2525 South Canal Street, Carlsbad, NM 88220, United States
#9 of 25 hotels in Carlsbad
Guests' ChoiceBased on 104 hotel reviews
8.3Cleanliness
8.9
Comfort
8.7
Location
8.5
Facilities
8.5
Staff
9.1
Value for money
8.1
Free WiFi
7.5
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End of dialog contentReviewed: 25 April 2024
Henry
United StatesMaking a left out of the parking lot was dicey. The Walmart directly next door was both a good and a bad thing.
They had a waffle maker and laundry. At this stage of our trip the laundry room was great. It was also on the edge of town closest to Carlsbad Caverns and Guadalupe Nation Parks.
Stayed in April 2024
Reviewed: 7 April 2024
Alfred
United StatesThe tile in the bathroom floor was loose in most of the center of the bathroom. I wasn’t injured or anything but that could occur as the grout becomes more and more destroyed.
Everything was fine with the property with one exception.
Stayed in April 2024
Reviewed: 2 April 2024
Wanda
United StatesPool. Rooms were not inviting as needed updated.
The staff were friendly and helpful. Rooms need updates.
Stayed in March 2024
Reviewed: 9 March 2024
Timi
SwitzerlandClean room, nice welcome.
Stayed in March 2024
Reviewed: 4 January 2024
Jimc
United StatesDesk light was broken
Clean/newer
Stayed in January 2024
Reviewed: 4 January 2024
Richard
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 23 November 2023
James
United StatesThere was not enough kitchen staff to handle the breakfast Buffet for the amount of guests. Kept running out of coffee.
The hotel was clean throughout.
Stayed in November 2023
Reviewed: 21 November 2023
Wen
United StatesBreakfast runs out fast
Beds are comfortable
Stayed in November 2023
Reviewed: 13 November 2023
Terrence
United StatesA bit dated, no housekeeping one night, had to go get towels in my own.
Convenient location
Stayed in November 2023
Reviewed: 12 November 2023
Samantha
United StatesMy first room had hair in the shower. When I told the front desk they move me to a king suite. The king suite had a tiny fridge where the queen standard had a huge fridge.
The staff were incredibly friendly and super helpful. Breakfast was good and the lady restocking was a rockstar!
Stayed in November 2023
Reviewed: 30 October 2023
Sabine
United StatesRooms were noisy as we faced the street. Hot breakfast choices were good but were mostly gone when we showed up and I had to ask reception to advise them that folks were showing up and hot food was unavailable for them. They did address it but someone needs to be on top of the food situation. Hot oatmeal was very overcooked and hard and the coffee was very bitter.
Front desk staff was extremely pleasant and helpful. Nice decoration, the Halloween spiders were cute! Very well located near a big box store and walking distance to some restaurants. The orange water at reception was a great touch. Again, staff was super great!
Stayed in October 2023
Reviewed: 17 July 2023
Sarah
United StatesOur gas was stolen while our car was parked in the parking lot. Even though it was park at your own risk (there were signs) we wanted to make Fairfield aware and the front desk was extremely rude and uncaring. The room appeared clean but there were panties in a drawer and during our 3 day stay no one came to pick up trash or bring more towels. We called for more and were able to pick them up and the trash we were told to sit outside our door sat there all evening and part of the next day. (We had a young child that has diapers, luckily it didn't stink). The pool was okay but very deep so it was hard to enjoy especially with younger children.
The staff when we first arrived were very friendly.
Stayed in July 2023
Reviewed: 12 July 2023
Marek
PolandNice hotel on the way to Carlsbad Caverns. Friendly and helpful staff. Rooms was well equipped.
Stayed in June 2023
Reviewed: 6 July 2023
Montserrat
United StatesWe wanted to swim but there was not even one umbrella to shield us from the beaming sun.
It was very clean, close to a shopping center.
Stayed in June 2023
Reviewed: 14 May 2023
Todd
United StatesNone
Nice accommodation. Will use again
Stayed in May 2023
Reviewed: 4 April 2023
Monica
United Statescomfortable.
Stayed in April 2023
Reviewed: 2 April 2023
Jorji
United StatesBed could have been more comfortable…
We arrived early with bicycles. The mngr. and front staff person were awesome in letting us check in early so we could store our bikes before we went to the caverns. We really appreciated that, and the got us in on the 1st floor with end of hall access for ease of unloading all our luggage. Excellent customer service!
Stayed in April 2023
Reviewed: 26 March 2023
Camille
United StatesThe room layout was great, comfortable and quiet.
Stayed in March 2023
Reviewed: 13 July 2022
Trent
United StatesI wish we could have had bacon and scrambled eggs for breakfast.
Excellent location. Nice and comfortable.
Stayed in July 2022
Reviewed: 25 April 2022
Lorenzo
United StatesHorrible breakfast. It said it had a warm breakfast. Minibiscuts wth no gravy or burnt muffins do not count. No waffle maker, limited cereal, no scrambled eggs, no bacon/sausage. For the amount of money being charged, it should be automatic. IHOP next to the place...BUT not the point
Rooms were clean. Beds were very comfortable.
Stayed in April 2022
Reviewed: 18 April 2022
Elidia
United StatesNot enough toilet paper in the bathroom, had to request more and towels for the next day.
Coffee was great, didn’t eat breakfast, was looking for some eggs and bacon
Stayed in April 2022
Reviewed: 26 March 2022
Rena
United StatesSmall quiche were dried out. Breakfast was sparse. No bread for toast. Only 2 kinds of cereal. No muffins. Sausage biscuits were not available.
Easy to get to. Helpful staff.
Stayed in March 2022
Reviewed: 10 December 2021
Doug
United StatesGood spot to stay
Stayed in December 2021
Reviewed: 10 October 2021
Maria
United StatesNo comment at this time
Breakfast
Stayed in October 2021
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