2400 West Sam Houston Parkway South, Westchase, Houston, TX 77042, United States
#240 of 434 hotels in Houston
Guests' ChoiceBased on 115 hotel reviews
7.4Cleanliness
7.8
Comfort
8.0
Location
8.5
Facilities
7.5
Staff
8.1
Value for money
7.8
Free WiFi
10.0
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End of dialog contentReviewed: 30 March 2024
Ione
United StatesBreakfast would have been nice but when my daughter and I came down at 9:30 breakfast was all gone and they didn’t replace it…..
Stayed in March 2024
Reviewed: 18 March 2024
Latonya
United StatesThe property itself was out of date. The lights were very dim, and the outlets were really loose, which caused them not to hold the cords. Bathroom lighting and fan were connected, which made loud noise. When we arrived there was no internet or television but there was a storm that passed through before we arrived. The room phone did not work. At breakfast, the waffle iron was hard to turn, but other guests assisted.
The staff was really great. The manager was very helpful she even came to our room to make sure we were okay during difficulties. The water was HOT, which is always a plus for my family and I. Breakfast was provided. Free parking, indoor pool.
Stayed in March 2024
Reviewed: 12 February 2024
Dahl
United StatesI picked this hotel specifically because it had an indoor pool and a hottub. The hottub didnt work and the pool was freezing even though indoors.. I would have kept looking for another hotel had I known it didn't work so that was really disappointing.
Breakfast was really good, surprisingly a lot of options! Also, the staff was so friendly and helpful. Room was quiet and close to restaurants. The room was clean and easy to access from our car.
Stayed in February 2024
Reviewed: 25 September 2023
Joe
United StatesThe room didn’t smell to good..
Stayed in September 2023
Reviewed: 17 July 2023
Lourene
United StatesThe hotel itself was nice but it had a very unusual smell, smell more of a urine or stuffy smell once you walk inside the hotel, and all so in the room when you have the AC on. We sprayed air freshener in the room to control the smell.
The rooms was very clean, bed was comfortable.
Stayed in July 2023
Reviewed: 13 June 2023
Tiffany
United StatesAlthough the property was aesthetically clean, I could tell that there were some underlying issues. Underneath the bleach smell from the cleaning products, there was sort of a mildew underlay.  you can tell that there is definitely an issue somewhere at the property. Upon arriving in our room it had a humid, musty smell. The room was clean for the most part but I did find a toenail on the carpet. The floors could have been cleaned a lot better. I definitely won’t be coming back, but it will be a decent place to say if they make those necessary corrections.
The property inside was aesthetically clean. The staff was ok. Checking in was pretty quick. 
Stayed in June 2023
Reviewed: 13 March 2023
Candice
United StatesRan out of towels at 8pm. That is way too early to run out of towels on a Saturday night. No smart TVs.
It was a good breakfast. Staff was very nice and helpful. The beds were comfortable.
Stayed in March 2023
Reviewed: 28 February 2023
Dennis
United StatesPool was closed. We thought it’s gonna be open.
The room was clean and staff was nice and accommodating.
Stayed in February 2023
Reviewed: 13 February 2023
Jasmine
United StatesShowerhead
Stayed in February 2023
Reviewed: 3 December 2022
Abdulhadi
Saudi Arabiavery close to high way
Good service and care from Tina in reception and the woman who serves breakfast
Stayed in December 2022
Reviewed: 20 June 2022
Meleah
United StatesSome rooms lost power during our stay.
Stayed in June 2022
Reviewed: 18 April 2022
Tiffany
United StatesThe person at the desk was not very helpful and ignored a couple of my questions. The ice machine was not working.
The room and bathroom were a nice size, and clean. It was also quiet.
Stayed in April 2022
Reviewed: 4 March 2022
Michelle
United Statesthe hot water was limited. the evening/night staff was rude. there was no heater for the pool
I loved the location and the morning staff
Stayed in February 2022
Reviewed: 3 February 2022
Kathleen
United StatesChanging the subject from breakfast to bathroom. The toilet in the ADA room was too low and the toilet seat was plastic and uncomfortable. ADA access room should have an elevated toilet seat. The ADA 'roll in ' shower left lots of water on the entire bathroom floor, creating a dangerous slippery situation.
Considering Omicron status, the breakfast was satisfactory. In my opinion, it could have been replenished more often.
Stayed in January 2022
Reviewed: 29 November 2021
Ronald
United StatesSmallest closet I ever had in a hotel stay. I usually iron all my clothes in a stay on first day and hang in closet. But because this was the smallest closet I ever saw, I had to resort to using the dresser more than I have in the past. Do to covid we did not get to use the pool. Would have been nice if notice could be made about such things on your web site. The indoor pool was one of our reasons for picking this hotel. Ran out of different items in the breakfast 2 of the breakfast stops. Sometimes it was restocked, sometimes not, at least while we were there.
Location
Stayed in November 2021
Reviewed: 15 November 2021
Mir
United StatesThere was an additional $14 charged for second day.
It was very good and the kitchen service was excellent. Special mention about the ladies in kitchen. They were very helpful and courteous. Also manager Rita was very professional as were others at reception.
Stayed in November 2021
Reviewed: 4 October 2021
Graciela
United StatesThe tub was clogged up and one of the hand towels I grabbed that was supposed to be clean had a brown substance on it. I don’t know if it was chocolate or poop I didn’t investigate. But room service should pay better attention
Staff was nice
Stayed in October 2021
Reviewed: 18 August 2021
Gayle
United StatesII didn't think much of the breakfast. Lots of carbs and high fructose corn syrup. No real protein. No health value except for some oranges. It could be easier to log into wifi. Instructions should be provided since it is a convoluted way to log in and someone has to tell you how and not all the staff know how.
The location was good for me and easy to access from the tollway. It was quiet and provided a good night sleep. The staff was friendly and helpful.
Stayed in August 2021
Reviewed: 19 July 2021
Jamonica
United Statesthat the pool was closed due to covid it would have been nice to know that beforehand
Stayed in July 2021
Reviewed: 23 April 2024
Jairo
United StatesIs oldated and dirty.
The location is nice.
Stayed in April 2024
Reviewed: 11 March 2024
Brandy
United StatesThere was no breakfast available and the reason we were given was the cook called out. Our main reason for choosing this room was because they offered free breakfast. This was unacceptable.
The location, the rooms and the staff were friendly.
Stayed in March 2024
Reviewed: 1 January 2024
Tamika
United StatesI booked a room and when I went to check in the rooms were all booked. I lost a reservation deposit and possibly a charge on my card even though I didn’t stay.
Nothing
Stayed in December 2023
Reviewed: 30 December 2023
Adelheid
United StatesAll was great.
Great
Stayed in December 2023
Reviewed: 21 October 2023
Diean
United StatesBreakfast ends too early 🤷🏽
It was Gucci
Stayed in October 2023
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