611 Historic Nature Trail, Gatlinburg, 37738, United States
#27 of 533 hotels in Gatlinburg
Guests' ChoiceBased on 786 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
9.2
Staff
9.1
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 6 October 2023
Bill
United StatesBeds were very firm; need to borrow from the Hampton Inn guide and put mattress pads on the beds. No flavored creamer for the coffee; again, standard with the Hampton properties. We were told it is being discontinued due to some people’s allergies; this should be a sign issue, and take care of the majority of customers that want it. Parking was bad. People were parking next to the sidewalk by the front entrance, when there were clearly open parking spaces in the back lot - just laziness.
Great location, clean, and room accommodations.
Stayed in October 2023
Reviewed: 3 October 2023
Brian
United Statesso clean and quiet and the room was beautiful
Stayed in September 2023
Reviewed: 30 September 2023
Vikki
United StatesPillows
Cleanliness
Stayed in September 2023
Reviewed: 27 September 2023
Damani
United StatesCould have had more breakfast options.
There could have been more options for breakfast. Some less sugary choices. Less pre-packaged food. I was satisfied because I like oatmeal. However, it could have been better.
Stayed in August 2023
Reviewed: 25 September 2023
Ronnie
United StatesWe enjoyed the stay and would book again.
Stayed in September 2023
Reviewed: 18 September 2023
Lisa
United StatesN/A
It was very clean, rooms were spacious, later hours for breakfast so we didn’t have to wake up early, friendly staff, nice pool and hot tub, location
Stayed in September 2023
Reviewed: 18 September 2023
Barry
United StatesNice clean and close to everything.
Stayed in September 2023
Reviewed: 18 September 2023
Amanda
United StatesGreat staff! Clean hotel! Breakfast was amazing! Walking distance from the strip! Will definitely stay again and highly recommend!!
Stayed in September 2023
Reviewed: 17 September 2023
Jimmy
United StatesNa
Close to downtown
Stayed in August 2023
Reviewed: 11 September 2023
Mary
United StatesHot tub wasn't working. Also, it was an uphill walk from downtown.
It was away from the main strip.
Stayed in September 2023
Reviewed: 11 September 2023
Linda
United StatesWe had a terrible time finding it! The sign is small and tucked down low in the bushes
Stayed in September 2023
Reviewed: 11 September 2023
Shelena
United StatesN/A
It was clean
Stayed in August 2023
Reviewed: 5 September 2023
James
United StatesThe location was great and the room exceeded our expectations. I must say hats off to the exceptional service we received from the hotel staff. We were heading home and just entering the state of Kentucky when we realized that we had left personal documents in our room. We immediately called the hotel and informed them or our mishap. The manager informed us that she already had our information locked in her office. Furthermore, she explained that they use a program called "ileftmystuff.com" for times like this. The manager emailed the link, we submitted the required information, selected how we wanted our information returned and in less than 30 minutes received a tracking conformation number. The process was quick, easy and a big relief.
Stayed in September 2023
Reviewed: 2 September 2023
Angie
United StatesThe hotel was very clean and the staff was very friendly and accommodating. Breakfast was great. A great location to stay no matter where you wanted to go!
Stayed in September 2023
Reviewed: 29 August 2023
Jaclyn
United States-not many available parking spaces close to entrance
-extremely clean -comfortable bed and pillows -spacious room -quiet -beautiful and clean bathroom and updated furnishings -refrigerator was cold -room was cleaned everyday upon request -tv has Netflix -fairly close to downtown Gatlinburg -breakfast -accommodated request for top floor room away from elevators -staff were helpful and congenial
Stayed in August 2023
Reviewed: 27 August 2023
Angela
United StatesThe internet did not work well.
It is close to the hiking trailheads.
Stayed in August 2023
Reviewed: 25 August 2023
Suzann
United StatesThe first room was awful.. The smell of mildew was terrible. Thank goodness we were moved.
The breakfast was great and the staff serving it was friendly and very helpful. The second room we were put in was much better. The front desk staff on Sunday morning was the most impressive part of our stay.
Stayed in August 2023
Reviewed: 19 August 2023
Minna
United StatesBathroom could have been a little brighter.
It was clean, staff was professional and we loved the hot tub. We also loved the fire outside.
Stayed in August 2023
Reviewed: 14 August 2023
Isis
United StatesI love it
Perfect
Stayed in August 2023
Reviewed: 9 August 2023
Ademir
United StatesPerfect location, efficient and kind staff.
Stayed in August 2023
Reviewed: 9 August 2023
Waseem
United StatesSmell in rooms . Need ventilation in rooms and bathroom
Location
Stayed in August 2023
Reviewed: 8 August 2023
Matthew
United StatesBed pillows a little flat
Beautiful hotel. Rooms are very comfortable, very clean, very nice breakfast . The outside sitting area is very relaxing . 10 min walk to Gatlinburg strip. Your are steps away to one of the entrances to The great smoky mountain park.
Stayed in August 2023
Reviewed: 30 July 2023
Erica
United StatesThe only thing i didn't like was the comfort of the pullout sofa. My daughter didn't sleep well the nights we were there due to it.
The quality of the room and hotel was good. Nice view of the mountains. Not too far from downtown.
Stayed in July 2023
Reviewed: 28 July 2023
David
United StatesVery clean. Comfortable bed. Nice pool.
Stayed in July 2023
Reviewed: 27 July 2023
Krissi
United StatesStaff was friendly. Room was clean. Breakfast was good. Great location to walk to most things in Gatlinburg, but it is up hill coming back.
Stayed in July 2023
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