The location is excellent and the breakfast was a nice added bonus!

Stayed in May 2024

Breakfast will not reusable dishes

Staff was TOP Very clean hotel

Stayed in April 2024

Elevators were ridiculously slow the whole trip. We waited 20 minutes and finally had to walk down 17 flights of stairs since we needed to catch a train home. Wasn't a great ending to our trip. There must be a way to regulate them.

Room was clean. Location of hotel worked well for us. Staff was very pleasant. I had requested cleaning every day-they did not come the first day until I said something but after that everything was fine. The complimentary happy hour is a nice touch.

Stayed in May 2024

The view from the room at back of hotel on 15th Floor was rubbish. Opposite building had scaffolding and building materials on show. A lot of low key noise in room luckily not from lift next door to us, probably plumbing and air conditioning which we don’t have coming from the UK and takes some getting used to.

Close to Madison Square Garden. Hotel reception was quirky, relaxed and welcoming. The lifts were fast and efficient. Our room was compact but comfortable. Stayed 5 nights and appreciated the maid service for 4 of those nights. Breakfast was on sight and offered choices. Artwork in breakfast room was memorable in the outside area. Had the fire alarm go off during our stay, and a very reassuring voice came over the intercom directly to our room giving instructions. Everything was OK but it was nice to know. Baggage storage was welcome on checking out. The New York skyscrapers window blinds made up for the rubbish view. Felt secure by hotel measures using key card to access lifts and limit late and overnight access. Would stay again.

Stayed in May 2024

Everything was good.

Close to most attractions, staff was very helpfull, bed very comfortable. No complaints

Stayed in May 2024

Rooms should be cleaned earlier with a bit more consideration

The location is ideal, the breakfast abundant and the room decent, though small.

Stayed in May 2024

It’s important to understand the location. It can be too central :) very busy area close to Times Square MSQ means that it never sleep. Although it was not noise in the hotel room.

Location is amazing especially for the first NY visit. Stuff was friendly and professional.

Stayed in April 2024

Great location in mid town, room very clean and plenty of room, bed comfy, breakfast very good, staff friendly and very helpful.

Stayed in May 2024

No kettle in the room, only coffee machine and microwave which isn’t helpful when you want boiling water for tea! Also no tea/milk/cups for drinks in room and no complimentary still water. Rooms weren’t cleaned regularly and so no fresh towels. Also breakfast was a pain as seating area isn’t the biggest of areas, alongside a lot of large groups for school trips, this made breakfast quite unbearable/noisy/cramped, no matter what time you went!

Staff amazing, great location, comfy bed!

Stayed in March 2024

Perfect location and amenities for exploring nyc

Stayed in May 2024

No glasses for cold beer upon arrival

Bed good , room fine, location spot on !

Stayed in May 2024

No vegetables for breakfast. I understand it's an american standard but I wish we could eat some veggies and make a sandwich with vegies, cheese and bread. No tomato, cucumber, paprika, nothing. Crowded breakfast time. However you would find a spot to seat quite quickly.

Fantastic location. Great staff at the reception. The room was OK, clean with many facilities. We got a room with view on Edge building. For breakfast and morning coffee you could get alternative 'milk' like oat milk. You could get some gluten free muffins, buns. There was an oatmeal, scrambled eggs etc.

Stayed in April 2024

Breakfast was very weak :-(

Good location and haooy hour.

Stayed in May 2024

Ventilation in the room was noisy. The lineup at the elevators during breakfast time was big (5 - 10 minutes waiting in order to get into the elevators).

Clean rooms. Personnel very helpful. Good breakfast.

Stayed in May 2024

Great breakfast, clean,good location but not the best.

Stayed in April 2024

No parking in front of the hotel. And very inconvenient even for loading / unloading. And rooms are really small.

Great staff.

Stayed in April 2024

Long wait for elevators during peak hours i.e. breakfast time, (I took the stairs on first day from floor 22 to lobby) and breakfast area was also packed especially on weekends. Luckily i was able to find an open table on all days.

Breakfast was very good with different hot items each day. Muffins were delicious! For the carb conscious, they had oatmeal with a nice variety of toppings, yogurt and eggs, meats, turkey/chicken patty, cold cuts. Beds were very comfortable and no noise issues. Location excellent, metro stop 34 Penn st was the closest, with 2 other stops close by! Easier to get to JFK(local train plus air train) vs LGA(local train plus bus- bus stop in a very congested area of Queens! We were out until 3 am Sat night and felt safe waking from hotel to Taco Bell on main Street.

Stayed in April 2024

The size of the room, the breakfast

Exellent staff, very clean

Stayed in March 2024

The hotel promotes sustainability however its excessive use of plastic cutlery and throw away plates was shocking.

Very good location and walking distance of main attractions and close to Penn station to access the subway.

Stayed in April 2024

Fan/ air con was quite loud.

Great location, clean, comfortable bed, good amenities, and excellent service from staff.

Stayed in April 2024

Breakfast could have been better Often ran low of food

Location Happy hour Staff

Stayed in April 2024

Breakfast was a bit poor and everything was disposable I.e cutlery and plates which was quite strange.

Good location and comfortable bed.

Stayed in April 2024

Quality of toilet paper 🧻 🤔

Location , lovely clean rooms and all the staff were friendly and helpful.

Stayed in April 2024

Very clean good space in rooms, good bfast choices with water and coffee available in foyer. All the staff were pleasant and helpful.

Stayed in April 2024