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  5. Reviews of Extended Stay America Suites - Orange County - Katella Ave

Reviews of Extended Stay America Suites - Orange County - Katella Ave 2 stars

1635 West Katella Avenue, Orange, CA 92867, United States

#12 of 15 hotels in Orange

Guests' Choice

Review score

Based on 405 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    8.2

  • Facilities

    6.6

  • Staff

    7.9

  • Value for money

    6.8

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 22 April 2024

    7.0
    Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a good area because I have to go to a concert but it was kind of ghetto and then I thought it’d be like a actually breakfast but it was like a coffee and peace of bread. The room tho was old fashion but it was cute.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    5.0
    Great location but that’s about it.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds were way too stiff a little rundown too

    The location to Honda center

    Stayed in April 2024

  • Reviewed: 24 March 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    They were meant to hold laundry detergent but did not have it at the time which made us take an inconvenient walk to a nearby seven eleven and buy more than we needed. The breakfast offered is very poor with just muffins, oats and coffee. The room service did not come and offer to clean our room for the 7 nights we stayed there.

    The location is a direct bus journey from the Anaheim convention center (a few stops). The place also has plenty of restaurants in the same block. The room is spacious and the hotel has a good variety of kitchen utensils and other amenities such as an iron.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    6.0
    Bring your own supplies including cleaning supplies
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The units are suppose to be fully stocked, they are not. You have to ask at the front desk for pots and pans, toaster, cups, silverware and even the coffee maker. We got the fairly crappy coffee maker the first night. It was another 2 days before the test was available

    The location was great. It’s near Angel Stadium and The Honda Center. There is a movie theatre and several great restaurants just across the parking lot.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The air conditioner in our room didn't work at all. Would turn on for a minute or less then shut off, even if it set very low. Had to have window open, but it was uncomfortable due to being on the first floor. Shower was okay, but it was dirty. No shampoo or conditioner available, at least in our room.

    The location could not have been perfect for the purpose of walk ability to the Honda Center. Check-in was super easy and convenient. Staff were all super helpful and went above and beyond. Appreciated the ability to do laundry.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Booking.com mentioned that this hotel includes a breakfast. Note that it's just a takeaway breakfast, in our case cup of coffee and a muffini from the reception. That was quite a disappoinment, had we had to spend additional 20$ for the breakfast in Starbucks nearby.

    The location was good for us, nearby Honda Center and excellent restaurant Lazy Dog.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    6.0
    No breakfast like it said and tv glitched a lot, and it smelled like cigarettes
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    False advertising about breakfast and tv glitched a lot

    Location

    Stayed in February 2024

  • Reviewed: 24 February 2024

    5.0
    Place needs updating or the bare minimum minor items fixed
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was pretty bad inside. Ragged and sort of falling apart

    It was close to the Honda center and near good amenities

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    It is except druggies in parking area breaking in peoples trucks and cars.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The parking lot needs security, too many thieves! Walking around. And it needs ice machines.

    Need a hot breakfast and juice.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not very clean, poor quality

    Staff was friendly, close to venue, adorable

    Stayed in February 2024

  • Reviewed: 22 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good location

    Stayed in January 2024

  • Reviewed: 22 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty. Walls covered in dust. Black hairs in the shower upon arrival. Shower wouldn’t get hot and leaked the entire time. Black mold in shower. Toilet leaked as well. The bed was very stiff and uncomfortable. Everything was old and run down. Could use an entire revamp and update.

    Friendly staff and excellent location to the Honda Center

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    The front desk staff was helpful, friendly and efficient.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The carpets are nasty. I asked for them to wash it so hopefully they do it today like promised.

    Rooms with nice kitchens and lots of space.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    5.0
    Fool me once
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The graffiti in the elevator The room was was a lil dirty

    The view from the room and the TV was nice

    Stayed in December 2023

  • Reviewed: 12 December 2023

    5.0
    Passable
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were no dishes and utensils in the kitchenette even cups for coffee. We were told to request for it. No shampoo/conditioner and lotion which I thought was generally provided and also mentioned includes breakfast but they only served coffee/tea, granola bars and mini muffins in the front lobby - they called it mini-breakfast snack?

    Price and event location

    Stayed in December 2023

  • Reviewed: 4 December 2023

    8.0
    The staff was amazing. The hotel rooms not so much.
    • Leisure trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms wasn’t really up to my standards.

    The fact that it was right next door to the arena.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    8.0
    Good time
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No pool

    Clean

    Stayed in November 2023

  • Reviewed: 18 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hair in sink or dirty pillow cases

    Location

    Stayed in November 2023

  • Reviewed: 31 October 2023

    5.0
    Good Location!!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It didn't have any toiletries such as shampoo, condtioner, hair dryer, etc.

    It was perfectly located to the Honda Center for me to walk to the concert I was going to.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    6.0
    It was ok. Need roome cleaning
    • Leisure trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights

    Good beds

    Bed was very soggy.No back support

    Stayed in October 2023

  • Reviewed: 24 October 2023

    6.0
    Had problem with shower faucet, locked out of room that was fully paid for. Staff friendly.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Didn’t like food options.

    Breakfast was not what we expected. Coffee was always empty. Choice of options were minimal. Unfortunately, did like anything.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    5.0
    Served its purpose, not sure we would stay again
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No ice machine at hotel. And we had a very old creaky and uncomfortable bed. It was extremely difficult to get any sleep.

    Great location, close to movies, restaurants, and venues

    Stayed in October 2023

  • Reviewed: 2 October 2023

    5.0
    The bathroom is too old and the shower is not really good. I felt uncomfortable when I took a shower
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The bathroom is too old and the shower is not really good. I felt uncomfortable when I took a shower.

    good location

    Stayed in September 2023

Showing 1 – 25

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