The room was a little small.

Location was great, staff was amazing. Great job by the employees at the front desk. Very friendly and knowledgeable and willing to help with anything we needed!

Stayed in May 2024

Breakfast was very bad

Stayed in April 2024

Breakfast was poor. Hated the plastic cutlery and paper plates. Cooked breakfast had very few choices, scrambled eggs (good), boiled eggs (cold), some sort of meat - day 1 bacon (ok), day 2, some sort of burger (awful), day 3, Canadian Bacon, which was like smoked ham (didn't even try it), the only other thing was potato wedges, but only on day 1 and they were cold. Toast machine was good, but trying to butter toast with a plastic knife was a pain and trying to cut the toast with said knife was even harder. There was cereals and waffles, but I didn't try them. There was fruit, I took a banana once to eat later, but when I came to eat it, it was black and rotting through the middle. Tea and coffee was ok, but there was no hot water for tea left when I tried on the last day.

Location was the big thing, close to everything I wanted to see.

Stayed in March 2024

We didn't have hot water on March 12th. As a result, I was told the hotel was going to reimburse us for that night and give us points. Then when I called today to follow up on being charged for that night after being told we weren't going to. I was then told we were only going to be given points.

It was delicious!!

Stayed in March 2024

The room was really cold and no way to adjust the heat.

The location. Some of the staff were really helpful and nice.

Stayed in February 2024

We were placed in an ADA room in which the water from the shower ran into the center of the bathroom and near bathroom entrance.

Cleanliness, service and location.

Stayed in March 2024

I think I made an error about having my room serviced. I left the trash in the hall.

I was traveling with students and their needs were well met.

Stayed in March 2024

Picture on facility out of date, facilities are kind of old. Check in process can be slow when there are more than 1 guest waiting, and lobby area is small.

Clean bathroom and hotel room. Decent location next to lots of subway stops.

Stayed in December 2023

- small rooms - the white walls in the hotel room were depressing - no trash cans in the room - no trash cans in the hallways - the housekeeper did not clean the room well and cleaned the room very late (the biggest complaint). - terrible view

- The staff were friendly throughout the stay. - The rooms were cleaned daily, not every other day.

Stayed in March 2024

Breakfast could use an upgrade, for example croissants, more kind of yoghurts

Good beds, nice bathroom, great shower

Stayed in February 2024

could be quite crowed early morning for breakfat no a fault of the hotel everbody were early birds

location really good i viewed preivous comments which made me book breakfast was all ok

Stayed in February 2024

what is paid vs spaces is very disproportionate

The room is very small and has no place to store the suitcases.

Stayed in February 2024

Location

Stayed in January 2024

Good sized bed in a walkable neighbourhood with lots of great food and cafes

Stayed in January 2024

A bar would be nice.

Returning customer - good facilities and great location.

Stayed in December 2023

Unfortunately the deposit taken off my credit has yet to be credited. On check in I was advised 14 days. Then checking out I was advised 14- 21 days . When I emailed after 21 days I was advised it takes 45 days to receive deposit back.. So be aware when paying with international credit card ...

The staff and facilities were great and breakfast selection was perfect...

Stayed in November 2023

Overall was good except other people staying do not understand concept of not needing to slam door to rooms, specially after 10pm. Was constantly happening each night of our stay.

Stayed in December 2023

Breakfast was a bun fight - food not restocked very quickly and not enough tables Ordered a private taxi through hotel and they charged us an extra $30 than we were told. We brought this up with hotel and they didn’t resolve it.

Great location Nice staff

Stayed in November 2023

Found a hair in the shower.

Great price for the location.,12pm checkout was also greatly appreciated. Staff was polite and courteous. I used the lounge are to do some work after I checked out.

Stayed in December 2023

Fix room light. (not imperative)

Breakfast was nice. Location was great. Room was small and the light between the bed did not work. Staff pleasant

Stayed in December 2023

The room size was quite small

Breakfast was good

Stayed in November 2023

Not enough light in the room. Room was very noisy due to commercial street noise. Room was drafty, difficult to adjust room temperature

Stayed in November 2023

We asked to leave the luggage overnight and were rejected

Location, comfortable bed

Stayed in November 2023

Hallways did not have adequate heat. Only two elevators for 18 floors. No service elevator so we were stuck waiting for long periods a few times because housekeeping was using BOTH elevators. Breakfast room was inadequate for the number of guests. During peak hours, there are no empty tables and many guests were seen heading back to their guestrooms. It would be nice to have a small fridge in the room.

Comfortable room and bed. Great bathroom/shower.

Stayed in November 2023