. People in room above us were loud.

Staff was amazing! Breakfast was great.

Stayed in September 2023

First room I got > room was unlocked and hanging open + all bedding was scattered everywhere. Second room HAD NO SHOWER CURTAIN and limited TV channels. Not to mention I am a Hilton Honors and no mention was made of that. Not a deal breaker but overall not a fantastic experience.

Comfy bed and great a/c. Great breakfast selection !

Stayed in August 2023

Our a/c went out in the room!

Friendly staff, helpful and accommodating. Complimentary breakfast was great! Room was clean. No smoking in property

Stayed in July 2023

The pool water was way too hot and it was already got outside

The breakfast was good

Stayed in July 2023