10520 Balmoral Circle West, Jacksonville, FL 32218, United States
#151 of 167 hotels in Jacksonville
Guests' ChoiceBased on 45 hotel reviews
4.3Cleanliness
5.1
Comfort
5.1
Location
5.8
Facilities
5.1
Staff
5.9
Value for money
5.2
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 26 June 2023
Antoinette
United StatesThe property could use some remodeling. The bathroom looked like it had mold growing around the baseboard. There was a stench in the hall that didn't seem to ever go away. There was a lot of people hanging out all the time, I think I seen someone prostitution while I was leaving out.
Stayed in June 2023
Reviewed: 3 June 2023
Shareema
United Statesroaches no tissue no kitchen supplies
Stayed in June 2023
Reviewed: 12 March 2023
Shawndranae
United StatesHot ass mess
Stayed in March 2023
Reviewed: 14 February 2023
Samantha
United Stateslate night check in, you must pick up the telephone click option that your room key doesn’t work to reach someone! after hours…that I had to wait 12 mins for the manager to reach the late night shift just to check in! …. she was obviously sleeping!’ I expect to see a few roaches being down south but this room had a infestation! they scattered everywhere in the middle of the night when getting up to use the bathroom complete gross keep your ac blasting and food cleaned upon
I liked the brand new microwave and fridge! also two flat stove top burners! I didn’t try them though tv had great service and laundry basket was included
Stayed in February 2023
Reviewed: 27 May 2024
Graham
United StatesI was never able to check in and stay at the property due to my additional guest not having an ID.
Stayed in May 2024
Reviewed: 12 May 2024
Sascha
United StatesEverything it was dirty and the staff was rude
Nothing
Stayed in May 2024
Reviewed: 6 May 2024
Adriana
United StatesThere were roaches EVERYWHERE! In the elevator, underneath the beds, beside the fridge and in the tub. Needless to say we did not stay.
From the outside it looks decent. The lady at the desk wasn’t awful to deal with. She was respectful. Unfortunately due the cockroaches EVERYWHERE, we did not stay. We were checked in for maybe all of 30 minutes.
Stayed in May 2024
Reviewed: 2 May 2024
N
United StatesEverything. Walls were paper thin. Other guests were blasting music outside our window. We could hear moaning through the walls. We didn't even make it 3 hours and we decided to get out of there. Not a family place for sure. Shady looking people staring you down as you walk into the building. Mold along the base trim. Everything felt sticky to the touch. After a 13 hour drive I just wanted to sleep and couldn't because of the anxiety of someone trying to break into my car or worse my room. This place should be condemned.
Nothing
Stayed in April 2024
Reviewed: 28 April 2024
Castillo
United StatesThe rooms were dirty, staff rude we didn't it was really bad lost money because we try to give a benefit of doubt but is really bad so we left 5 minutes after checking in.
Nothing we thought it was a good deal Because it was close to the airport. But it was bad
Stayed in April 2024
Reviewed: 9 March 2024
Monica
United StatesNice that hotel is pet friendly, but there is no pet walk or complimentary doggie bags available.
Breakfast was good, but maybe some seasonal fruits would be nice...grapes, mangos, oranges. The location was great.
Stayed in February 2024
Reviewed: 29 February 2024
Abrahan
United StatesReceiving my funds back after being gala advertised for one for two their shouldn’t be an outside booking agency that’s not aware of the amount of rooms vacant before allowing payment 3 their shouldn’t be no problem refunding a customers funds when you all practice customer appreciation I don’t think even the manager would appreciate a room without a T.v.
Theirs was no tv in the room and I didn’t sleep their called to get my refund because I slept in my car and they did not get back to me nor refund me the funds for being falsely advertised currently filing a claim so no threats but it’ll be in you guise best interest to resolve this.
Stayed in February 2024
Reviewed: 4 January 2024
Richard
United StatesThe room And we had roaches crawling around in the room in the bathroom on the walls behind the bed just terrible
Nothing
Stayed in December 2023
Reviewed: 2 January 2024
Charles
United StatesEverything
Nothing
Stayed in January 2024
Reviewed: 4 December 2023
Williams
United StatesPoor customer service. No tv during my whole stay. Room not cleaned. Staff not helpful. Wouldn’t recommend ever again.
Stayed in December 2023
Reviewed: 29 September 2023
Catherine
United StatesThere was nothing I didn't like
Very friendly
Stayed in September 2023
Reviewed: 30 May 2023
Rochelle
Afghanistancustmor service from the front desk clerk the she was very rude 👏
The room was okay but the front desk staff at this location was very rude to me gave me a hard time to check in calling my room 9 o'clock am to see if I were checking out very rude to me they gave me so many errors even when I booked it they had me pay 3.99 for what I dont know and she also fired this good hotel cleaner the young lady left jn tears after she hit the young lady I saw it all I've visit better extended stays this location Not it
Stayed in May 2023
Reviewed: 3 April 2023
Kayla
United StatesRoaches - strong, almost unbearable smell in the room.. they couldn’t switch me rooms
Maintenance gentlemen was quick and super nice
Stayed in April 2023
Reviewed: 13 March 2023
Bradley
United StatesThere was a live roach in the room. The whole hotel smelled bad.
Didn’t have any breakfast
Stayed in March 2023
Reviewed: 10 March 2023
Lawrence
United StatesThe sounds of vehicles on the interstate kept us awake most of the night, the small full size bed was extremely uncomfortable, because we could feel the inner springs as they creaked, and the 2 flat very pillows didn’t help. There was no water pressure in the shower so it barely came out of the shower head.
Stayed in March 2023
Reviewed: 8 March 2023
John
United StatesHotel was in a rather run down area. No lights on the road leading to the hotel. I have stayed at Extended Stay hotels before and this was not up to the standards of others. The worst thing was sighting cockroaches running across the hallway. Disgusting! I should have tried to cancel my reservation but was too tired from 14 hours on the road.
Breakfast was not made known to me
Stayed in March 2023
Reviewed: 27 January 2023
Jeff
United Statespoorly located
nothing
Stayed in December 2022
Reviewed: 24 October 2022
Leslie
United StatesI stayed in room 224 and it had roaches!! They came out at night and were on the walls by the tv and the bathroom. I was disgusted, it was too late to even ask to switch rooms since I had to leave early to catch a flight.
The location was 10 minutes away from the airport
Stayed in October 2022
Reviewed: 17 October 2022
Marolotta
United StatesCheck-in took too long. Elevators were slow
Stayed in October 2022
Reviewed: 16 May 2023
Anonymous
United Statesroaches in the room, homeless everywhere around the area, no cleaning for 10 days
price
Stayed in May 2023
Showing 1 – 25
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