1820 South 7th Street, Downtown Phoenix, Phoenix, AZ 85034, United States
#106 of 129 hotels in Phoenix
Guests' ChoiceBased on 3070 hotel reviews
6.0Cleanliness
6.4
Comfort
6.6
Location
6.7
Facilities
6.3
Staff
7.3
Value for money
6.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Catharine
United StatesCarpets need cleaned.
Fluffy pillows and clean bedding. Good water pressure in the shower and nice and hot water.
Stayed in May 2024
Reviewed: 27 April 2024
Laila
United StatesDon’t recall
Too far away.
Stayed in April 2024
Reviewed: 25 April 2024
Joshua
United StatesSecurity taking job way to seriously seen them going inside rooms of customers not sure if they were here or not when it happened and don’t know what if anything they we’re checking for. And no kitchen as well if had one in room with a small fridge would be like having a mini apartment to self with a small stove to cook/bake to save money on food instead of buying/eating fast food.
Fair price for the room for the location pool on site as well as fast food restaurants and laundry Silletti’s on site Not much parking Rome. But it is space for parking for those who are driving their overall I would stay there again
Stayed in April 2024
Reviewed: 22 April 2024
Kozycz
DenmarkVery weak wifi signal
Space, swimming pool
Stayed in April 2024
Reviewed: 11 April 2024
Dan
United StatesOld school 21curved screen Magnavox, no micro or coffee maker, just a clean place nice people in the office and a good bed, at a VERY reasonable rate for downtown Phoenix. MUCH better than anything in the area for the $$.
Stayed in April 2024
Reviewed: 11 April 2024
Rich
United Statesroach on bed when we came into room first night. then another roach on pillow. total of four roaches in 7 days. chair in room was incredibly dirty/nasty. towels were like sandpaper tv was around 20 years old door key didn't work two nights in a row
other guests were relatively quiet. security was present with sidearm after hours shower water pressure and temp was good front desk employees were prompt and pleasant cablevision worked fine very convenient to airport
Stayed in April 2024
Reviewed: 8 April 2024
Blanca
United StatesIt needs to be cleaner and upgraded
Stayed in April 2024
Reviewed: 7 April 2024
Martha
United StatesThe price.
Stayed in April 2024
Reviewed: 4 April 2024
Lacreshia
United StatesThe way the staff handle me trying to book the room for another night. I had already paid for following night but was told they didn't have any rooms.
It was quiet not a lot of busy bodies outside.
Stayed in March 2024
Reviewed: 4 April 2024
Arturo
United StatesClean
Location
Stayed in March 2024
Reviewed: 1 April 2024
Frank
United StatesNone
None
Stayed in March 2024
Reviewed: 1 April 2024
Jay
United StatesBad part of town
Price
Stayed in March 2024
Reviewed: 31 March 2024
Rios
United StatesNoise from traffic and longer walk to room . Large rock landscape
Improved from previous stays.
Stayed in March 2024
Reviewed: 26 March 2024
Katya
United StatesNoisy, no coffee or coffee maker, no shampoo
Close to airport
Stayed in March 2024
Reviewed: 25 March 2024
David
United StatesCheap. Not bad.
Stayed in February 2024
Reviewed: 25 March 2024
Jud
CanadaNo wifi , no room service or fresh towels, no cafe machine, old , shower not propper working
Location
Stayed in March 2024
Reviewed: 23 March 2024
Elaine
United StatesLooked old
Location to airport
Stayed in February 2024
Reviewed: 16 March 2024
Chris
CanadaStaff in the reception were extremely helpful and provided excellent service.
Stayed in February 2024
Reviewed: 10 March 2024
Cinda
United StatesTv didn't work Curtains broken
Quite
Stayed in March 2024
Reviewed: 9 March 2024
Nancy
CanadaThis is a very basic property that needs some upkeep/TLC. Our bathtub had rust “cracks” in it. Apparently there is a microwave available for use in the lobby - but we didn’t realize this until afterwards.
The property was close to the airport and the McDonald’s next door was handy for breakfast. Room was clean.
Stayed in March 2024
Reviewed: 9 March 2024
Maite
BelgiumBring earplugs, it is under the flight path. Prices were higher than usual because of the Super Bowl weekend. The room was carpeted and not so clean (or that was the overall impression we had). The furniture was very dated.
The staff were very friendly and helpful. The place was popular with people staying there regularly. The room was big with 2 comfortable double beds. The location was good for us, with a bus stop in front and also food options. There was a swimming pool, but a bit too cold to use it.
Stayed in February 2024
Reviewed: 6 March 2024
Shari
United StatesMy only issue was the hot water in the shower. It wasn't very hot and didn't stay hot. It waivered between reasonable and lukewarm.
I was in town for a dog show and it was as expected.
Stayed in March 2024
Reviewed: 6 March 2024
Hanson
United StatesPaint falling off bathroom walls, girlfriend said she found remintents of a cockroach 🪳
Close to the airport reasonable
Stayed in February 2024
Reviewed: 28 February 2024
Katrina
United StatesGood
Good
Stayed in February 2024
Cambridge, UK
Agua Amarga, Spain
Bad Kleinkirchheim, Austria
Rome, Italy
Peschiera del Garda, Italy
Plaka Milou, Greece
La Matanza de Acentejo, Spain
Aicha vorm Wald, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content