325 West 33rd Street, Hell's Kitchen, New York, NY 10001, United States
#156 of 417 hotels in New York
Guests' ChoiceBased on 2557 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.2
Staff
8.7
Value for money
7.9
Free WiFi
8.7
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End of dialog contentReviewed: 30 May 2024
Claudio
GermanyThe elevators were often taken and blocked by the staff , sometimes three of the four !!! So all guests had to wait sometimes more than 15 min.till the one arrived. I think one should be enough blocked for the staff. !!!
Good location very close to Penn Station. Staff was very helpfull. Room was good. Breakfast ok.
Stayed in May 2024
Reviewed: 30 May 2024
Felipe
United StatesMy tele dis no work. They came to see what the problem was and let me know it would be fixed the next day. I stayed another 2 days and it was never fixed
Location. Rooms. Nice beds
Stayed in May 2024
Reviewed: 29 May 2024
Juan
United KingdomBreakfast options. Lifts not working, room cleaning is not done everyday
Location
Stayed in May 2024
Reviewed: 28 May 2024
The
United KingdomNothing.
Nice, clean, modern hotel. Friendly staff always on hand. Great location in Midtown. Next to Madison Square Gardens, Penn Station with several subway stations nearby. Also within easy walking distance of Empire State Building, Times Sq and Grand Central Station.
Stayed in May 2024
Reviewed: 27 May 2024
Theres
United StatesThey didn’t clean my room the next day and they didn’t bring a fresh towel at all
It is clean
Stayed in May 2024
Reviewed: 26 May 2024
Margaret
AustraliaBreakfast area was busy and a bit of a mad house. Not great food options. American hotels really need to do better with breakfast.
Fantastic location opposite Penn Station. Comfortable room.
Stayed in April 2024
Reviewed: 26 May 2024
Andrea
New ZealandA little pricey- but this may be related to dates.
Excellent location for visiting attractions. Staff friendly and helpful. Rooftop bar a nice bonus, even in less than ideal weather.
Stayed in May 2024
Reviewed: 24 May 2024
Dina
United StatesThe rooms had a weird smell as soon as you walked in. Definitely need to make the place smell better.
Location is perfect. Close to train station. Loved the rooftop bar.
Stayed in May 2024
Reviewed: 23 May 2024
Barrie
United KingdomBreakfast was sometimes a little crowded, making it awkward for family groups to find seating together. Occasional shortage of cutlery in particular.
Excellent location for tourism. Friendly and helpful staff made the stay generally comfortable. Inclusion of breakfast made a good start to every day, with provision catering for a range of tastes.
Stayed in May 2024
Reviewed: 22 May 2024
Jonathan
AustraliaConvenient and comfortable accommodation
Stayed in May 2024
Reviewed: 21 May 2024
Kathy
United StatesThe only thing that would have been a welcomed extra is a mini-fridge in the room. Nowhere to store restaurant leftovers or keep beverages cold.
The complimentary breakfast was delicious and had something for everyone - hot and cold options and plenty of fresh fruit. The hotel staff was exceptional - friendly and helpful! Located directly across from Moynihan Train Hall and just steps to the subway - SO convenient!
Stayed in May 2024
Reviewed: 21 May 2024
Claudia
ItalyBreakfast is average at best. Low quality products served in paper cups and plastic cutlery. Europe is pushing to save and recycle and the amount of waste here is ridiculous. Everything wrapped in plastic, everything goes in one bin. Not sustainable AT ALL.
Comfortable room and fantastic view; great location.
Stayed in May 2024
Reviewed: 20 May 2024
Linda
United StatesBeds were very comfy. Room was larger than most hotels in nyc. Breakfast was very good!!
Stayed in May 2024
Reviewed: 20 May 2024
Yulia
ColombiaIs the second time I stayed there, this time i felt the staff was not welcoming and also it increased its value substantially from the last time and I don’t feel it was worth it
The location is great, the breakfast and the facilities are really nice
Stayed in May 2024
Reviewed: 17 May 2024
Elena
Italy- We were expecting more food choices for breakfast, the food options also were not identical on any given day. Some pastries or savory options were not there everyday - Common areas were not very clean, especially the common restrooms and carpets
- Excellent location, very close to the subway station - Nice bathroom with very spacious shower - Bed was comfortable and big - Staff was friendly and helpful
Stayed in May 2024
Reviewed: 11 May 2024
Suzanne
United KingdomThe breakfast was a good start to the day, however on two of our five mornings there wasn’t any milk. We weren’t late for breakfast either.
Fantastic location, staff very helpful, room was lovely.
Stayed in May 2024
Reviewed: 10 May 2024
Angelika
AustriaPerfect location. Staff very friendly. Breakfast was good. Rooms were okay clean but fairly old and tired. Perfect place to stay if you are not too fussy and happy to except some little "imperfections "
Stayed in May 2024
Reviewed: 9 May 2024
Diego
ItalyRude staff, poor breakfast and slow elevators.
Very close to subway station and the center. Comfortable bed.
Stayed in May 2024
Reviewed: 9 May 2024
Alberto
BrazilLack of options for breakfast and sometimes they were out of basic breakfast foods like yogurt and milk. Hot water not running on one of the days.
Clean and comfortable room and location.
Stayed in May 2024
Reviewed: 6 May 2024
Jose
United StatesLocation
Every thing was good but the breakfast which was terrible. Also elevators were a problem
Stayed in May 2024
Reviewed: 6 May 2024
Bruce
United KingdomLocation , cleanliness , staff
Stayed in May 2024
Reviewed: 3 May 2024
Steve
United StatesIt was a bit expensive, and the elevator situation was not great at all
It was a great location and very clean
Stayed in April 2024
Reviewed: 2 May 2024
Keith
New ZealandRoom and amenities clean and well presented, but a bit dated. Cost reflective of high costs of hotels in NY generally. Disappointed there was no tea/coffee facilities in room.
Excellent location if travelling on trains. Pleasant, very professional and helpful staff.
Stayed in April 2024
Reviewed: 1 May 2024
Elroy
NetherlandsThe waiting by the elevator
Location was fantastic
Stayed in April 2024
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