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Reviews of Extended Stay America Suites - New Orleans - Metairie 2 stars

3300 Interstate 10 Service Road West, Metairie, LA 70001, United States

#16 of 17 hotels in Metairie

Guests' Choice

Review score

Based on 119 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    7.0

  • Facilities

    5.7

  • Staff

    7.1

  • Value for money

    5.7

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 13 May 2024

    4.0
    Disappointed by the hotel
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Sink was clogged. Tv didn’t work. Breakfast was instant oatmeal.

    Location and access to the interstate

    Stayed in May 2024

  • Reviewed: 9 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in February 2024

  • Reviewed: 14 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Old Room

    Stayed in April 2024

  • Reviewed: 2 March 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I couldn’t use cash at all it was 4am and I had. I money on a card and couldn’t load a card that late I was offering to pay 200$ out of pocket but they still turned it down

    Stayed in February 2024

  • Reviewed: 5 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The window leaked when it rained. The floors were sticky and I still haven't got my deposit back

    Location and coffee was good

    Stayed in February 2024

  • Reviewed: 23 January 2024

    5.0
    Liars
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They never refunded me my 100.00

    Room

    Stayed in December 2023

  • Reviewed: 27 November 2023

    6.0
    I won’t stay at this hotel again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not clean, faucet to the shower wouldn’t stop running and the bed was uncomfortable

    It was a safe area and the staff was nice

    Stayed in November 2023

  • Reviewed: 6 November 2023

    5.0
    Dunno be back this hotel in future
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Why deposit money I m unhappy with this I dunno they will pay back my money deposit??

    Staff is friendly

    Stayed in November 2023

  • Reviewed: 18 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    GPS could not locate hotel address

    Stayed in April 2023

  • Reviewed: 15 May 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was very outdated. Really need to upgrade furniture and make more modern...dresser drawers wouldn't stay closed like room was leaning. Bathroom walls really need painting lots of repairs. Toilet leaks at base. No vanity to put your stuff on...just a sink with no counter. Shower head so low couldn't wash hair with it. Only 1 trash can in whole room. Advertise free breakfast...which was coffee and oatmeal packets.

    Location

    Stayed in May 2023

  • Reviewed: 17 April 2023

    5.0
    the stay was ok but they didn’t refund my deposit after they told me it was returned on their end. I had to dispute the
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    my deposit wasn’t refunded and I had to dispute with my bank.

    nothing special

    Stayed in April 2023

  • Reviewed: 11 March 2023

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Your ad said ‘no deposit required.’ I was surprised and therefore unprepared to pay $100 deposit when I reached the hotel. 🤨

    Stayed in March 2023

  • Reviewed: 20 February 2023

    5.0
    will not book or stay at this location again needs to be updated to hotel standards and will not recommend
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    where I need to beginning with the lighting three out four lights were out two missing bulbs and the other two burnt out , the ironing board was broke and coming back that night from outing I noticed the hotel room door had a one to two inch gap from the door jam . The bathroom sink would not stop running when cut off , they had hair in the towels and tub also the trash can in the restroom had streak of brown stuff on the inner and outside didn’t want to know what was it , upon on checkout they were three baby Roaches on the wall about the shower . This hotel wasn’t worth 450 a night staying the reason of choosing this location was because of the first hotel reservation was cancelled At another location because of over booking and we drove a very long ways to get here .

    the front Desk lady was awesome very nice and courteous

    Stayed in February 2023

  • Reviewed: 6 September 2022

    6.0
    Priced too high
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    First room we were offered was flooded with water, outside was dirty and trash needed emptying. Saw a couple bugs, bad smell and floor was not fully vacuumed.

    Good location and pet friendly

    Stayed in September 2022

  • Reviewed: 1 August 2022

    6.0
    my stay was short & pleasant. Although I was not informed of a $100 deposit that takes days to be refunded
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    IHOP in walking distance

    Stayed in July 2022

  • Reviewed: 29 May 2024

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty, bad location, no hot water, building is falling apart. Small tv, bed sheets felt like cardboard. Etc.

    Nothing

    Stayed in May 2024

  • Reviewed: 20 May 2024

    1.0
    my stay was not good at all
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the men was out drinking beer i felt unsafe

    nuthing

    Stayed in May 2024

  • Reviewed: 12 April 2024

    1.0
    they put in a out of other room didn’t notice until i told staff about the bathroom sink flooding and water literally go
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    they put in a out of other room didn’t notice until i told staff about the bathroom sink flooding and water literally going everywhere, they are no dishes you have to ask for some and also no way to clean the dishes unless you ask for dish liquids, the room was somewhat clean no outside area for you to chill drink and snack machines where out of order and the tv i had in my room sound literally kept going in and out this hotel was trash .

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Pretty good stay!
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower/ tub dripping

    Clean

    Stayed in April 2024

  • Reviewed: 6 April 2024

    3.0
    Poor
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Customer service was bad the guy I checked in with he didn't know anything. I tried to extend a day and he didn't know how. I checked out the next morning and checked in to another hotel. Very disappointed... No hot water to take a shower no cups in room most hotels I stay in when out of town they have coffee makers and cups no ice buckets or machines. Worst hotel I stayed in...

    Nothing

    Stayed in April 2024

  • Reviewed: 29 March 2024

    1.0
    I got a key & returned it within minutes
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Without saying anything bad I immediately lady after I didn’t see a reason to stay & it was smelly

    Location

    Stayed in March 2024

  • Reviewed: 27 March 2024

    1.0
    I’ll never stay here again.
    • Solo traveller
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The roach I found in my room. How horrible the room smelled. The toothpaste all over the bathroom wall up to the ceiling. How dirty the floor was. How dusty the tables and TV were. Just very run down. The girl at the desk during the day couldn’t get off her phone long enough to have a conversation about check in/out. She was incredibly rude!

    N/A

    Stayed in March 2024

  • Reviewed: 22 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There is not enough blanket.. 3 pillows for 2 guests that were flat as pancakes rooms smelled like smoke, and I say rooms because we got moved to another one after we checked in to our first one that was smoked in..broken bathroom vanity no dishes or pots at all in room even though you have a kitchenette..burner on stove did not work..stove looked like it was from a junkyard. And charged for early check-in..

    We didn't like anything about the place.

    Stayed in February 2024

  • Reviewed: 22 March 2024

    1.0
    Very uncomfortable because I felt like I I didn’t know if the worker was trying to rob me or adult me. Didn’t understand
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the fact that one of their staff members walked in the hotel room in me while I was naked three times. They had broken stuff in the closet.

    That it’s quiet

    Stayed in March 2024

Showing 1 – 25

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