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Reviews of Fairfield Inn by Marriott Rochester East 3 stars

915 Hard Road, Webster, NY 14580, United States

#4 of 4 hotels in Webster

Guests' Choice

Review score

Based on 143 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.8

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Showing 1 – 25

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast choices could be a little bit better.Having two types of those awful Sausages was not good. The first day we had bacon but the other two were just sausages. Some cheese is might be good as well

    Room very clean pool area well kept

    Stayed in May 2024

  • Reviewed: 15 April 2024

    8.0
    Great room, conveniently located, friendly staff.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Nothing!

    Location was great, near amenities like gas, grocery Starbucks. The room was comfortable the staff were friendly. WIFI was great. I'll stay there again on the return trip.

    Stayed in April 2024

  • Reviewed: 20 February 2024

    8.0
    Clean, great staff, good workout room, delicious breakfast
    • Leisure trip
    • Family with young children
    • Guest Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Elevator was not working

    Clean

    Stayed in February 2024

  • Reviewed: 12 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I could not get very many TV channels and was not aware that the house cleaning only came every other day.. Did think the hotel was a little expensive. I live in Boston and there are Boston hotels you can get for that much on the weekend.

    Francisco at the front desk was very helpful and always available. And the best thing was that I had requested. The duvet be removed in summer. Lightweight blankets put on along with soft pillows it was there and waiting for me. No problems!

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    Met our needs for a family visit.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    You have to request housekeeping when you need it. Only 2 towels in room for 2 people.

    Nice, quiet, and clean.

    Stayed in December 2023

  • Reviewed: 28 October 2023

    8.0
    About what you would expect
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    No problems

    What you would expect for the price. Nice room convenient parking and the staff was fine. Breakfast was a little bit above average but still hotel fast food.

    Stayed in October 2023

  • Reviewed: 4 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest Queen Room with Two Queen Beds
    • Stayed 6 nights

    I didn't like that there was not daily housekeeping. When we checked in, they asked if we WANTED housekeeping and we said yes. We then were told it was every other day. Houskeeper knocked before we left for the day, and we asked for five minutes. She said she'd come back, but when we returned at the end of the day no one had been there.

    Breakfast was good. Good selection of choices.

    Stayed in August 2023

  • Reviewed: 2 July 2023

    8.0
    Convenient and comfortable for our purposes.
    • Leisure trip
    • Couple
    • Guest Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No complaints.

    The hotel was clean and the room was very nice.

    Stayed in June 2023

  • Reviewed: 14 March 2023

    9.0
    We will stay there again
    • Leisure trip
    • Couple
    • Guest Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Noise from elevator

    Good breakfast and quickly replaced when needed

    Stayed in March 2023

  • Reviewed: 2 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Changed rooms because the TV in the 1st room didn't work. Gave is a new room but that TV didn't work either but we just stayed in that room

    The front desk people are nice

    Stayed in January 2023

  • Reviewed: 19 December 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location Nice pool and hot tub

    Stayed in December 2022

  • Reviewed: 13 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    The shower kept stopping up. The drain needed to be cleaned out. I did tell them about it but the maintenence wasn't going to be there until the weekend. So ever time we showered it was like a bath.

    Full breakfast, eggs, bacon, sausage, cereal, oatmeal, waffles, breads, juices, coffee. There was coffee available all day. Bed is very comfortable. The staff is very friendly and attentive. I will definitely stay there again.

    Stayed in November 2022

  • Reviewed: 1 October 2022

    9.0
    Will stay again
    • Leisure trip
    • Family with young children
    • Guest Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The one thing I did not like is that I had to pay more for the room then the actual hotel charged

    The staff was so helpful and very welcoming

    Stayed in September 2022

  • Reviewed: 28 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 7 nights

    Can't think of anything.

    The breakfast was better than expected and better than other hotels I have stayed at. The facility was clean, quite, and safe.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    8.0
    nice room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    breakfast was horrible, short staffed. tv didn't work often.

    honored my request for handicap room. Good parking easy accessibility. staff was very friendly

    Stayed in August 2022

  • Reviewed: 9 August 2022

    8.0
    Good once shower was fixwd
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower had not been cleaned. Had to get staff to clean it out. Water was not draining

    Comfy beds

    Stayed in August 2022

  • Reviewed: 8 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning didn't work the well.

    Everything was good.

    Stayed in August 2022

  • Reviewed: 18 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We got back to the Fairfield about 9:30 PM. My husband went down to check the pool ( we knew there were quite a few kids staying this weekend). As expected it was full! Much splashing and playing with beach balls. We understand but we couldn't even get in the hot tub! May be kids kurfew for the pool could be 10:30 which would give adults a little time.

    We thought the breakfast could have been a little better. The juice machine was broken! The only fresh fruit was apples and oranges. I would understand that but fresh berries, peaches and melons are in season! There was nothing fresh to put on the lumpy oatmeal or cereal.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    8.0
    lovely
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 12 nights
    • Submitted via mobile

    nothing

    clean and nice

    Stayed in July 2022

  • Reviewed: 21 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Slippery tub Breakfast choices same every day, very heavy on carbs, no real eggs or bacon.

    Cleanliness, accomodating staff. Confortable bed

    Stayed in June 2022

  • Reviewed: 30 May 2022

    8.0
    Short and sweet
    • Leisure trip
    • Family with young children
    • Guest Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We did not love the breakfast options. Would have been nice to have some healthier cereals- but we understood that due to Covid - it was decent.

    We were still 25 min from our destination but thankful you had room we could rent on such a busy weekend.

    Stayed in May 2022

  • Reviewed: 29 March 2022

    9.0
    Superb
    • Family with young children
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    I stayed 1 week room was clean once. I dont know if because codvi new rules

    Stayed in March 2022

  • Reviewed: 7 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet is a little to close to the door and shower. A bit hard to manoeuvre in that small crowded space

    Clean, helpful + friendly staff

    Stayed in February 2022

  • Reviewed: 2 March 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    All seemed to be as expected.

    Breakfast was limited, yet tasted good. Clean hotel. Nice pool and hot tub area.

    Stayed in March 2022

Showing 1 – 25

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