Homelessness

Building interiors

Stayed in May 2024

Broken elevator, housekeeping not the best but also not the worst

Everything was fine as usual

Stayed in May 2024

Elevator was broken when we were checking out so that was a hassle. Also housekeeping went in our room when specifically told not to

We have stayed here several times, everything in g was fine, there were a few more shady characters than usual this stay though

Stayed in May 2024

Decent hotel. The neighborhood was not decent.

Stayed in May 2024

The location is in Tenderloin, not at all safe, huge issues with unhoused sleeping in the side street. I made a note to Uber not to drive me down this side lane as people were living in the street. I arrived back at the hotel one night and the door was locked and the lobby was unattended. I was locked out on the street and thankfully the Uber driver waited with me while we banged on the door until a member of staff returned to let me into the hotel. Can be a scary location. Shame because the hotel and staff are pretty good.

The room was modern and clean.

Stayed in March 2024

Very noisy, as the walls are pretty thin. Unfortunately, a good share of guests on my floor were quite loud (in multiple ways ><), doors do get slammed and sounds of ambulances were not uncommon.

The room was very clean and very nicely decorated. It was located close to bus stops and restaurants. TV was functional and there was a huge mirror, perfect to check your outfit before heading out.

Stayed in May 2024

The first room we were put in made a noise from the aircon system every 30 minutes that lasted 2 minutes. It was so loud we needed to move rooms. The second room windows were so light we could hear everything on the street all night from homeless fighting to cars doing burnouts. The floor was dirty, as was the bathroom counter. The blinds were dirty and there was no tv remote. Every time we attempted to speak with a staff member they were on FaceTime with people and we felt like an inconvenience. They remained on the call every time.

Good value for money, comfortable rooms and good location for tourists.

Stayed in April 2024

Tough neighborhood

Amazing staff. Really good people but in a challenging neighborhood. I felt a bit uncomfortable in the neighborhood with the homeless crisis, but the staff was excellent at helping me understand how to navigate the situation

Stayed in April 2024

location

location - accessible to reach

Stayed in April 2024

Windows and walls provide little to no protection from outdoor sounds and phones kept beeping every 5 minutes

Nice clean rooms with cute aesthetics

Stayed in April 2024

Cold

Room space service

Stayed in April 2024

Parking is not on site.

The outside pictures on the website are misleading. The door to the entrance was hard to find and parking was not onsite but 4 blocks away. There are a lot of homeless people around.

Stayed in March 2024

The location was overrun by houseless people. The ability to walk or even leave the premises was so overwhelming that we felt the need for pepper spray to stay safe. At night they yell at each other so much it seems like they are right outside your window. It was a bad sleeping situation because it was one yelling fit after another. Additionally the place did not even have provided parking for this already bad area. There was a cheap overnight option across the street but it still ran the risk of my car being broken into.

The room, perfectly comfortable and certainly cozy.

Stayed in February 2024

Location is really jeopardized due to insane amount of people living on the streets

Easy check in, clean room

Stayed in September 2022

The location. It sits right at the edge of the tenderloin, an area known to be the epicenter of the addiction/homeless crisis so it can get quite dodgy especially in the evenings.

The staff were lovely, the rooms were small but comfortable and the hotel felt safe and cozy.

Stayed in September 2022

Very noisy outside throughout the night, the windows did not block out much sound. Would not stay here with children as there are lots of homeless people and drug users congregated in the streets around the hotel. We didn’t experience any trouble but we’re a little shocked at the blatant drug use we saw, and how impoverished some people were, as well as the litter and mess on the streets.

Very comfortable bed and nicely decorated. It is easy to get a bus from there to other parts of the city. Convenience shops and lots of restaurants near by.

Stayed in September 2022

The area around us full of Drug addict And very unsafe

None

Stayed in September 2022

Staff at the front desk are extremely unfriendly. We have stayed here 4 times in the past 4 months and every front desk person we have encountered has been in a bad mood. There is no loading/unloading zone in front of the hotel, and the side streets near the hotel are very sketchy. We are unable to park and unload our luggage, so we have to haul everything from the parking garage, which is over a mile away. Lastly, and the reason we will never return, the hotel canceled our most recent reservation without a reason, and when I called to inquire about it, they refused to provide an explanation. So even though it's a decent hotel at a reasonable price, we won't be going back, which is too bad because it had become our go-to spot for our monthly stays in San Francisco.

The hotel has a modern feel and seems to be pretty clean.

Stayed in August 2022

a lot of homeless people and drug addicts near the hotel, you feel a little bit unsafe at night

nice furniture in the room, comfortable

Stayed in September 2022

Surrounding, the hotel itself was perfect, but a lot of homeless in the street, at the centee

Hotel itself was all right, just really small rooms

Stayed in September 2022

we were placed in a room on the 2nd floor facing the street which kept us awake all night due to street noises, cop cars, people yelling etc ideally the rooms should have heavy drapes to help with sound seepage and customers should be warned of nose pollution at night. I recommend people request to not be placed in these rooms if you want a good nights sleep

clean and modern. helpful staff. central.

Stayed in September 2022

Extremely noisy from the street below, did not get much sleep (no soundproofing) Lots of homeless people where the hotel is located The streets and pavements / sidewalks surrounding the hotel are filthy (obviously not the hotel’s fault) Room is very small No wardrobe: only a frame and a few coat hangers. (There is a chest of drawers). No in-room safe No fridge No food or drinks available in the hotel, not even a vending machine

Comfortable bed Staff are friendly

Stayed in September 2022

The hotel does not have parking

Rooms are nicely done

Stayed in September 2022

The Heater didn't work, the area had a lot of homeless people,I got an parking ticket for 84 dollars due to they didn't have an garage the room was to little .

The color of the floors

Stayed in September 2022