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  5. Reviews of Extended Stay America Select Suites - Jacksonville - North

Reviews of Extended Stay America Select Suites - Jacksonville - North 3 stars

10520 Balmoral Circle West, Jacksonville, FL 32218, United States

#151 of 167 hotels in Jacksonville

Guests' Choice

Review score

Based on 45 hotel reviews

4.3

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.1

  • Location

    5.8

  • Facilities

    5.1

  • Staff

    5.9

  • Value for money

    5.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 26 June 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    The property could use some remodeling. The bathroom looked like it had mold growing around the baseboard. There was a stench in the hall that didn't seem to ever go away. There was a lot of people hanging out all the time, I think I seen someone prostitution while I was leaving out.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 3 nights
    • Submitted via mobile

    roaches no tissue no kitchen supplies

    Stayed in June 2023

  • Reviewed: 12 March 2023

    5.0
    Passable
    • Family with young children
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Hot ass mess

    Stayed in March 2023

  • Reviewed: 14 February 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    late night check in, you must pick up the telephone click option that your room key doesn’t work to reach someone! after hours…that I had to wait 12 mins for the manager to reach the late night shift just to check in! …. she was obviously sleeping!’ I expect to see a few roaches being down south but this room had a infestation! they scattered everywhere in the middle of the night when getting up to use the bathroom complete gross keep your ac blasting and food cleaned upon

    I liked the brand new microwave and fridge! also two flat stove top burners! I didn’t try them though tv had great service and laundry basket was included

    Stayed in February 2023

  • Reviewed: 27 May 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    I was never able to check in and stay at the property due to my additional guest not having an ID.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    1.0
    I would not recommend nor stay there again.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything it was dirty and the staff was rude

    Nothing

    Stayed in May 2024

  • Reviewed: 6 May 2024

    1.0
    Do not stay here if you value your cleanliness
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    There were roaches EVERYWHERE! In the elevator, underneath the beds, beside the fridge and in the tub. Needless to say we did not stay.

    From the outside it looks decent. The lady at the desk wasn’t awful to deal with. She was respectful. Unfortunately due the cockroaches EVERYWHERE, we did not stay. We were checked in for maybe all of 30 minutes.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    1.0
    If you have children....DON'T
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Everything. Walls were paper thin. Other guests were blasting music outside our window. We could hear moaning through the walls. We didn't even make it 3 hours and we decided to get out of there. Not a family place for sure. Shady looking people staring you down as you walk into the building. Mold along the base trim. Everything felt sticky to the touch. After a 13 hour drive I just wanted to sleep and couldn't because of the anxiety of someone trying to break into my car or worse my room. This place should be condemned.

    Nothing

    Stayed in April 2024

  • Reviewed: 28 April 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    The rooms were dirty, staff rude we didn't it was really bad lost money because we try to give a benefit of doubt but is really bad so we left 5 minutes after checking in.

    Nothing we thought it was a good deal Because it was close to the airport. But it was bad

    Stayed in April 2024

  • Reviewed: 9 March 2024

    9.0
    Good Overall...quiet location....
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 1 night

    Nice that hotel is pet friendly, but there is no pet walk or complimentary doggie bags available.

    Breakfast was good, but maybe some seasonal fruits would be nice...grapes, mangos, oranges. The location was great.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    1.0
    All so my deposit was not excepted as if the clerk knew the room wasn’t valid.
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Receiving my funds back after being gala advertised for one for two their shouldn’t be an outside booking agency that’s not aware of the amount of rooms vacant before allowing payment 3 their shouldn’t be no problem refunding a customers funds when you all practice customer appreciation I don’t think even the manager would appreciate a room without a T.v.

    Theirs was no tv in the room and I didn’t sleep their called to get my refund because I slept in my car and they did not get back to me nor refund me the funds for being falsely advertised currently filing a claim so no threats but it’ll be in you guise best interest to resolve this.

    Stayed in February 2024

  • Reviewed: 4 January 2024

    1.0
    Very poor
    • Couple
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    The room And we had roaches crawling around in the room in the bathroom on the walls behind the bed just terrible

    Nothing

    Stayed in December 2023

  • Reviewed: 2 January 2024

    2.0
    Horrible
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in January 2024

  • Reviewed: 4 December 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Poor customer service. No tv during my whole stay. Room not cleaned. Staff not helpful. Wouldn’t recommend ever again.

    Stayed in December 2023

  • Reviewed: 29 September 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Studio
    • Stayed 7 nights
    • Submitted via mobile

    There was nothing I didn't like

    Very friendly

    Stayed in September 2023

  • Reviewed: 30 May 2023

    1.0
    Awful
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    custmor service from the front desk clerk the she was very rude 👏

    The room was okay but the front desk staff at this location was very rude to me gave me a hard time to check in calling my room 9 o'clock am to see if I were checking out very rude to me they gave me so many errors even when I booked it they had me pay 3.99 for what I dont know and she also fired this good hotel cleaner the young lady left jn tears after she hit the young lady I saw it all I've visit better extended stays this location Not it

    Stayed in May 2023

  • Reviewed: 3 April 2023

    2.0
    Very poor
    • Business trip
    • Group
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Roaches - strong, almost unbearable smell in the room.. they couldn’t switch me rooms

    Maintenance gentlemen was quick and super nice

    Stayed in April 2023

  • Reviewed: 13 March 2023

    1.0
    Terrible
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    There was a live roach in the room. The whole hotel smelled bad.

    Didn’t have any breakfast

    Stayed in March 2023

  • Reviewed: 10 March 2023

    1.0
    Horrible stay, we will avoid this hotel in the future.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    The sounds of vehicles on the interstate kept us awake most of the night, the small full size bed was extremely uncomfortable, because we could feel the inner springs as they creaked, and the 2 flat very pillows didn’t help. There was no water pressure in the shower so it barely came out of the shower head.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    2.0
    Please get the hotel cleaned up so no cockroaches great a guest.
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night

    Hotel was in a rather run down area. No lights on the road leading to the hotel. I have stayed at Extended Stay hotels before and this was not up to the standards of others. The worst thing was sighting cockroaches running across the hallway. Disgusting! I should have tried to cancel my reservation but was too tired from 14 hours on the road.

    Breakfast was not made known to me

    Stayed in March 2023

  • Reviewed: 27 January 2023

    6.0
    over paid. charged us 210$ for a 69$room
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    poorly located

    nothing

    Stayed in December 2022

  • Reviewed: 24 October 2022

    1.0
    Don’t stay here, the rooms have roaches.
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    I stayed in room 224 and it had roaches!! They came out at night and were on the walls by the tv and the bathroom. I was disgusted, it was too late to even ask to switch rooms since I had to leave early to catch a flight.

    The location was 10 minutes away from the airport

    Stayed in October 2022

  • Reviewed: 17 October 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Check-in took too long. Elevators were slow

    Stayed in October 2022

  • Reviewed: 16 May 2023

    4.0
    cheap and cheap
    • Business trip
    • People with friends
    • Standard Studio
    • Stayed 12 nights
    • Submitted via mobile

    roaches in the room, homeless everywhere around the area, no cleaning for 10 days

    price

    Stayed in May 2023

Showing 1 – 25

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