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  5. Reviews of Fairfield Inn & Suites Houston Westchase

Reviews of Fairfield Inn & Suites Houston Westchase 3 stars

2400 West Sam Houston Parkway South, Westchase, Houston, TX 77042, United States

#240 of 434 hotels in Houston

Guests' Choice

Review score

Based on 115 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.5

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast would have been nice but when my daughter and I came down at 9:30 breakfast was all gone and they didn’t replace it…..

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The property itself was out of date. The lights were very dim, and the outlets were really loose, which caused them not to hold the cords. Bathroom lighting and fan were connected, which made loud noise. When we arrived there was no internet or television but there was a storm that passed through before we arrived. The room phone did not work. At breakfast, the waffle iron was hard to turn, but other guests assisted.

    The staff was really great. The manager was very helpful she even came to our room to make sure we were okay during difficulties. The water was HOT, which is always a plus for my family and I. Breakfast was provided. Free parking, indoor pool.

    Stayed in March 2024

  • Reviewed: 12 February 2024

    6.0
    Friendly staff but should have been notified the amenities didn't work.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I picked this hotel specifically because it had an indoor pool and a hottub. The hottub didnt work and the pool was freezing even though indoors.. I would have kept looking for another hotel had I known it didn't work so that was really disappointing.

    Breakfast was really good, surprisingly a lot of options! Also, the staff was so friendly and helpful. Room was quiet and close to restaurants. The room was clean and easy to access from our car.

    Stayed in February 2024

  • Reviewed: 25 September 2023

    7.0
    Good
    • Couple
    • Large King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room didn’t smell to good..

    Stayed in September 2023

  • Reviewed: 17 July 2023

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel itself was nice but it had a very unusual smell, smell more of a urine or stuffy smell once you walk inside the hotel, and all so in the room when you have the AC on. We sprayed air freshener in the room to control the smell.

    The rooms was very clean, bed was comfortable.

    Stayed in July 2023

  • Reviewed: 13 June 2023

    6.0
    Just somewhere for the night
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Although the property was aesthetically clean, I could tell that there were some underlying issues. Underneath the bleach smell from the cleaning products, there was sort of a mildew underlay.  you can tell that there is definitely an issue somewhere at the property. Upon arriving in our room it had a humid, musty smell. The room was clean for the most part but I did find a toenail on the carpet. The floors could have been cleaned a lot better. I definitely won’t be coming back, but it will be a decent place to say if they make those necessary corrections.

    The property inside was aesthetically clean. The staff was ok. Checking in was pretty quick. 

    Stayed in June 2023

  • Reviewed: 13 March 2023

    7.0
    I would stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Ran out of towels at 8pm. That is way too early to run out of towels on a Saturday night. No smart TVs.

    It was a good breakfast. Staff was very nice and helpful. The beds were comfortable.

    Stayed in March 2023

  • Reviewed: 28 February 2023

    8.0
    Affordable place to stay and hot breakfast with nice staff.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool was closed. We thought it’s gonna be open.

    The room was clean and staff was nice and accommodating.

    Stayed in February 2023

  • Reviewed: 13 February 2023

    7.0
    Good
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Showerhead

    Stayed in February 2023

  • Reviewed: 3 December 2022

    7.0
    it was really good
    • Business trip
    • People with friends
    • Large King Studio with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    very close to high way

    Good service and care from Tina in reception and the woman who serves breakfast

    Stayed in December 2022

  • Reviewed: 20 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Some rooms lost power during our stay.

    Stayed in June 2022

  • Reviewed: 18 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The person at the desk was not very helpful and ignored a couple of my questions. The ice machine was not working.

    The room and bathroom were a nice size, and clean. It was also quiet.

    Stayed in April 2022

  • Reviewed: 4 March 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    the hot water was limited. the evening/night staff was rude. there was no heater for the pool

    I loved the location and the morning staff

    Stayed in February 2022

  • Reviewed: 3 February 2022

    7.0
    Lobby very accommodating for our large family to congregate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Changing the subject from breakfast to bathroom. The toilet in the ADA room was too low and the toilet seat was plastic and uncomfortable. ADA access room should have an elevated toilet seat. The ADA 'roll in ' shower left lots of water on the entire bathroom floor, creating a dangerous slippery situation.

    Considering Omicron status, the breakfast was satisfactory. In my opinion, it could have been replenished more often.

    Stayed in January 2022

  • Reviewed: 29 November 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    Smallest closet I ever had in a hotel stay. I usually iron all my clothes in a stay on first day and hang in closet. But because this was the smallest closet I ever saw, I had to resort to using the dresser more than I have in the past. Do to covid we did not get to use the pool. Would have been nice if notice could be made about such things on your web site. The indoor pool was one of our reasons for picking this hotel. Ran out of different items in the breakfast 2 of the breakfast stops. Sometimes it was restocked, sometimes not, at least while we were there.

    Location

    Stayed in November 2021

  • Reviewed: 15 November 2021

    8.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was an additional $14 charged for second day.

    It was very good and the kitchen service was excellent. Special mention about the ladies in kitchen. They were very helpful and courteous. Also manager Rita was very professional as were others at reception.

    Stayed in November 2021

  • Reviewed: 4 October 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The tub was clogged up and one of the hand towels I grabbed that was supposed to be clean had a brown substance on it. I don’t know if it was chocolate or poop I didn’t investigate. But room service should pay better attention

    Staff was nice

    Stayed in October 2021

  • Reviewed: 18 August 2021

    7.0
    It was convenient, the bed was comfortable, staff was nice and helpful. The breakfast was poor.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    II didn't think much of the breakfast. Lots of carbs and high fructose corn syrup. No real protein. No health value except for some oranges. It could be easier to log into wifi. Instructions should be provided since it is a convoluted way to log in and someone has to tell you how and not all the staff know how.

    The location was good for me and easy to access from the tollway. It was quiet and provided a good night sleep. The staff was friendly and helpful.

    Stayed in August 2021

  • Reviewed: 19 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    that the pool was closed due to covid it would have been nice to know that beforehand

    Stayed in July 2021

  • Reviewed: 23 April 2024

    2.0
    Not clean place.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Is oldated and dirty.

    The location is nice.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    5.0
    FAIR
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was no breakfast available and the reason we were given was the cook called out. Our main reason for choosing this room was because they offered free breakfast. This was unacceptable.

    The location, the rooms and the staff were friendly.

    Stayed in March 2024

  • Reviewed: 1 January 2024

    1.0
    Never got a room
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I booked a room and when I went to check in the rooms were all booked. I lost a reservation deposit and possibly a charge on my card even though I didn’t stay.

    Nothing

    Stayed in December 2023

  • Reviewed: 30 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    All was great.

    Great

    Stayed in December 2023

  • Reviewed: 21 October 2023

    10
    Great Stay 💪🏽💯
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast ends too early 🤷🏽

    It was Gucci

    Stayed in October 2023

Showing 1 – 25

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