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Reviews of Red Roof Inn Cincinnati Airport–Florence/ Erlanger 2 stars

599 Donaldson Highway, Erlanger, KY 41018, United States

#7 of 8 hotels in Erlanger

Guests' Choice

Review score

Based on 293 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    6.9

  • Facilities

    5.9

  • Staff

    6.7

  • Value for money

    6.5

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 23 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was not as clean as expected, we weren't expecting perfection in a smoking room but there was food on the remote, the ice bucket lid was dirty and the plastic table side channel guide had years of dirty fingerprints and residue all over it. A little extra cleaning would have gotten them a 10 in our book.

    The location was good, the price was fair. My husband is a smoker so we always stay in a smoking room, often those rooms have a heavy odor but this room was much more tolerable.

    Stayed in April 2024

  • Reviewed: 10 January 2024

    5.0
    Passable
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Didn't get refunded for leaving a day early even after the guy at front desk said contact booking I'll get my money back but booking couldn't get ahold of them so they got 135$ to stay from 10pm to 11am check out next morning

    Stayed in January 2024

  • Reviewed: 18 December 2023

    7.0
    Workers don't give 2 sheets in the wind!
    • Leisure trip
    • Couple
    • Deluxe King Room – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we left we went back.in to give a tip to man and woman who had went in before the door was closed. They did NOT change the sheets. I saw them.remove and replace sheets!

    Stayed in December 2023

  • Reviewed: 19 August 2023

    5.0
    Better than expected
    • Business trip
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff had a language barrier that made it complicated to communicate with.

    The rate was the cheapest in town due to a baseball game. And the room was unexpectedly spacious and clean.

    Stayed in July 2023

  • Reviewed: 12 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old food by the fridge & ROACHES!!!!

    The location the room feel the beds.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    5.0
    Comfortable beds
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clientele around hotel less than desirable

    Close to airport

    Stayed in July 2023

  • Reviewed: 7 August 2023

    6.0
    It was nice we will go back again
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No coffee pots in room and no breakfast included

    The bathroom was not cleaned well! The room was nice.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    7.0
    Simple stay, but could have been better.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room – Non Smoking
    • Stayed 2 nights

    Bed pillows are too small and too soft. Bathroom is kind of run-down and not well kept.

    Location was in a convenient area to my destination city.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Slept good about it
    • Business trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    How every morning I had to go down and get a new key because for some reason it stopped working

    Location

    Stayed in June 2023

  • Reviewed: 8 July 2023

    6.0
    Was an ok location, clean looking, and quiet
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was barely any parking

    It was right off the freeway

    Stayed in July 2023

  • Reviewed: 2 July 2023

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had no TV remote. I reported it to the desk and was told they would send one along with extra towels. Never received. Also room had no tissues - weird.

    Stayed in July 2023

  • Reviewed: 16 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    upholstery on the one chair is falling apart.

    cheap and on the way.

    Stayed in June 2023

  • Reviewed: 26 May 2023

    5.0
    it was nice place but need a remodel
    • People with friends
    • Deluxe Double Room with Two Double Beds – Smoking
    • Stayed 1 night
    • Submitted via mobile

    things in the room weren’t working

    staff were nice

    Stayed in May 2023

  • Reviewed: 21 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Our suitcase came up missing and staff was very rude about it. Saying no body had access to our room but us and cleaning people. Knowing WE DID NOT DISPOSE OF OUR SUITCASE THEY STILL ACCUSED US OF DISPOSING OF OUR SUITCASE AND THEIR STAFF HAD BEEN WITH THEM FOR IVER 10 YEARS AND NEVER STOLEN ANYTHING. HOW STUPID DO THEY THINK WE ARE. WE ARE VERY HONEST PEOPLE. THEY ARE ALSO VERY STINGY WITH TOWELS AND WASH CLOTHES. THE FIRST NIGHT WE ONLY HAD 1 HAND TOWEL AND ONE WASHCLOTH. THERE WAS ALSO SOMEONES DIRTY SHIRT AND UNDERWARE BEHIND THE DRESSER AT THE ONE SIDE OF THE BED. ANYTIME WE QUESTIONED ANYTHING THEY SHOT US DOWN LIKE WE WERE IDIOTS. NEVER HAVE I BEEN TREATED LIKE A CRIMINAL LIKE THAT.

    Convience

    Stayed in April 2023

  • Reviewed: 17 January 2023

    6.0
    I was very exhausted and this place looked welcoming and kept me from driving tired
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was a little dated

    the cleanliness overall was refreshing

    Stayed in November 2022

  • Reviewed: 31 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Cold wait for the elevator

    Huge bathroom

    Stayed in December 2022

  • Reviewed: 31 October 2022

    7.0
    Ok will be looking for a different place to stay on our next visit.
    • Couple
    • Deluxe King Room – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was alittle dirty mold in bathroom. whole in bathroom door. mouse trap by the refrigerator. The lady at front desk when checking in was not nice or friendly at all!!!

    easy to find off interstate

    Stayed in October 2022

  • Reviewed: 24 October 2022

    7.0
    Just okay
    • Business trip
    • Family with young children
    • Deluxe King Room – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Antique appearance, old mattress and room facilities need more maintenance

    Well located. Fair price

    Stayed in October 2022

  • Reviewed: 5 October 2022

    6.0
    Convenient location; older property with mostly long term guests.
    • Business trip
    • Solo traveller
    • Deluxe King Room – Non Smoking
    • Stayed 1 night

    Noisy guests in other units. Magnetic door key failed often

    They gave me first floor room which I requested.

    Stayed in July 2022

  • Reviewed: 3 October 2022

    7.0
    booking.com scheduled us for a smoking room which was discusting. I will be watching for this in the future.
    • Leisure trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there was no in room coffee

    the office staff was very helpful

    Stayed in October 2022

  • Reviewed: 3 September 2022

    5.0
    Smells bad
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Holes in the sheets, dirty towels and sheets, bad smeel because we had a smoking room and we DON'T smoke! No coffee, no shampoo/conditioner...

    Free parking, guy who came to give us new sheets and towels was very nice. Even though he told us the housekeeping people get 5$/room!! 🙄

    Stayed in September 2022

  • Reviewed: 20 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room – Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Feeling unsafe from time to time. It seemed like there were some people that lived there long term. Scary at times.

    The price. It was a good value for the 4 nights. The staff was helpful.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    7.0
    Great place to stay, communication needs improvement
    • Leisure trip
    • Solo traveller
    • Deluxe King Room – Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff seemed overworked (perhaps understaffed?) and consistently made me feel like I was inconveniencing them by trying to do normal things like check in or ask questions about availability. I also didn't hear back about my request to extend my stay until after I had already left, despite having made a request 2 days in advance. Staff also smirked at my wearing a mask until learning that I actually had covid.

    The place was extremely clean and well kept. It was easy to walk in and feel comfortable. Stay here if you are most interested in a fresh place close to the airport.

    Stayed in July 2022

  • Reviewed: 24 July 2022

    5.0
    i dont think I'll stay there again you can't go there to rest because of a bad headache it doesn't w
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds – Smoking
    • Stayed 2 nights
    • Submitted via mobile

    i did not like to much about the place i ask them to put me in a room that would be quiet because of my bad headaches and they was painting and fixing the things in the room next to me so it was not quite

    i was trying to sleep and the cleaning lady was knocking wanting to come in and i said it was sleeping she left

    Stayed in July 2022

Showing 1 – 25

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