599 Donaldson Highway, Erlanger, KY 41018, United States
#7 of 8 hotels in Erlanger
Guests' ChoiceBased on 293 hotel reviews
5.5Cleanliness
6.1
Comfort
6.1
Location
6.9
Facilities
5.9
Staff
6.7
Value for money
6.5
Free WiFi
5.6
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End of dialog contentReviewed: 23 April 2024
Jones
United StatesThe room was not as clean as expected, we weren't expecting perfection in a smoking room but there was food on the remote, the ice bucket lid was dirty and the plastic table side channel guide had years of dirty fingerprints and residue all over it. A little extra cleaning would have gotten them a 10 in our book.
The location was good, the price was fair. My husband is a smoker so we always stay in a smoking room, often those rooms have a heavy odor but this room was much more tolerable.
Stayed in April 2024
Reviewed: 10 January 2024
Cogsville
United StatesDidn't get refunded for leaving a day early even after the guy at front desk said contact booking I'll get my money back but booking couldn't get ahold of them so they got 135$ to stay from 10pm to 11am check out next morning
Stayed in January 2024
Reviewed: 18 December 2023
Battaglia
CanadaWhen we left we went back.in to give a tip to man and woman who had went in before the door was closed. They did NOT change the sheets. I saw them.remove and replace sheets!
Stayed in December 2023
Reviewed: 19 August 2023
Kahlil
United StatesThe staff had a language barrier that made it complicated to communicate with.
The rate was the cheapest in town due to a baseball game. And the room was unexpectedly spacious and clean.
Stayed in July 2023
Reviewed: 12 August 2023
Lewis
United StatesOld food by the fridge & ROACHES!!!!
The location the room feel the beds.
Stayed in August 2023
Reviewed: 12 August 2023
Cheryl
United StatesClientele around hotel less than desirable
Close to airport
Stayed in July 2023
Reviewed: 7 August 2023
Rhonda
United StatesNo coffee pots in room and no breakfast included
The bathroom was not cleaned well! The room was nice.
Stayed in August 2023
Reviewed: 28 July 2023
Zachary
United StatesBed pillows are too small and too soft. Bathroom is kind of run-down and not well kept.
Location was in a convenient area to my destination city.
Stayed in July 2023
Reviewed: 12 July 2023
Osborne
United StatesHow every morning I had to go down and get a new key because for some reason it stopped working
Location
Stayed in June 2023
Reviewed: 8 July 2023
Kayla
United StatesThere was barely any parking
It was right off the freeway
Stayed in July 2023
Reviewed: 2 July 2023
Thornhill
United StatesRoom had no TV remote. I reported it to the desk and was told they would send one along with extra towels. Never received. Also room had no tissues - weird.
Stayed in July 2023
Reviewed: 16 June 2023
Wayne
United Statesupholstery on the one chair is falling apart.
cheap and on the way.
Stayed in June 2023
Reviewed: 26 May 2023
Tito
United Statesthings in the room weren’t working
staff were nice
Stayed in May 2023
Reviewed: 21 April 2023
Russell
United StatesOur suitcase came up missing and staff was very rude about it. Saying no body had access to our room but us and cleaning people. Knowing WE DID NOT DISPOSE OF OUR SUITCASE THEY STILL ACCUSED US OF DISPOSING OF OUR SUITCASE AND THEIR STAFF HAD BEEN WITH THEM FOR IVER 10 YEARS AND NEVER STOLEN ANYTHING. HOW STUPID DO THEY THINK WE ARE. WE ARE VERY HONEST PEOPLE. THEY ARE ALSO VERY STINGY WITH TOWELS AND WASH CLOTHES. THE FIRST NIGHT WE ONLY HAD 1 HAND TOWEL AND ONE WASHCLOTH. THERE WAS ALSO SOMEONES DIRTY SHIRT AND UNDERWARE BEHIND THE DRESSER AT THE ONE SIDE OF THE BED. ANYTIME WE QUESTIONED ANYTHING THEY SHOT US DOWN LIKE WE WERE IDIOTS. NEVER HAVE I BEEN TREATED LIKE A CRIMINAL LIKE THAT.
Convience
Stayed in April 2023
Reviewed: 17 January 2023
Kelly
United Statesit was a little dated
the cleanliness overall was refreshing
Stayed in November 2022
Reviewed: 31 December 2022
Jessica
United StatesCold wait for the elevator
Huge bathroom
Stayed in December 2022
Reviewed: 31 October 2022
Kelly
United StatesThe room was alittle dirty mold in bathroom. whole in bathroom door. mouse trap by the refrigerator. The lady at front desk when checking in was not nice or friendly at all!!!
easy to find off interstate
Stayed in October 2022
Reviewed: 24 October 2022
Edmundo
BrazilAntique appearance, old mattress and room facilities need more maintenance
Well located. Fair price
Stayed in October 2022
Reviewed: 5 October 2022
Gerald
United StatesNoisy guests in other units. Magnetic door key failed often
They gave me first floor room which I requested.
Stayed in July 2022
Reviewed: 3 October 2022
David
United Statesthere was no in room coffee
the office staff was very helpful
Stayed in October 2022
Reviewed: 3 September 2022
Julie
CanadaHoles in the sheets, dirty towels and sheets, bad smeel because we had a smoking room and we DON'T smoke! No coffee, no shampoo/conditioner...
Free parking, guy who came to give us new sheets and towels was very nice. Even though he told us the housekeeping people get 5$/room!! 🙄
Stayed in September 2022
Reviewed: 20 August 2022
George
United StatesFeeling unsafe from time to time. It seemed like there were some people that lived there long term. Scary at times.
The price. It was a good value for the 4 nights. The staff was helpful.
Stayed in August 2022
Reviewed: 1 August 2022
Stafford
United StatesStaff seemed overworked (perhaps understaffed?) and consistently made me feel like I was inconveniencing them by trying to do normal things like check in or ask questions about availability. I also didn't hear back about my request to extend my stay until after I had already left, despite having made a request 2 days in advance. Staff also smirked at my wearing a mask until learning that I actually had covid.
The place was extremely clean and well kept. It was easy to walk in and feel comfortable. Stay here if you are most interested in a fresh place close to the airport.
Stayed in July 2022
Reviewed: 24 July 2022
Steven
United Statesi did not like to much about the place i ask them to put me in a room that would be quiet because of my bad headaches and they was painting and fixing the things in the room next to me so it was not quite
i was trying to sleep and the cleaning lady was knocking wanting to come in and i said it was sleeping she left
Stayed in July 2022
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